Managed IT Services - Business Managed Services for Computers and Electronics. What is Managed Services and how can it help your business?

1. Why Managed Services?
Understanding the benefits of the MSP-Client Relationship
By Derreck Ogden
www.wompcav.com

2. Managed Services: Definition
• Managed services is the practice of outsourcing day-to-day management
responsibilities as a strategic method for improving operations and cutting
expenses.
• Human Resources Activities
• Production Support
• Maintenance Activities
• The person or organization that owns or has direct oversight of the
organization or system being managed is referred to as the client or
customer.
• The person or organization that accepts and provides the managed service
is regarded as the managed service provider or MSP.
http://en.wikipedia.org/wiki/Managed_Services
By Derreck Ogden
www.wompcav.com

3. Managed Services for Information Technology
By Derreck Ogden
www.wompcav.com

4. Managed Services for Information Technology
Simplified
• What is the purpose of the technology used in your business?
•
•
•
•
User Productivity?
Increased Performance?
Efficient Communications?
Security?
• Let’s backup for a moment.
• What is the purpose of your BUSINESS?
By Derreck Ogden
www.wompcav.com

5. The Simple Answer to a Complex Question
Properly defining what it is that you expect from your business’s
information technology requires that you first define what you expect
from your business.
If you are running a business you are most likely running it for the
purpose of generating a profit (in one way or another). Even non-profit
organizations require some sort of income stream.
The two most basic ways to increase profit are to:
• Increase Income
• Decrease Cost
By Derreck Ogden
www.wompcav.com

6. The Simple Conclusion
There we have it!
The purpose of information technology is to increase profit by:
• Increasing Income
• Decreasing Costs
The true measure of a managed services solution is how well the MSP
and the managed services plan can help you accomplish these two
critical objectives.
By Derreck Ogden
www.wompcav.com

7. The 9 Pillars of Technology Management
1.
Accountability
•
2.
The MSP should have proof of what they are doing to increase income/decrease cost.
Communication
•
3.
The information you need to manage your technology is always at your fingertips!
Education
•
4.
Get informed without the “geek talk”!
Leadership in Technology
•
5.
Use technology to increase your income and decrease cost better than your competition does!
Dependability
•
6.
Have a solid guarantee from your provider that they (and their solutions) will be there when you need them.
Proactive Maintenance
•
7.
Stay ahead of problems and eliminate downtime by properly maintaining equipment and keeping them secure.
Disaster Recovery
•
8.
What happens after a fire? Flood? Theft? Hurricane? It’s in your best interest to know BEFORE it happens.
User Productivity
•
9.
This is the easy way to decrease cost in your office. More productivity without additional personnel equals profit!
Bottom-Line Management
•
Working side-by-side with your MSP to directly manage your business’s bottom-line!
By Derreck Ogden
www.wompcav.com

8. The Simplified Managed Services Formula
Every aspect of the Managed I.T. Services arrangement must work with
the machine that is your small business to increase profit. Working with
a MSP who is willing and able to customize a plan that will do this for
your business will result in a mutually beneficial relationship that will
far exceed the results typically found in the relationship in an
outsourced “break-fix” arrangement or even an internal I.T.
Department.
By Derreck Ogden
www.wompcav.com

9. The Right Solution
Word of Mouth Computers and Electronics, LLC
7106 SE Osprey Street
Hobe Sound, FL 33455
www.wompcav.com
(888) 966-7228
By Derreck Ogden
www.wompcav.com