The document introduces SmartApps, a company that provides Software as a Service hosting and support for various Oracle products. Key services include remote monitoring, DBA services, helpdesk support, and consulting. The SmartApps datacenter is located in the Netherlands and hosts Oracle applications on UNIX/Linux servers with centralized NetApp storage and backup facilities. SmartApps also offers preconfigured business process flows called SmartFlows that are based on Oracle's Accelerate methodology and can accelerate Oracle E-Business Suite implementations.