The presentation is on conflicts and the management of them in a way beneficial to the organizations as well as for the individuals concurrently.

1. fuscrA tpsfla ,shkwdrpsps mstiaiS Y%s,hqfian
.egqus yd tajd l<uKdlrKh

2. bf.kqus wfmalaId
• .egqus wrA:l;kh
• .egqus jrA. yd wOshr jgyd .ekSu
• .egqusj, WmdLHdk jgyd .ekSu
• u;=msgska o%HYHudk .egqula jsYaf,aIKh
• .egqus l<uKdlrk wdlD;s wOHkh
• lD;shd;aul yd oqIalD;shd;aul fldgia wOHkh
• .egqus l<uKdlrkh ineos .egΩ idlPapdj

3. ms<sfj;
• yeoskajsu
• lD;Hhd;aul yd oqIalD;shd;aul fldgia
• wdh;ksl$lKavdhus .egqus j, mshjr
• .egqus j, WmdoHdk ^Episodes)
• .egqus iaNdjh yd tajd yev.eiau
• .egqus l<uKdlrKh
• .egqus yeirjSfus fjk;a hdka;%K

4. yeoskajsu
• .egqusj, w;S;h udkj mrsKdufha w;S;h
olajdu osfjk nj
• iuyr .egqus W;aikak jsu yd l<y fyda hqoaO
j,ska wjika jsu;a” ;j;a tajd iudc Wkak;shg
fya;= jsu
• udkj jrA.hdf.a oshqKqjg .egqus j, we;s
jeo.;a lu
• ta wkqj .egqus iudc Wkak;shg wjYH
idOlhla f,i l<uKdlrKfha jeo.;a lu

5. .egqus j,g fya;= ?

6. • iusm;a fnoshdu
• n,h fnosu
• iajhxmd,k
whs;sh
• kS’;sfha wdOsm;Hh
• iudc wkkH;djh
• iudc fjkialus
• jdrA.sl yd wd.usl
fjkialus
• wiudk;d
• oqIKh
• oqmam;alu
• /lshd jsrys; nj
• ksoyi yd
iaffjrsNdjh
• cd;sjdoh yd
oDIagsjdo
• n,h fnosu
• kdhl;ajh foaYmd,k wdrA:sl
md,k
oqrAj,;d
iudcuh

7. .egqus j, uq,sldx.
• jsreoaO;d
- fkd.e,fmk prAHd
- jsreoaOjdos wka;rAl%shd
- wkHhka je,lajsu .egqus ldrs l%shdj
pls;h yd
m%Yak ke.su
jsreoaOjdoshd
jekisu

8. .egqus j, oaajs;aj iajrEmh

9. .egqus j, oaajs;aj iajrEmh
ishΩu foag tl. jkafka kus ta
nsysrka muKs
- n%is,shdkq wdmaaf;damfoaYhla

10. .egqus j, fydo krl
• .egqus iEu jsg ;rAl ke;
• ishΩ .egqus weish hq;= ke;
• .egqus hkq fm!oa.,sl yd wdh;ksl cSjs;fhau
fldgils
• tu.ska iudc Wkak;sh ie,fjk nj
• .egqfus wod, l<uKdlrK wjYH;djh

11. .egqus whsia legsh
u; fNao
fodia
oelajsu
ps;a; fjs.
wd;audkQfndaOh iy
wd;au iusudkh
,eoslus iy
Wjukdlus
ie.jqKq mqoa.,$iudc wjYH;d
fkdjsioqkq merKs u;fNao

12. jHqyd;aul
m%pkav;ajh
ia;%s mQreI iudc Ndjh
l=< fNaoh
mka;s fNaoh
.egqul m%pKav;ajh
ixialD;sl m%pkav;ajh
iDcq m%pKav;ajh fyda jHqyd;aul m%pKav;ajh idOdrkslrKh
iDcq m%pKav;ajh
ldhsl
udkisl
jdpsl

13. lD;Hhd;aul yd oqIalD;sh .egqus
• lD;Hhd;aul .egqus
lKavdhus ;=, fyda wdh;kh ;=, wruqK
,.d lr .ekSu osrs .kajhs
• oqIalD;sh .egqus
lKavdhus ;=, fyda wdh;kh ;=, wruqK ,.d
lr .ekSu j,laajhs

14. lD;Hhd;aul .egqus
• ys;lr .egqus fjs ^Mary parker follet-1925)
• f;dr;=re woyia cks; lrhs
• kj;djfhka iS;su osrs .kajhs
• jsjsO woyia j,g osrs fohs
• tl;ek m,a jsu kj;d,hs

15. oqIalD;sh jevs .egqus
• wd;;sh l=;=y,h we;s lrhs
• jsYajdih wvq lrhs
• .egqus j,g Tfrd;a;= fkdfokakka bj;a lrhs
• F;dr;=re .,kh wvqjsfuka oqrAj, ;SrK fohs
• L<uKdlrs;ajfha uq,sl wjOdkh fujeks
.egqus j,g fhduq fjhs

16. oqIalD;sh jevs .egqus
• w'ys;lr .egqus fjs
• f;dr;=re woyia cks; lrhs
• kj;djfhka iS;su osrs .kajhs
• jsjsO woyia j,g osrs fohs
• tl;ek m,a jsu kj;d,hs

17. oqIalD;sh wvq .egqus
• kj woyia wvqfjka biau;= lrhs
• oqrAj, f;dr;=re yd kj;djhka u; oqrAj,
;SrK we;s lrhs
• tl ;ek m,ajsu we;s lrhs

18. .egqus j, jsjsO ugsgus
mqoa.,hd ;=,
mqoa.,hka w;r
lKavdhus ;=, yd
tajd w;r rgl
wNHka;rfha
cd;Hka;rs lrKh jq
wNHka;r .egqus

19. wdh;k w;r .egqus
• ;sria yd isria hk l%u folgu we;s fjs
• isria l<uKdldrs;ajh yd hgf;a isgskakka w;r
• ;ssria fomdrA;fuska;= iy lKavdhus w;r

20. lKavdhus ;=, .egqus
• idudcslhka w;r .egqus
• lKavdhus ksishdldrj ilia jkf;la we;sjk
fkdikaiqka ldrs;ajh
• lKavdhus wruqKq ,.d lr .ekSfus l%u fjsoh
.ek .egqus

21. lKavdhus w;r .egqus
• wdl,am” u;jdo fkd.e,mSu
• jsreoaO jgskdlus yd yr moaO;Ska
• jsjsOdldr ixialD;Ska
• tlsfkld wjfndaO lr fkd.ekSu
• tlsfkld mrhd ch.ekSug W;aiy lsrsu

22. mqoa.,hd ;=, .egqus ?
•

23. wdh;k w;r .egqus ?

24. mqoa.,hd ;=, .egqus
• ish jgskdlus yd yr moaO;Skag ;rAckhka
• ;ud widOdrKhg ,lajk nj oekSu$iS;Su
• iudcdkqfhdack l%u jsreoaOjsu ^Ragging)
• ;ud ;=,u .egqusldrs wjoshla ksrAudKh jsu
yd th .egqul iudkH wjos miq lsrsu
•

25. .egqus j, wdLHdk
Latent conflict
^fkdfmks l%shd;aul wjOsh&
Conflict aftermath
^miq wjOsh&
Manifest conflict
^jsoHdudk wjOsh&

26. .egqus j, wdLHdk
Latent conflict
^fkdfmks l%shd;aul wjOsh&
Conflict aftermath
^miq wjOsh&
Manifest conflict
^jsoHdudk wjOsh&
Conflict Reduction
^.egqus wvq lsrsu&

27. .egqus wdLHdk j, iusnkaO;djh
fkdfmks l%shd;aul wjOsh jsoHdudk wjOsh miq wjOsh
.egqus wvq lsrsu
fkdfmks l%shd;aul wjOsh
fkdfmks l%shd;aul wjOsh jsoHdudk wjOsh miq wjOsh
fkdfmks l%shd;aul wjOsh jsoHdudk wjOsh
miq wjOsh
miq wjOsh

28. .egqus wdLHdk j, ino;djh nsosu
• fuu.ska miq .egqus ;;a;ajh ;j;a .egqul
wdrusNh f,i biau;= jsh yelsh
• ta wkqj tu inO;djh nsosfuka ;j;a
.egqula we;sjsu j,lajd ,sh yelsh

29. .egqus rduq
• .egqus ms<sno ixcdkd;aul (Perceptual)
yev.eiauhs
• .egqu ms<sno iuyr f;dr;=re fmrd bj;a
lsrsu fyda iuyr tajd jvd;a biau;= lsrsu
isoqjsh yel

31. .egqus ms,snoj l%shd lsrSfus fm%alaIdj,sh
jsioquss i|yd wfkHkH iyNd.s;ajfha ugsgu
wvq jevs
n,h
fhoSu
;Skaoq
lsrSu
;sr
lsrSu
.sjsi
.ekSu
ueosy;a jSu iudOdkh
.egqus uev
meje;ajSu
.egqus
l<ukdlrKh
.egqus
ksrdlrKh
.egqus je<elajSu
yd mrsKdukh
miq ls%hdldrs l%shd m%;sl%shl l%shd

32. .egqus ms<snoj l%shdl, yels whqre

33. .egqus yev.eiaijsu
u.Yersu
wkq.%yl l%uh
hgm;a lsrsu
iu.s iusuq;sh
^lemlsrsus&iyfhda.s
wjfYaI
fkdue;
.egqus yev.eiaijsu iy miq wjOsh
wjfYaI
wOslhs
.egqug miq
wjOsh

34. .egqus l<uKdlrK wdlD;sh
• .egqusldrs iajNdjh wjYH muKg mj;ajd .ekSu
• tu ugsgu ksishdldrj ;SrKh lsrsu
• tu ugsgu blaujdhdug fkdoSu
• kdhlhka” l<uKdlrejka .egqus j,g Tfrda;a;=
fok wh jsfus wjYH;djh

35. m%;HlaI .egqus wjYH;djh
wjYH .egqus ;,h
wdh;ksl ixialD;sh mdrsirsl
fjkiajsu
fiajd$ ksujqus
l%shdj,sh
.egqus l<uKdlrK wdlD;sh

36. .egqus l<uKdlrK wdlD;sh
idudkH
;;ajh
oqIalD;sh wvq .egqus
fjkialus wvqlsrsu
wkjYH f;dr;=re
.,kh je,lajsu
jsl,am woyia
;ykus lsrsu
wka;rA l%shd
wvq lsrsu
ie.jqKq
wjOsfhka
bj;aj hdu
oqIalD;sh jevs .egqus
wvq jsYajdih
f;dr;=re wvq nj
lvdlmam,a ldrs l%shd
;ryj
wd;;sh
jevs
lsrsu
wvq
lsrsu

37. .egqus wvqlsrsfus l%u
• fomdrAIjhu mdvq ,nk l%u - iu.s iusuq;sh
• ;ud muKla ch ,ensu - wdOsm;Hh
• fomdrAYjhu ch ,ensu - .eg,q ksrdlrKh
^iu; lrKh&

38. idrdxYh
uQ, nsP
jsoHdudk m%YAk
.egQfus m%;sm,