RACI - How to manage role and responsibilities in a 6Sigma project

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A RACI matrix describes the participation by various roles in completing tasks or deliverables for a project or business process. It is especially useful in clarifying roles and responsibilities in cross-functional/departmental projects and processes and is ideal for 6Sigma Business Improvement Projects.

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RACI - How to manage role and responsibilities in a 6Sigma project

  1. 1.  There were four groups of people named: ◦ EVERYBODY ◦ SOMEBODY ◦ ANYBODY ◦ NOBODY
  2. 2.  There was an important job to be done and EVERYBODY was asked to do it… EVERYBODY was sure that SOMEBODY would do it…
  3. 3.  ANYBODY could of done it, butNOBODY did it! SOMEBODY got angry about that,because it was EVERYBODY’s job!
  4. 4.  EVERYBODY thought thatANYBODY could do it, butNOBODY realised thatEVERYBODY wouldn’t do it
  5. 5.  It ended up that EVERYBODY blamed SOMEBODY when ANYBODY could of done what NOBODY did… ….sound familiar?
  6. 6.  It is a 6SIGMA business and communication improvement tool A tool to help us plan who does what and when
  7. 7.  To help prevent the major causes of conflict and frustration in most organisations ◦ Poor communication ◦ Misunderstanding ◦ Lack of information
  8. 8.  Helps determine: ◦ what activities, functions and tasks must be done and who must do them It is a charting process to help: ◦ identify, plan, manage and complete jobs It is highly participative
  9. 9.  To some up, some common pitfalls: ◦ Nobody does the job ◦ Too many try to do it ◦ There is confusion over roles ◦ Someone ends up doing everything
  10. 10.  Needs to be done so that: ◦ Agreement is reached on what jobs need to be done ◦ Accountabilities are defined and agreed ◦ Communication is improved ◦ Duplication of effort is avoided ◦ Jobs are done properly, on time ◦ Finger pointing and stress are avoided
  11. 11. ResponsibleAccountableConsultedInformed
  12. 12.  The individual(s) who actually do the job The degree of responsibility is defined by the accountable person Responsibilities can be shared
  13. 13.  The individual who is ultimately accountable ◦ their neck is on the line if the job isn’t done! They have the power of veto Only one “A” can be assigned to an activity or decision Can delegate the “R”
  14. 14.  The individual(s) who need to be consulted prior to a final decision or action being taken This is TWO-WAY communication Consulted may not have a direct part in the task but is impacted by its completion
  15. 15.  The individual(s) who need to be informed after a decision or action is taken This is ONE-WAY communication Input from the informed party is not necessary – buy they will need to know
  16. 16.  Improved: ◦ Teamwork ◦ Cooperation ◦ Communication ◦ Productivity Less: ◦ Frustration ◦ Duplication of effort
  17. 17.  A process which can be used in a: ◦ Formal manner  Instructions, guides, examples and templates available ◦ Informal manner  Just remember who should be responsible, accountable, consulted and informed
  18. 18. Give me a…
  19. 19. Give me a…
  20. 20. Give me a…
  21. 21. Give me a…
  22. 22. Put them together and what do they spell
  23. 23.  Author’s Contact Details Name : Lawrence (Laurie) Phillips E-mail: lawrence.phillipsMBA@gmail.com http://au.linkedin.com/in/lawrencephillips Go to www.businessmeccanica.blogspot.com to download a FREE RACI Excel Spreadsheet template

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