Lyra Infosystems - Remote Support/ Privileged Identity & Access Management

Remote Support Management Services + PIM/PAM
Overview

Agenda
• Who are we?
• Why RSM
• Lyra's RSM services
• Benefits
• Partners
• Remote Support
• PIM
• PAM
• Case Studies
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©2020 LYRA INFOSYSTEMS.ALL RIGHTS RESERVED WORLDWIDE

Who are we - Lyra Infosystems
Lyra Infosystems is a Technology Services & IT Consulting Company, headquartered in Bangalore
with offices in Delhi, Mumbai, and Singapore. Lyra Infosystems is the first Indian company to
achieve Open Chain 1.0 conformant status with extensive experience of helping companies globally
adopt and manage Open Source software. Lyra Infosystems is also certified for Open Chain 2.0
conformance.
Lyra also focuses in helping businesses in technology areas like Software Composition Analysis,
Open Source Security, Open Source Compliance, Open Source Audits, Legal re-mediation,
DevOps/DevSecOps, Remote Support, Open Source Monitoring, Privilege Identity & Access
Management, Collaboration suite and Open Source ERP/CRM. Lyra boasts of more than 284+
customers with a mix of enterprise, startups and small medium businesses.
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Why Remote Support Management?
• Efficient troubleshooting and solving your IT issues faster
• Securely access and fix any problem remotely
• Create queues, have teams in place and set policies to perform desktop & mobile device support
for your internal employees no matter where they are located
• Workload on your IT support is increasing
• Lower IT support costs
• Streamlining Remote support to improve customer experiences
• Scalable Remote IT support
• Increase profitability and productivity by eliminating access issues and delays
• Defend against cyber threats
• Improper security strategies & policies in place
• Failing to adhere to compliance regulations
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Remote Support Management Challenges
A Decentralized Environment

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Lyra's Remote Support Management Services
Lyra's RSM services offers you the security, integration, and management capabilities your IT
and customer support organizations need to increase productivity, improve performance and
deliver a superior customer experience.
Our RSM solutions provide organizations with extensive capabilities beyond just simple
screen sharing and control.
Lyra RSM lets you support all of your systems over the web, even if they are behind firewalls
you actually don’t control.
With only one solution, your users can chat, collaborate, remote control, screenshare, set up
jump clients, support mobile devices & unattended systems.

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Lyra's RSM Solutions
24/7 support &
consultancy services
Centralized solutions
for integration with
identity mgmt systems
Choose solutions
either on-premise or
on Cloud
Holistic training programs
on new product releases
Integrated cross-services
for continuous optimization
Premium level end-to-end
customer support via a
dedicated team
Assess,troubleshoot & resolve
incidents faster

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How do we do it?

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What you get from Lyra RSM
• Flexible Support portal page
• Next-gen remote solutions
• Seamless processes
• Intelligent integration
• User friendly solutions
• Dedicated customer support and consultancy services

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Lyra's RSM Partner
Lyra Infosystems, is the exclusive Bomgar/BeyondTrust partner in India & ASEAN regions.
We understand that the corporate world cannot just rely on encryption for secure remote
support.

About Bomgar/BeyondTrust
The fastest, most secure way for experts
to access and support the systems that
need them.
• Trusted by more than 13,000
Companies
• 15 year history of innovation
• 280+ Employees across US, EMEA, &
APAC
• Leader in secure remote support and
access management
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©20120LYRA INFOSYSTEMS.ALL RIGHTS RESERVED WORLDWIDE
Remote Support Features
• Provide fast Remote assistance to any desktop, server or mobile devices with screen
sharing and remote control anywhere
• Manage unattended access to thousands of systems and grow your business securely
• Set granular, role-based permissions for your team users
• Record, log and monitor session activity for a complete audit trail
• Easily export data for an audit or in-depth monitoring
• Centralized Management
• Maintain corporate branding standards and create trust for your customers

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Increased Efficiency and Productivity…
CONSOLIDATION SERVICE LEVELS INTEGRATION
• Support Multiple Platforms
• Support Mobile Devices
• On or Off Network
• Avoid cost and maintenance of
multiple tools
• Includes chat-based and
remote camera sharing
support
• Easy Session Initiation
• Mobile and web-based support
• Increased First Call Resolution
• Collaboration and Escalation
• Ease of use and reliability
increase CSAT
• Streamline processes for better
efficiency
• ITSM/CRM System
• Security Providers
• Knowledge Management
Systems

ON-PREMISES
DMZ
©2020 LYRA INFOSYSTEMS. ALL RIGHTS RESERVED WORLDWIDE
14

SECURE CLOUD
©2019 LYRA INFOSYSTEMS. ALL RIGHTS RESERVED WORLDWIDE
15

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Remote Support Comparison

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Secure Access Solutions
SECURE & DEFEND
Credentials and
Passwords
ACCESS & PROTECT
Remote systems and
infrastructure
SUPPORT & SERVICE
People and
devices

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Secure Access for...
PRIVILEGED INSIDERS THIRD-PARTY VENDORS AUDIT AND COMPLIANCE
Give administrators the
access to the systems they
need without harming
productivity.
Grant contractors and
vendors privileged access
to critical assets without
giving them a VPN.
Set granular permissions
and record activity for
privileged accounts to ease
audit and compliance.
©2020LYRA INFOSYSTEMS.ALL RIGHTS RESERVED WORLDWIDE

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BeyondTrust Privileged Access Management Solution
The fastest way to protect your most critical assets from cyber threats.
PRIVILEGED ACCESS
Manage and monitor
privileged access to
critical systems…
without the need of
VPN.
PRIVILEGED IDENTITY
Continuous,
automated account
discovery protects
privileged credentials
at scale.

Risks of Unmanaged Privileged Credentials?
• No comprehensive, up-to-date list of the privileged logins that exist on your network
• No verifiable record of which privileged login credentials are know to different
individuals
• No Proof of who has used these privileged logins to gain access to any of your
resources, when, and why?
• No way to verify that each of your privileged account passwords are cryptographically
strong and unique
• No complete list of privileged account passwords stored within your applications and
no way to know which in-house and vendor personnel have knowledge of these
credentials
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How Do You Secure Privileged Users?
CORPORATE NETWORK

PRIVILEGED USER
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Continuous Cycle of Proactive Cyber Defense
Find security vulnerabilities by
building maps and reports of systems
Close the security gaps by repairing
poor security,systems and
configurations
Automatically discover and change
credentials at any scale
Provide secure, controlled access to
credentials
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BeyondTrust Privileged Identity
Discover Privileged
Credentials
Continuously identify and
document critical IT assets,
their privileged accounts &
their interdependencies.
Enforce and Automate
Least Privilege
Assign granular access to
privileged accounts so
that only appropriate
personnel can log into
critical systems and
infrastructure.
Remediate
Inconsistencies
Enforce rules for
password complexity,
diversity, and change
frequency, and
synchronize changes
across all dependencies.
Meet Compliance
Mandates
Automatically log access
activity to satisfy audit
and compliance
requirements, quickly and
effectively.
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• Super-user login accounts
• Service accounts
• Application-to-application
passwords
• SSH Keys
• Cloud identities
Secure and Manage Passwords for All
Privileged Users
Discover, rotate and manage credentials for
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BeyondTrust Privileged Access
• Eliminate a cybersecurity threat vector
• Meet privileged access compliance
requirements
• Give them a privileged access solution they’ll
love
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Integrate with a wide range of industry-leading Cybersecurity products
Maximize the return of the investments you've
already made, and integrate with the process
flows you already have in place.
PASSWORD
MANAGEMENT
IT SERVICE
MANAGEMENT
SIEM
TWO FACTOR
AUTHENTICATION
ACTIVE
DIRECTORY &
LDAPS
SAML
Take advantage of pre-built integrations or use the Bomgar API to seamlessly integrate with existing workflows.
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• Perpetual
• Per node
ON-PREMISE
• Subscription
• Per node
CLOUD
Virtual appliance
Bomgar Secure Cloud
Hardened Physical appliance
Deploy Privileged Access
On-Site or in the Cloud
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What can you do with Automated Privileged Identity and Access Management?
• Proactively mitigate cyber threats that bypass traditional enterprise defenses
• Mount an adapative, automated, and rapid cyber defense when under attack
• Manage the life cycle of privileged credentials across the enterprise data center and cloud
• Automates the privileged identity management process at scale
• Protect application logins and record session activity (on-premise, cloud or the web)
• Quickly remediate advanced threats - including pass-the-hash and golden ticket attacks
• Mitigate Auditor Findings and compliance cost and stay compliant within the mandates of PCI DSS, HIPPA,
NIST, FISMA etc
• Improve IT Staff Efficiency
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“With the addition of Bomgar Privileged Access Management, we have a
single solution to access all of our customers. No longer have to memorize
and rotate every credential manually, Bomgar just takes all of that burden
away.”
Rick Kramer, Sr. System Engineer – Pink Elephant
Pink Elephant Case Study
THE CHALLENGE
Specializes in the healthcare industry and has a large customer base in logistics. Manually keeping track of
credentials for 120 engineers that serviced many different accounts meant wasted time and security gaps.
THE SOLUTION
Bomgar Privileged Access Management
• Credential management
• Automated password rotation
• Audit trail & able to maintain compliance
THE RESULT
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“With the addition of Bomgar Privileged Access Management, I can more
efficiently manage our vendors and support reps as separate entities, but
with consistent technology.”
Scott Pepi, Tech Support Manager
Horizon Beverage Case Study
THE CHALLENGE
Giving third-party vendors access to internal networks.
THE SOLUTION
Bomgar Privileged Access Management
• Vendor Access
• Audit trails
• Increased productivity and more collaboration
THE RESULT
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Get started with Lyra today!
Headquarters - Bangalore
Lyra Infosystems Pvt. Ltd
Ph: +91 80 4040 8181 | +91 80 4146 8078
India North - Gurgaon
Ph: +91 63 6654 4722 | 01245025483
India West - Mumbai
Ph: +91 22 6608 9618 | +91 22 6608 9553
Singapore
Ph: +65 6809 7539 | +65 6809 7701
You can always reach our sales rockstars at sales@lyrainfo.com or at info@lyrainfo.com

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