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Same, same…
but different
Upscaling the Open Source Startup
Jutta Horstmann, COO
Upscaling
Embrace
Agile
Avoid
Bureaucracy
Culture
Culture
Eats Everything Else for
Breakfast
eyeo… Who?
8
Open source
Most popular browser
extension worldwide
#1 ad blocker
“Putting you in charge of
a fair and profitable web.”
10
ADVERTISERS
AUTHORITIES
PUBLISHERS SOLUTIONS
USERS
11
Growth
1
2
From 2 to 12 products
From 6 to 160 people
From 3 to 32 nationalities
From 0 to 8 lawsuits
From 1 to 700 partners
Culture
Startup
Open Source
Remote
Startup
Culture
18
Everybody knows each other
Everybody does everything
Flat
Creative and innovative
Consensus-driven
19
20
Teams and Departments
Career Development paths
Communication guidelines
Code of Conduct
Role descriptions
Vacation handover process
21
Stuff to keep
Core Values
Great parties
All-Hands meeting
@_lunchcrew
22
Stuff to keep
Core Values
Great parties
All-Hands meeting
@_lunchcrew
Stuff to add
Hackathon
Yoga
eyeWoW
Speed Dating
23
24
Open Source
Culture
26
Scratch your own itch
Benevolent dictator
Sharing economy
Free software
Community
Copyleft
Debate
Male
Non-profit
Individualist
Transparent
International
Asynchronous
Anarchist-Libertarian
27
For-profit
Synchronous
Stakeholders
Roadmaps
Predictability
Stuff to keep
Free Software
Community support
Knowledge sharing
Moral compass
28
Stuff to keep
Free Software
Community support
Knowledge sharing
Moral compass
Stuff to add
Team work
eyeo Identity
Diversity
User Research
Business POV 29
Remote
Culture
31
32
44% Cologne
39% Remote
13% Berlin
4% Malmö
100% Home Office
33
Cool
Digital nomadism
Best talent
Family-friendly
Inclusive
Eco-friendly
34
Cool
Digital nomadism
Best talent
Family-friendly
Inclusive
Eco-friendly
Sucks
Remote to the team
Timezones
Crappy connection
Conference calls
Loneliness
Stuff to keep
Great headsets
Office allowance
Summer Week
Home Office
35
Stuff to keep
Great headsets
Office allowance
Summer Week
Home Office
Stuff to add
Team Weeks
Team Agreements
Communication++
More serendipity
36
37
38
39
Avoid
Bureaucracy
41
42
43
44
45
46
47
UX
Dev
QA
PO
Ops
48
49
Functional Scaling
50
Divisional Scaling
“The first rule of
organizational design is
that all organizational
designs are bad.”
-- Ben Horowitz
52
Communication ✅
Decision making ✅
Knowledge sharing ✅
End-to-end ownership ✅
Autonomy ✅
Stuff to keep
Customer focus
Team Autonomy
Servant Leadership
Local decisions
53
Stuff to keep
Customer focus
Team Autonomy
Servant Leadership
Local decisions
Stuff to add
Delegation
Alignment
Leadership principles
Iterative org design
54
Embrace
Agile
56
57
⭐ Sustainable Pace
👍 Self-Organizing Teams
💋 Creating value
for the user
🤩 Continuous
Improvement
🌞 Trust
💪
Commitment
💗 Collaboration
58
59
😱 Micro-Management
💩 Control
💤
Meeting-Mania
💣 Inflexible
👿
Cringeworthy
💀 Anti-Remote
👎 Only for devs
60
Agile
Us Corp
Individuals and interactions
Working software
Customer collaboration
Responding to change
Processes and tools
Documentation
Contract negotiation
Following a plan
Heroes and remoteness
Release when it is ready
Scratch your own itch
Firefighting
61
What is a team?
Psychological Safety
Continuous Improvement
Team accountability
What is work?
Break down work
Measure WIP
Control Flow
Agile
Us
Stuff to keep
Transparency
Quality focus
Cross-functional
teams
Motivation
62
Stuff to keep
Transparency
Quality focus
Cross-functional
teams
Motivation
Stuff to add
Iterations
Retrospectives
Team Coaches
Automation
Short release cycles63
Take-Aways
Take-Away
Use your culture as the
soil to nurture your
company’s growth.
Take-Away
Build your org design to
support communication,
collaboration, autonomy.
Take-Away
Teach agile values instead
of frameworks and root
them in your culture.
Explain.
Listen.
Repeat.
Questions?
Embrace
Agile
Avoid
Bureau-
cracy
Culture
Thank you.
j.horstmann@eyeo.com
@smphr
70
Jutta Horstmann
Chief Operating Officer (COO)
71
▪ Eric S. Raymond: Erc_S_Raymond_and_company.jpg: jerone2, CC BY-SA 2.0
▪ The various faces of face2face calls: by Thomas Ferris Nicolaisen
▪ Sococo animation
▪ Alice in Wonderland illustrations: Public domain
▪ Memes generated with https://imgflip.com
▪ Sliced Bread: Carol Buenosia
Credits

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