Kazakhstan has launched a One Stop Shop Investors Service Center in 2016. Investors who are applying for licenses and permits in Kazakhstan shall no longer need to visit various ministries or government agencies. More than 363 permits and licenses will be issued through the One Stop Shop. The One Stop Shop will facilitate investment activities and reduce administrative and bureaucratic barriers. In 2015 One Stop Shop piloted to provide public services only for the investors implementing priority investment projects. From its start more than 200 meetings with investors were conducted.

1. Ministry for Investments and Development of the Republic of Kazakhstan
Investment Committee
INVESTORS SERVICE CENTER
Astana, 2016

2. One Stop Shop for Investors
“One Stop Shop“ principle
Central Executive
Authorities:
1. MID
2. MNE
3. ME
4. MF
5. MIA
6. MHSD
7. MFA
8. MA
9. MD
10. MJ
11. MCS
12. MES
Existed route
Local Executive Bodies:
1. Astana
2. Almaty
3. Akmola reg.
4. Aktobe reg.
5. Almaty reg.
6. Atyrau reg.
7. East-Kaz reg.
8. Zhambyl reg.
9. West-Kaz reg.
10. Karagandy reg.
11. Kostanay reg.
12. Kyzylorda reg.
13. Mangystau reg.
14. Pavlodar reg.
15. North-Kaz reg.
16. South-Kaz reg.
GP, SC, NB, ACSAA, NSC
Public
Authority
The Investor Service Centre was created to facilitate rendering public services to
investors.
The mechanism will considerably reduce investors’ participation in the process of documentation preparation.
Direct contact of Investors with public authorities will be simplified.
Results of the Investor Service Centre for 2015
Public services were facilitated to the companies in the of machine building
industry, food processing, electrical equipment, design &engineering, etc.
Government Resolution №70 on the “One Stop Shop for Investors Implementation Rules”
were introduced on 17 February 2015
27 Joint Decrees and Regulations on assignment of responsible persons at the public
central and local authorities for rendering public services to investors were adopted.
Around 200 meetings with investors were conducted at the Investors Services
Centre.
Call-centre 8(7172)75-45-40 for investors consultations.
Around 363 public services for investors were identified.
In 2015 the Investor Service Centre worked only for Priority
Investment Projects
In 2017 One Stop Shop principle will be launched for the investors in regions
on basis of Public Service Centers
From 2016 the Mechanism is to be launched for ALL investors
The Investors Facilitation System Automation is in process, it will help
investors to apply and monitor application process online.
Public
Authority
Public
Authority Public
Authority
Public
Authority
Public
Authority
Public
Authority

3. Investor Investments Committee
Investor’s registration
Public
Authorities
Experts and specialists consulting services
Appeal for consultation on investment
project implementation
Registration in the database
Creation of the personal account
Issuance of the identification number
Interaction with the public bodies and organizations based on the “One Stop Shop“ principle
Assistance in
obtaining public
services
Admission and consultancy
Support of investment projects
Investment projects development
monitoring
Persons responsible for cooperation in
rendering of public services:
Deputy Minister or Mayor
Head of the structural subdivision
Performer
Roadmap for Investment Project Implementation
Information and reference materials
Application
via personal account
Provision of public services
reminders
timing
Investment project’s coordinator
Obtainment of public
services
Resolution of the
Government of the Republic
of Kazakhstan “One Stop
Shop for Investors
Implementation Rules”
Public Service
Center – permission
document issuance
based on the
investor’s request

4. Support of the Investors Service Centre
Issuance of a document
Business days
Online notice of a current state of review
REQUEST
REQUEST
on experts participation
Provision of expert participation within one day
Consultation
(information
support)
Application
submission
PROVISION OF
PUBLIC SERVICES
(support and
monitoring)
Within 15
days
Within 20
days
Within 5
days
If issue is complex
response in a written/electronic form within one day