Tears, Tantrums and Triumphs OZIA 2009

OZ-IA 2 October 2009 Ladan Wise Meghan Hayes An IA & UX CASE STUDY & TRIUMPHS TEARS TANTRUMS

Ladan Wise Meghan Hayes An IA & UX CASE STUDY

ABOUT THE DEPARTMENT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

WHY DHS NEEDED THIS PROJECT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

INITIAL REVIEW (2005) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Oh no! What are we going to do, Brad? Apologies to Roy Lichtenstein FIRST IA PROJECT (2006)

[object Object],[object Object],[object Object],[object Object],[object Object],Apologies to Roy Lichtenstein Brad, where did we go wrong? LESSONS

DID YOU TELL SOMEONE SOMETHING THEY SHOULD KNOW? Scene 2: There’s a New Sheriff in Town

GOVERNANCE PUT IN PLACE ,[object Object],[object Object],[object Object],[object Object],[object Object]

NEW START ,[object Object],[object Object],[object Object],[object Object]

IA PROJECT – AGAIN ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

THE TEAM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

PROS OF EMBEDDING EXPERTS We’re one big happy family! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Apologies to Roy Lichtenstein

CONS OF EMBEDDING EXPERTS Oh Brad! I wish you could help with my affinity diagram! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Apologies to Roy Lichtenstein

TRICKY PROJECT AHEAD ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],This is all too much to take! Apologies to Roy Lichtenstein

START MAKING PLANS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

DHS Internet Information Architecture Strategy Approach IA Maintenance Strategy Stage 1 Stage 2 Stage 3 Stage 4 Interaction & Visual Designs and Style Guide Domain Familiarisation Business Stakeholder Research Understanding the business needs and goals for the DHS web presence. User Research Understanding the DHS users’ informational needs and goals. Analysis of Research Findings Analysis, synthesis and summary of all findings from business stakeholder and users research. DHS Website Architecture Working out how many DHS websites there will be and what they will be called. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],IA Maintenance Strategy Developing an ongoing strategy to ensure IA is maintained appropriately. Style Guide Development Developing guidelines, specifications, design rationale and style guide for the DHS web presence. ,[object Object],[object Object],[object Object],[object Object],Implementation Stage 5 TBC ,[object Object],Visual Design Creating visual designs for each of the DHS websites. Consultation & Analysis Information Architecture Design

DHS Intranet & Workspace Portal Information Architecture Strategy Approach Produced by DHS and Stamford Interactive. Draft v0.2 - 20 Mar 2008 IA Maintenance Strategy Stage 1 Stage 2 Stage 3 Stage 4 Consultation & Analysis Information Architecture Design Domain Familiarisation Business Stakeholder Research Understanding the business needs and goals for the DHS intranets and the Workspace Portal. User Research Understanding intranet and Workspace Portal users’ informational needs and goals. Analysis of Research Findings Analysis, synthesis and summary of all findings from business stakeholder and user research. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],IA Maintenance Strategy Developing an ongoing strategy to ensure IA is maintained appropriately. Style Guide Development Developing guidelines, specifications, design rationale and style guide. ,[object Object],[object Object],Implementation Stage 5 ,[object Object],TBC ,[object Object],Interaction & Visual Designs Visual Design Creating visual designs for each of the DHS websites.

Internet Intranet Intranet Website 1 Website 2 Website 3 Website 4 Website 5 Key: Resources Jun 08 Jul 08 Aug 08 Sept 08 Oct 08 May 08 Nov 08 Dec 08 Jan 09 Feb 09 Mar 09 Apr 09 Jun 09 Jul 09 Aug 09 Sep 09 Oct 09 May 09 Oct 09 Visual Design# Visual Design# Stage 1: Internet Consultation & Analysis Stage 2 Stage 3 & part of Stage 4 Stage 2 Stage 3 & part stage 4 Stage 2 Stage 3 & part of Stage 4 Visual Design# Visual Design# Visual Design# Lead Consultant #1 VPS resource #1 Visual Designer Stage 2 Stage 3 & part of Stage 4 Stage 2 Stage 3 & part of Stage 4 Lead Consultant #2 VPS resource #2 Resources required for implementation Stage 5: Intranet implementation (estimate only) Resources required for implementation Lead Consultant #2 VPS resource #2 Stage 1: Intranet Consultation & Analysis Stage 2 Stage 3 Stage 4 Stage 5: Internet implementation (estimate only) Apr 08 Nov 09 Stage 2

Brad, are you even listening to me? Apologies to Roy Lichtenstein ,[object Object],[object Object],[object Object],PROJECT ACTIVITY SIGNOFF

[object Object],LESSONS Apologies to Roy Lichtenstein

Scene 4: Just the facts please

[object Object],[object Object],[object Object],[object Object],CONSULTATION & ANALYSIS

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],CONSULTATION

I’m just not sure about us anymore, Brad. Apologies to Roy Lichtenstein ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],KEY MESSAGES = BROKEN RECORD

[object Object],[object Object],[object Object],LESSONS Apologies to Roy Lichtenstein It works like a charm!

DID YOU TELL SOMEONE SOMETHING THEY SHOULD KNOW? Scene 5: Back to headquarters to examine the evidence

MAKING SENSE OF IT ALL ,[object Object],[object Object],[object Object],[object Object]

GOALS - INTERNET ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

FINDINGS & RECOMMENDATIONS ,[object Object],[object Object]

“ It can’t be split up, all falls under same heading.” “ Annoying having to click from one site to another.” “ How would you know what all of the department’s websites are? Where would you find that out?” “ Hard to navigate back if going site to site.”

ONE SITE ,[object Object],[object Object]

[object Object],[object Object],[object Object],Apologies to Roy Lichtenstein What do you mean I only get one!!?!

Apologies to Roy Lichtenstein I’m so glad we talked about our problems. ,[object Object],[object Object],[object Object],[object Object],LESSONS

STAGE 2: IA DESIGN ,[object Object],[object Object],[object Object],[object Object],[object Object]

Apologies to Roy Lichtenstein Take that ! I’m fighting for the users! ,[object Object],[object Object],[object Object],[object Object],[object Object],LESSONS

Scene 7: Now we see what it looks like

STAGE 3: INTERACTION & VISUAL DESIGN ,[object Object],[object Object],[object Object]

AND THE SAGA CONTINUES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],I can’t believe this is happening!

DID YOU TELL SOMEONE SOMETHING THEY SHOULD KNOW? ,[object Object],[object Object],[object Object],[object Object],[object Object],KEY THINGS WE GOT RIGHT

Thanks to… Suze Ingram – original concept & development Scott Lacey – graphic design Matt Daniel – sanity checking Roy Lichtenstein – artwork

Tears, Tantrums and Triumphs OZIA 2009

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