Error-Free Performance - A Business Advantage

2,017 views

Published on

Error-Free Performance is a methodology consisting of a suite of tools, all focused on reducing human mistakes and the personal and financial consequences of those errors. EFP is not a one stop six-all. Organizational values, personal behaviors, and businesses processes combine to minimize negative outcomes from human errors.

Published in: Business, Technology
  • Be the first to comment

Error-Free Performance - A Business Advantage

  1. 1. INCREASING BUSINESS ADVANTAGES THROUGH ERROR-FREE PERFORMANCE SM Introduction and Q&A Tapping New Value Work Product of Apex PM solutions, LLC, all rights reserved. www.ApexPMsolutions.com
  2. 2. SO, WHAT IS ERROR-FREE PERFORMANCE? EFP is a methodology consisting of a suite of tools, all focused at reducing human mistakes and the personal and financial consequences of those errors. EFP will: Reduce human errors Remove error-likely situations from work environments and processes Build defenses that mitigate the consequences of errors Shift thought processes and business cultures Tapping New Value Work Product of Apex PM solutions, LLC, all rights reserved. www.ApexPMsolutions.com
  3. 3. ERROR-FREE PERFORMANCE IS:  Not designed to stop or prevent all mistakes  Not a 1-step, 1-stop, 1-time fix-all  Not a punitive system  Not just another management, Safety, or HR program Tapping New Value Work Product of Apex PM solutions, LLC, all rights reserved. www.ApexPMsolutions.com
  4. 4. EFP Starts with Acknowledging: Organizational values influence individual behaviors People are fallible and will make mistakes Errors can be prevented The consequence of errors is almost always predictable and controllable Tapping New Value Work Product of Apex PM solutions, LLC, all rights reserved. www.ApexPMsolutions.com
  5. 5. HOW DOES ERROR-FREE PERFORMANCE WORK? EFP has been established along three distinct areas: Behaviors Organizational Processes Values Error-Free Performance Tapping New Value Work Product of Apex PM solutions, LLC, all rights reserved. www.ApexPMsolutions.com
  6. 6. EFFORT / VALUE / SUSTAINABILITY OF ERROR-FREE PERFORMANCE (EFP) BUSINESS PROCESS AND INDIVIDUAL BEHAVIORS Tapping New Value Work Product of Apex PM solutions, LLC, all rights reserved. www.ApexPMsolutions.com
  7. 7. Elements of Error-Free Performance Program Error-Free Tools Training Develop EFP “Champions” Individual Error-trap reduction On-going programmatic Behaviors Complexity reduction Awareness Business Culture and Processes and Values Methods Sponsorship and modeling Supporting and sustaining Measure and Adjust Human Performance Rate Correcting Action Program Tapping New Value Work Product of Apex PM solutions, LLC, all rights reserved. www.ApexPMsolutions.com
  8. 8. BUSINESS PROCESS AND ERROR-FREE TOOLS 70-80% of mishaps in business involve errors made by people, many within “good processes”. In 2005, a unique set of Error-Free tools were introduced that easily and dramatically reduce error-likely situations in business processes. Focus of EFP in business processes and work methods center on: Complexity Reduction Error-Trap Reduction Tapping New Value Work Product of Apex PM solutions, LLC, all rights reserved. www.ApexPMsolutions.com
  9. 9. CONTINUAL PROCESS IMPROVEMENT – PROGRESSION Poor Better Best Tapping New Value Work Product of Apex PM solutions, LLC, all rights reserved. www.ApexPMsolutions.com
  10. 10. INDIVIDUAL BEHAVIORS Error-Free Tool book Training Often first introduction to shift beliefs about “mistakes” and sets the ground-work of understanding and real benefits of EFP. Customized examples and exercises that the audience can relate. Train-the-trainer or full instructor led EFP “Champion” – engaging a few individuals to help champion EFP has been a very effective way to help move an entire organization forward. These individuals must be highly respected among their peers. Programmatic Awareness – We work with supervisors and managers to provide ongoing materials and topics related to EFP and the specific work of our clients. This continual awareness is a critical step in the overall change-management plan and helps assure sustainability. Tapping New Value Work Product of Apex PM solutions, LLC, all rights reserved. www.ApexPMsolutions.com
  11. 11. ERROR-FREE PERFORMANCE QUESTIONS AND ANSWERS Q - Does Error-Free Performance (EFP) Work? A - Error-Free Performance has been hugely successful in reducing the costly results of human errors. We have all heard that “mistakes will happen”. Through understand and practice of EFP tools and methods, this statement is changed to “mistakes will happen and we are prepared to minimize the consequences”. Q – Why have I not heard of Error-Free Performance? A – EFP has been used and refined since 1999, predominantly in very high risk industries such as petro-chemical & nuclear power. After realizing tremendous business advantages, introduction to other business functions starting in 2005. Sustainable financial gains have been realized by these groups through the minimizing of human errors and consequences. Tapping New Value Work Product of Apex PM solutions, LLC, all rights reserved. www.ApexPMsolutions.com
  12. 12. ERROR-FREE PERFORMANCE QUESTIONS AND ANSWERS Q - How is EFP different from continual improvement or other process improvement methods? A - EFP is not separate from other efforts, it is seamlessly included as part of these efforts and into the fabric of day-to-day business. Q – What makes EFP different? A – Continual improvement programs such as Lean and Six sigma focus on improving business processes with little or no spotlight on minimizing the consequence of human mistakes or designing HP “defenses” into processes. Experience has shown that eliminating Error-Traps within processes, coupled with employee awareness, is more positive and sustainable than any process improvement effort. Q – Is there value in using some parts of EFP, but not others? A – Absolutely. The overall EFP “suite” is designed to be used both individually and collectively. The only requirement is that the client-value of each component must be measurable and sustainable. Tapping New Value Work Product of Apex PM solutions, LLC, all rights reserved. www.ApexPMsolutions.com
  13. 13. ERROR-FREE PERFORMANCE QUESTIONS AND ANSWERS Q – Where is EFP being used? A – EFP is currently in place in a wide array of businesses including: Engineering & design Skilled-craft workforce Warehousing    Production Information Technology Contract Management    Project Management Legal Staffing    Customer Care Centers Billing and Accounts Finance    Work Process Groups Governmental groups Educational Institutes    Fleet Management Materials and Logistics Human Resources    Q – How can one program be used so successfully in such a wide variety of business circumstances? A – Error-Free Performance is designed using Maturity Modeling. This platform allows many users, each with unique business needs and goals, to take advantage of the benefits of EFP today and into the future. Tapping New Value Work Product of Apex PM solutions, LLC, all rights reserved. www.ApexPMsolutions.com
  14. 14. THIS DOCUMENT IS THE BASIS OF PRESENTATION MATERIAL FOR MULTIPLE CONFERENCES THROUGHOUT 2009. IT IS SOLELY THE WORK PRODUCT OF APEX PM SOLUTION AND CANNOT BE DUPLICATED OR USED WITHOUT WRITTEN AGREEMENT. www.ApexPMsolutions.com

×