The document describes a proposed supervision reporting service that would provide customers with reports and charts summarizing key data about their supervised devices. The service would integrate data from multiple existing systems to analyze device alarms, automation settings, wait times, and support cases. Example reports would show device statuses, alarm frequencies, and cases opened per device. The service aims to give customers more visibility into issues and help prioritize problem devices. A demonstration report is provided as proof of concept.

1. Supervision reporting service
By Mohamed Gabr
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2. Agenda
 How the story begin!
 What is Supervision reporting service.
 Benefits.
 Reports and charts examples.
 Demo/ How this will be done?
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3. How the story begin!
 CSMs opened IT helpdesk Incidents ask for full report for which devices have
automation flag and wait timer.
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4. What is Supervision reporting service
 Its reporting service for customers that have supervision service with OBS
 The reports include Detail and Summary Report, Crosstab Report, Flash and
JavaScript Charting.
 Can be accessed from MSS/WebVision
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5. Benefits
 New service offered to CSM or external customer to
facilitate global view of supervision devices managed by
OBS
 Collect data from REFA, REFO, AME, CLARIFY and GINI to
build integrated reports.
 Depends on Business Intelligent methodology.
 Reports will show Customer’s devices list which have
automation and wait timer including interfaces and sub
interfaces.
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6. Benefits
 Customer will be able to have logical connection and report
between device alarm and clarify case.
 Building statistics reports, Trend analysis, Histograms, and
Pareto charts for Alarms and cases based on business
needs.
 The reports will indicate the most faulty and unstable
devices. so the customer/CSM can take action.
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7. Reports and charts examples
 Alarms statistics for each customer, showed per device / region.
 What are most stable routers which have less alarms.
 Report Number of clarify cases opened per router.
 What routers for the customer that have automation/waiting timer service and
what devices not have automation.
 Total clarify cases per month for a customer, divided per region / device
 All reports include highest/lowest and average and all developed in animated
flash.
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8. Example of reports
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9. Reports and charts for Clarify Cases
 Daily collection for CASES created in clarify with user AME.
 Create report per customer for all cases created for devices.
 Create different intelligent reports that include maximum cases per devices ,
minimum cases per devices , average cases per devices.
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10. Link cases with alarms reports
 Link reports to create reports of cases created per AME alarm.
 Create different intelligent reports that include maximum cases per alarm ,
minimum cases per alarm, average cases per alarm.
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11. Demo/ How this will be done?
 http://itsm.equant.com/spectrum/orch/Alarms_Reportrpt.php
 IF Idea is feasible, separate discussion with SNA/ SRS, will be carried out for
Best way of implementation.
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12. Thank you
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