1) The document provides a summary of Jihan Kirigo's career objective and qualifications for hospitality roles. 2) Jihan has over 10 years of experience in various roles within the hospitality industry, including as a care giver, class monitor, food and beverage personnel, and health and fitness instructor. 3) She holds a Bachelor's degree in Hotel and Restaurant Management from the United States International University and has received recognition as the Sarova Panafric Hotel's employee of the year award.

1. JIHANKIRIGOKIBAYA
P.O.Box90390100,GPO.Nairobi.Tel:+254727239110Email:kirigo.osman@gmail.com
CAREEROBJECTIVE
Tobeaversatile,highlyadaptableandbroadlyskilledindividualwiththeabilitytoworkinvariousbusinessand
socialenvironments
PERSONALPROFILE
 Self-driven:Iam self-starterwhoseekstokeepaheadthroughhealthycuriosityandbenchmarkingefforts;
mychiefmotivationbeingmeetingclientneeds.
 Leadership:Mypreviousroleshaveprovidedthenecessaryskillsforpeoplemanagementtoensure
efficientandeffectiveservicedeliverytoourclients.
 Teamwork:Iam constantlystrivingtobringoutthebestinothersandinturnexpecthighstandardsof
them.Theserviceindustryputsalotofemphasisonteam effortwhichhasgreatlyhelpedmelayastrong
foundationinteamwork.Subsequentworkroleshaveentailedworkingwithteamsandindividualsacross
functionaldepartments,whereIhaveputthisskillintopractice.
 CrisisManagement:Iam calm evenunderpressureandwellabletomeetsetdeadlines.Ihavebeenable
tostresstestmyselfinmycurrentrolewhereIhadtoberesourcefulwheneverissuescameup.
 Negotiationskills:Ihavecultivatedmynegotiationskillsthroughdailycontactwithclientswhostepinto
ourestablishment;eachpresentinguniqueneedsthatultimatelyaremetbyunderstandingourproductand
thecustomer’sneeds.
 Excellentcommunicationandlisteningskills:Iam abletocommunicatewithpeoplefrom differentlevels
in my working environmentand incorporate active listening is an importanttoolcriticalforthe
communicationprocessandservicedelivery.
WORKEXPERIENCE
CareGiver,HomeCareforPatientwithDementiaandParkinson’sdisease(August2016–ToDate)
Responsibilities:
 Primaryresponsibilityistoensurethecomfortandsafetyofthepatient,inanappropriate,caringand
respectfulmanner
 Administeringofmedication;followingmedicalinstructionscarefullyandconsistently
 Addressingpatient’sbasicneedssuchasbathing,dressingandnutrition
 Assistingwithphysicalwellbeingthroughexercisesandphysiotherapy
 Managinganyunanticipatedeventsorunstablesituations
 Consultingwithfamilymembersandothersupportstoensurethatcareison-goingandthatallthe
patient’sneedsareidentifiedandmet
 Organizingtimeandresourcesforthehome

2. JIHANKIRIGOKIBAYA
P.O.Box90390100,GPO.Nairobi.Tel:+254727239110Email:kirigo.osman@gmail.com
Classmonitor,FaithVenturesChristianAcademy(January2016–July2016)–VolunteerWork
Responsibilities:
 SupervisionofSwimmingClassesforstudents.
 Assistinplanningdailystudentschedules.
 Assistincomputerlessonsforstudents.
 Activeroleinstudentmotivation.
 Assistinsupervisionofstudentsduringclassperiods.
FoodandBeveragePersonalAssistantandSalesAssistant,SarovaPanafricHotel(November2014–
October2015)
Achievement:
 Setupprocesstomonitorperformanceofemployeesdirectlyinvolvedwithcustomerfacing.
 Matricesinscopewerecustomersatisfaction,companyvaluesandstandardoperatingprocedures
 Datainputsincludedcustomerfeedback(viaquestionnaires)andindividualsalesreports
 Outcomewasatransparentwaytomeasureperformance,whileatthesametimeaddressingstructural
issuesaffectingcustomersatisfactionandhencehotelsales
Responsibilities:
 Ensuringtimelysubmissionofdaily/monthly&outletreports.Producingdocuments,briefingpapers,
reportsandpresentations,aswellasFillingandbackup.
 Organizingandcoordinatingdepartmentalmeetings(HandlingmusterrollandDutyRota).
 Manageinternal&externalcommunication.
 Responsiblefortimemanagementschedule–appointments,meetingsandmaintainingtheFBM’sdiary.
 HandlingandscreeningtelephonecallsandquotationsaddressedtoFBM.
 Promptsupportofallstaffinadministrativemattersandencouragingteam spiritandmoraleand
maintainingdiscipline.
 SupervisionofCateringseventsandservicingguestsfunctions.
AdditionalDuties:
 OfficialrelieverattheGeneralManager’sofficewheneverthePAisonleave.
 Sendingquotations(Accommodation&Conference)onbehalfofaccountmanagerswhenevertheyareout
forsalescalls.Draftingallassignedcontractsaspertheagreedratesapplicable.
 MeetingGuestsandattendingtotheirqueriestocompletion.
 WorkingtogetherwiththeSalesManagerandassistingtomakesurethatallrequestsarehandledontime.

3. JIHANKIRIGOKIBAYA
P.O.Box90390100,GPO.Nairobi.Tel:+254727239110Email:kirigo.osman@gmail.com
FoodandBeverageRestaurantSupervisor,SarovaPanafricHotel(October2015–November2015)
Responsibilities:
 Overseeingthesmoothrunningoftherestaurant,includingallocationofjuniorstaffduties.
 Analysesofcustomerfeedbacktoensurecustomerexpectationsaremetaswellasimproveonany
servicemishaps.
 Assessingstafftrainingneedsandcomingupwithtrainingcalendarandprogramforthestaff.
 Staffmotivation.
SeniorRestaurantHostess:SarovaPanafricHotel(May2013–November2014)
Responsibilities:
 Guestcontactpoint–Astheprimarypointofcontactwithourguests,Iensuredthateveryguestwho
walkedintoourestablishmentwaswellreceivedandmadecomfortablethroughouttheirvisitwithus.
 Telephonemanagement–receivingandmakingcalls,handlingreservationsandappointments.
 ManagementandCataloguingofguestqueriesandcomplaints–handlingguestqueriesandcomplaints;
ensuringthatourguest’sexpectationsaremetandcompanySOP’sareupheld.
 MonitoringproductsaleseveryquarterlythroughMenuengineeringastoolofanalysisandmakeinformed
decisionsonproductimprovementorsustainability.
 Conductinginternalpromotionsofourservicestoguestsstayingatourhotel.
FoodandBeveragesupervisor:MaraRiverCamp(December2012toFebruary2013)
Roles:
 Kitchenandrestaurantliaison–ensuringtimelycommunicationbetweenthekitchenandservicestaff
duringmealperiods.
 Makestaffschedulesandrotas,ensurestaffispunctualandmanagementofshifts.
 TrainingoftheservicestaffintheuseofITsystems(micros),serviceandcomplianceoftherestaurantto
healthandsafetyregulationsandlicensinglegislation.
 MonthlyStocktakesofrestaurantequipment’s,cutleryandcrockery.
Health&Fitnessinstructor:HiltonNairobiHotel(August2012toNovember2012)
Roles:
 Teachingawidevarietyoffitnessclassesinvariousformats,skilllevels,andintensities(Aerobicsandstep
aerobics)
 Monitoringandinstructingnewclientsregardingsafeandeffectiveuseoftrainingequipment.
 Developingandpresentingpersonalizedtrainingagendasforclients,basedonindividualneeds.
 Providing personaltraining to individualsto maximizeworkoutefficiency,improvefitness,increase
stamina,andimproveoverallsenseofwellbeing
 Motivating my clientele to achieve goals,giving clear and concise explanations for relevant
recommendations.

4. JIHANKIRIGOKIBAYA
P.O.Box90390100,GPO.Nairobi.Tel:+254727239110Email:kirigo.osman@gmail.com
AdministrativeAssistantConferenceBureau:KICC(January2007toApril2007)
Mydutiesincludedbutwerenotlimitedtoprovidingprinting,photocopytypesettingandbindingservices
duringconferenceeventsintheKICC.
PromotionsAssistant:Show&Tell(K)Limited(November2006toDecember2006)
Ihadthechancetoworkwithamarketingteam inthepromotionandpublicrelationsactivitiesforourclients.
TwoofthemajorprojectsIwasinvolvedininclude:
 TheKenyaLawReportsfirstopendayandgaladinner.
 MumiasSugarLimitedProject:IPOlaunchandgaladinnerattheNairobiStockExchange
TRAININGEXPERIENCE
ManagementTrainee:NairobiHiltonHotel(Apr2012toJul2012)
IunderwenttrainingrotationinalldepartmentswithaninterestinFoodandBeverageDepartment.
MajorRoles:
 Supervisionofserviceteam invariousconferencesandconventionswithinthehotel,assistingvarious
qualitymanagementtaskssuchasmenuplanning,roomsetup,staffschedulingandallocationofduties.
 MonitoringGuestsatisfactionbyhandlingguest-relatedqueries,complaintsandneedsinapersonalized
andprofessionalmannerandoverseeingsmoothoperationoftheLobbyandfoyer.
 Analyzingrevenueandcostreportsforthefoodandbeverageoutlet,reconcilingdailyandweeklystore
inventories,issuingstockrequisitionsraisedbytheoutlets,monthendstocktakeandaccompanying
reconciliations.
HospitalityIntern:SafariParkHotel(May2011toJul2011)
MajorRoles:CustomerCare/Guestrelations
 Handlingguestcomplains.
 Supervisingroomsbeforehighprofileguestsarrive(supervisedVIProomsforthepresidentofSomalia
duringhisfrequentstaysinKenya)
EDUCATIONBACKGROUND
BachelorofScience(HONS);HotelandRestaurantManagementandHospitalityDevelopment
UnitedStatesInternationalUniversity(USIU):Jan2008-Aug2012
ACHIEVEMENTS
 Igraduatedwithhonors(cumlaude)fromUSIUAfrica.
 IhavebeenrecognizedastheSarovaPanafricgoldemployeeoftheyearaward2013formyperformance
andcustomerservicedelivery.
 PromotedtothePersonalAssistantoftheFoodandBeverageManageratSarovaPanafricHotel.

5. JIHANKIRIGOKIBAYA
P.O.Box90390100,GPO.Nairobi.Tel:+254727239110Email:kirigo.osman@gmail.com
OTHERSKILLS&COMPETENCES
 IunderwentcertificationinfirstaidproficiencywithSt.John’sFirstAid.
 ComputerliteracyandProficiencyinMicrosoftofficeapplications.
REFEREES
 GalgaloWario
FoodandBeverageManager,AcaciaPremier(VillaRosaKempinski)
MobileNumber:0722670798
galgalo.wario@gmail.com
 SyllvestreLivono
AssistantFoodandBeverageManager,JacarandaHotels
MobileNumber:0723857425/0733422153
 JohnMusau
Director,CrownePlazaHotel
MobileNumber:0721209542