2.
Complaining about a product.
Useful vocabulary:
• Warranty: period to test a product. If there is a provlem, the shop
will replace or repair it
• Receipt: ticket that shows when you bought it
• Return a product: you change the product by another one
• Refund: when you give the product to the shop and they give you
your money back
It works/ doesn’t work. Shop manager.
• Claim form: official complaint form Juana Moral’s English Site
3.
4.
• I want to return this…
• May I ask for a refund?
• Yes, here you are, this is the warranty
• May I have the claim form?
• May I see the manager?
• I have tried to mend it, but…(present perfect for
recent actions)
• If you …(Conditionals and modals will help you
show respect and modality)
• Juana Moral’s English Site
5.
Complaining about a product: shop
assistant
• Can I help you?
• Is there any problem with…?
• May I check it?
• Do you have your receipt?
• Sorry, the warranty has expired
• May I ask you why you are returning it?
• There are no refunds on sale items here
• We don’t give refunds, you can get another product instead.
• Sorry, the warranty doesn’t include…
• I have checked it and it is/ has got…