Cloud has been constantly shaping the way businesses are communicating. Here are 4 unified communication trends that will impact businesses in 2018.

1. 4 UNIFIED
COMMUNICATION
TRENDS THAT WILL
IMPACT BUSINESSES
IN 2018

2. Cloud has been constantly shaping the way businesses are
communicating.
According to a survey conducted by IDG, 70% of enterprises host at least
one application in the cloud, and in the coming year, the usage is only
said to increase.
Here are 4 unified communication trends that will impact businesses in
2018.

3. 1. The Dawn Of AI
Customer support system will be a lot more
efficient with the integration of AI.
Although AI and bots have already stepped into
the field, it is said that in the coming years more
than 1 million bots will be created on Facebook
Messenger.

4. 2. Beyond Video Conferencing
Video has only been limited to conducting
business conferences.
But technology has taken conferencing a step
further. From recording video conferences for
future references to distance learning, it will
emerge as a way of internal as well as external
communication.

5. 3. Emergence of WebRTC
WebRTC is expected to grow more than 40%
between now and 2023.
With the integration of WebRTC, customers can
easily "click-to-call" from the mobile app or within
the webpage, rather than using a separate app or
browser plug-in.

6. 4. Unfolding Mobile UC
Mobile-enabled unified communication
applications have become the latest trend to
improve work productivity.
Employees want the data and work to be easily
accessible across all the platforms such as
smartphones or tablets just as they have on their
desktops.

7. About Us
The Real PBX, powered by
CloudSpace Technologies LLC, is a
global provider of unified cloud
communication services such as
Hosted PBX, Cloud phone system,
SIP services and toll-free numbers
to consumers and businesses.
For more information, visit:
www.therealpbx.com
or call at +1-888-8929646

8. LIKED THIS DECK?
Follow us to find more content like this!

9. References
How Communication Trends Are Changing With
Cloud
5 Unified Communications Trends To Watch In
2018
Image Credit
Unsplash
Pixabay
Pexels