Week 7 The Foodservice Industry

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Week 7 The Foodservice Industry

  1. 1. THM-201 Tourism and Hospitality Management The Foodservice Industry ก 1 Email: tpavit@wu.ac.th . 2248
  2. 2. Outline 1. Types of food service operations and types of food service facilities 2. History of food service industry 3. Difference between commercial and noncommercial food service operations Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 2 John Walker
  3. 3. e Acc rad o mm vel T r o Sect dation Tra ecto or S To rvic Se ur es r cto ism Se ts en Ev Transportation Sector Attra ction or ent Sects Se ainm ct t or ter En Ad v Re entu s cre re vice ati & O on ut Ser Se do cto or od ector Fo S r Event / Travel Trade / Accommodation / Tourism Service / Transportation / Entertainment / Adventure & Outdoor Recreation toAttraction5th Ed. Introduction / Hospitality, The Foodservice Industry by Aj. Pavit Tasakul 3 John Walker
  4. 4. Hospitality and Tourism Network 1. Airline Biz Foodservice 2. Maritime Transportation 3. Ground Transport 1. Catering and Banquets 2. F&B services w/ other Biz 3. Restaurant Separate from other Biz 4. Beverage Establishments 5. Institutions 6. Clubs Merchandise Travel and Tourism Component Hospitality Industry 1. Travel Agency 2. Tour Operator 1. Clubs 2. Institutions 3. Hotel / Motels 4. Resort Recreation, Sport Lodging 5. Convention Hotels and Entertainment Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 4 John Walker
  5. 5. Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 5 John Walker
  6. 6. Overview of Foodservice Industry ก 1. ก 2. ก 3. ก ก 4. ก Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 6 John Walker
  7. 7. F 7
  8. 8. ก ก ก ก F ก F F Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 8 John Walker
  9. 9. ก . . 2525 F F F Restaurant ก F ก ก ก ก ก . . 2532 F F2 F ก F F ก ก ก F F Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 9 John Walker
  10. 10. F F ก . . 2532 ก กก F 1-2 ก ก F กF Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 10 John Walker
  11. 11. F F ก F F F F F 5 1. F 2. (2 ) 3. ( F ก ) 4. F (1-2 ) 5. F ก Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 11 John Walker
  12. 12. ก ก F ก ก ก ก ก ก F ก F Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 12 John Walker
  13. 13. ก 13
  14. 14. ก 1. F ก F F F F F F F กF ก ก F ก F ก ก ก F F ก F ก Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 14 John Walker
  15. 15. ก 2. F ก กF F F F F ( F F ) F ก ก F F ก ก ก F F Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 15 John Walker
  16. 16. ก 3. F ก ก F F ก กF ก F F ก F F ก ก F F กF ก F F F F F กF ก ก F ก ก ก F Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 16 John Walker
  17. 17. ก ก 17
  18. 18. ก ก F F ก ก ก ก ก ก กF กF Fก ก F ก ก F ก (Mesopotamia) ก 1,700 กF ก Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 18 John Walker
  19. 19. F F ก ก กF F ก กF (lnn) & Tavems ( F ) F ก F ก F FF กก ก กก ก F กก ก F ก ก ก ก ก F ก F ก ก ก & ก F ก ก F Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 19 John Walker
  20. 20. Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 20 John Walker
  21. 21. ก ก ก ก ก F F ก F ก ก ก F F ก ก F ก ก Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 21 John Walker
  22. 22. ก ก F ก F ก ก ก ก F F ก F ก ก F ก F F F F F F lnn / Resting Places ก F (Char lemagne) F กก F F ก F ก ก ก กF F ก ก F Fก 3 ก ก ก ก F F FF Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 22 John Walker
  23. 23. ก ก F Restaurant ก restaurer F Restorer of Energy ก F F ก F 16 F F ก F F ก Fก ก ก F F Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 23 John Walker
  24. 24. ก ก กF 19 ก 13 ก F F F ก F ก F F ก ก . . 1200 F F ก F F F ก . . 1650 ก F ก Coffee House Oxford F ก London ก ก F F 3,000 F F 18 Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 24 John Walker
  25. 25. ก ก . . 1282 F ก ก ก F F ก ก ก ก F Fก F F F 16-18 ก กก ก ก Fก ก F ก F ก F ก lnn &Travern ก ก F F กF F F F กF ก ก F ก F ก ก ก ก ก ก F ก Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 25 John Walker
  26. 26. ก ก ก . . 1765 F ก ก F กก F F F ก F F F กF ก ก กF ก F ก ก ก ก F ก ก F Auguste Escoffier F F ก ก F F " Fก " Emperor of the Culinary Arts King of Chef F F ก ก F F F F ก F Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 26 John Walker
  27. 27. ก ก Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 27 John Walker
  28. 28. ก ก ก 18 ก F ก ก ก ก ก F F กF ก F F ก F F F F F ก F (A. Boulanger) ก . . 1765 ( . . 2508) F F F ก F ก Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 28 John Walker
  29. 29. ก ก ก 1765 F (A. Boulanger) F ก ก F F F กF ก F F ก ก F F F F F ก F ก F F ก F ก Fก F (Come to me all whose stomachs cry out in anguish and I shall restore you) F F ก F F (restaurant) ก F F (restore) ก F F Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 29 John Walker
  30. 30. ก ก ก ก F ก ก ก ก ก ก F กF F Tavern F ก ก . . 1634 Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 30 John Walker
  31. 31. ก ก ก . . 1670 ก ก ก F ก ก F กก ก F ก F ก F F ก Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 31 John Walker
  32. 32. ก ก ก F 18 ก ก F F ก ก Coffee house F ก F Popina Restaurent F ก F Taberrus F ก F ก (Bar ) Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 32 John Walker
  33. 33. ก ก ก ก F ก ก ก F ก (fast food) F (Sears & Roebuck) ก ก F ก F กF ก 8,400 1 20 Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 33 John Walker
  34. 34. ก ก ก F F ก F (franchise) ก ก ก F F ก F F F F F (A & W) (Ray Allen) F F (Frank Wright) F (root beer) ก กก F Fก F F (Maurice and Richard McDonald) Fก F (hamburger) (French fries) Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 34 John Walker
  35. 35. ก ก ก ก ก ก F ก ก F ก F F ก ก ก F ก F ก ก F ก F F ก ก F ก F F F F ก 4 F ก ก F ก F F F ก ก ก F Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 35 John Walker
  36. 36. ก ก F F F .5 ก ก F ก ก ก F ก F F F F (Boarding houses) ก F F . . 2465 ก ก F F F .6 ก ก F ก F ก F F ก Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 36 John Walker
  37. 37. ก ก F F F F F ก ก4 F ก กF F ก ก F ก ก ก F F ก ก ก ก F ก ก F F ก F F ก (Union Hotel) . . 2506 ก F 2 (Oriental hotel) F (Fisher s hotel) Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 37 John Walker
  38. 38. ก F F F กF F F F F F F ก F F F ก F ก F F ก ก F F ก F กF F กF ก F F F F ก F ก F Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 38 John Walker
  39. 39. ก ก F 7-9 F F ก F Fก Fก F F ก F ก Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 39 John Walker
  40. 40. ก . . 2502 F Fก F ก F F F ก ก F Fก F ก ก F ก F ก ก ก ก F F F ก F F ก F Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 40 John Walker
  41. 41. ก F 41
  42. 42. ก 1. F ก ก ก 1. ก ก ก ก ก (Full-service) 2. ก ก ก (Semi-service) 3. ก ก (Self-service) 2. F ก ก 1. ก ก ก ก 2. ก F Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 42 John Walker
  43. 43. F ก ก ก ก ก F 3 1. ก ก ก ก ก (Full-service) 2. ก ก ก (Semi-service) 3. ก ก (Self-service) Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 43 John Walker
  44. 44. 1. ก ก Full Service Restaurant ก ก ก F ก ก ก ก F ก F Fก F ก F ก ก F ก ก ก F F F ก ก ก F ก ก ก ก F F Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 44 John Walker
  45. 45. ก ก ก ก ก (Full-service) กF F กFก F Gourmet, Classical Restaurant ก Occasional Restaurant F ก Specialty Restaurant Family Style Restaurant ก Member club, Private Club Restaurant Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 45 John Walker
  46. 46. 1. ก ก 1. (Fine Dinning Restaurant, Gourmet Restaurant, Classical Restaurant) ก ก ก ก F F F ก (A la Cart) ก F F ก F ก ก F F F F Fก ก Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 46 John Walker
  47. 47. 1. ก ก 2. (Specialty Restaurant) ก F F (Seafood Restaurant) ก (Steak House) Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 47 John Walker
  48. 48. 1. ก ก 3. F (Ethnic Restaurant) ก F F ก Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 48 John Walker
  49. 49. 1. ก ก 4. (Family Style Restaurant) ก F ก F ก ก F F ก F ก Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 49 John Walker
  50. 50. 1. ก ก 5. (Theme Restaurant) ก ก กก F The risk in a Theme Restaurant is that the concept will not be attractive to a substantial number of people Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 50 John Walker
  51. 51. 1. ก ก 6. ก (Member Club or Private Club) ก ก ก Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 51 John Walker
  52. 52. 1. ก ก 7. ก ก F ก F ก ก ก ก Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 52 John Walker
  53. 53. 2. ก ก ก ก ก ก Semi Service Restaurant ก ก ก ก F F F ก ก ก F F F ก F F ก F F ก ก F F ก ก F F Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 53 John Walker
  54. 54. 2. ก ก ก ก ก ก 1. (Coffee Shop) Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 54 John Walker
  55. 55. 2. ก ก ก ก ก ก 2. F (Buffet) Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 55 John Walker
  56. 56. 3. ก Self service restaurant ก ก F F ก F ก F ก ก F F ก F 1. ก ก (Cafeteria) ก ก ก ก F F F F F ก F Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 56 John Walker
  57. 57. 3. ก 2. F (Food Center or Food Courts) ก ก Fก ก ก F ก F ก F F ก ก F Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 57 John Walker
  58. 58. 3. ก 3. ก ก F (Fast food Restaurant or Quick Service Restaurant) F ก ก F ก F F ก ก ก ก F F F ก F F กF ก ก Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 58 John Walker
  59. 59. 3.ก ก F F ก 2 1. ก F F (Full Meal) F ก F กF F 2. F (Snack) กก ก Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 59 John Walker
  60. 60. ก F ก ก ก ก ก F F F ก ก ก ก ก F ก (Room service) ก Banquet ก F ก ก F ก ก F กF F ก กก F ก F F ก ก F F ก Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 60 John Walker
  61. 61. F ก ก 1. ก ก ก ก 2. ก F Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 61 John Walker
  62. 62. Food & Beverage Operations Commercial Subsidized or Welfare Open market Restricted market Employee Institutional Catering Catering • Hotels • Travel Catering • Contract • School • Restaurant • Clubs Foodservice • Universities • Pubs • Contract • In-house • Hospitals • Fast Food Foodservice Caterer • The services Take away • Function • Prisons • Event Catering Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 62 John Walker
  63. 63. Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 63 John Walker
  64. 64. Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 64 John Walker
  65. 65. Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 65 John Walker
  66. 66. Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 66 John Walker
  67. 67. What Do Food Service Customers Expected? 1. The Quality of the Food 2. Value for Money 3. Pleasant Surroundings 4. The Quality of Service Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 67 John Walker
  68. 68. What Do Food Service Customers Expected? 1. Quality of the Food Well prepare food, which looks & tastes good A certain quality of product Hot food served Hot Cold food served Cold Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 68 John Walker
  69. 69. What Do Food Service Customers Expected? 2. Value for Money The value expected will vary from one customer to another, but generally all customers will want to feel that they have had their money s worth Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 69 John Walker
  70. 70. What Do Food Service Customers Expected? 3. Pleasant Surroundings ** The decor, including the furniture, lighting, and music ** The cleanliness and standards of hygiene Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 70 John Walker
  71. 71. What Do Food Service Customers Expected? 4. The Quality of Service ** Attentive and efficient but not rushed ** Friendly and welcoming, but not too familiar ** Helpful, especially in advising on the selection of food and beverage ** Then their expectations will be met. Introduction to Hospitality, 5th Ed. The Foodservice Industry by Aj. Pavit Tasakul 71 John Walker
  72. 72. Question & Answer 72

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