An introduction to Knowledge Management - basic concepts and their utilization

1. Knowledge and Management Jozef Hvorecký Vysoká škola manažmentu, Bratislava, Slovakia University of Liverpool Liverpool, UK

4. Application of Knowledge Problem Solution

5. Application of Knowledge Problem Solution Knowledge

6. Application of Knowledge Problem Solution Knowledge Problem Knowledge Solution Calculating salaries Person’s income, Tax regulations, Calculations Net Income, Tax Appendicitis Setting up the diagnosis, Surgery, Treatment Healthy patient Dirty oven Household duties, Detergent application Clean oven Talking to dead Spiritual practices Evoke ghosts

13. Ba: Places for Gaining Knowledge Individual Collective Face-to-Face Originating Ba (Where data is born) Dialoguing Ba (Data pre-selection) Virtual Exercising Ba (New knowledge is verified and used) Systemizing Ba (Data processed to New Knowledge)

18. Nonaka -Takeuchi SECI Model Tacit knowledge Explicit Knowledge Tacit Knowledge Socialization Externalization Explicit Knowledge Internalization Combination

23. Learning Organization TRADITIONAL ORGANIZATION LEARNING ORGANIZATION APPROACH TO CHANGE If it works, do not change it If we do not learn, we will extinct APPROACH TO IDEAS If it is not our idea, we do not welcome it Let us not reinvent the wheel RESPONSIBILITY FOR INNOVATIONS Department of research and development Each and every member of the organization MAIN CONCERNS Making wrong decisions Inability to learn and adapt COMPETITIVE ADVANTAGE Products and services Ability to learn and exploit knowledge and experience DUTIES OF MANAGERS Controlling others Supporting others

29. Estimated Support Indicator ICT support of the activity INFORMATIVE STRONG FORMATIVE ACCOUNTING AND CONTROL STRONG INTERNAL EXCHANGE STRONG A LEARNING APPROACH TO STRATEGY MODERATE PARTICIPATIVE POLICY MAKING MODERATE SELF-LEARNING OPPORTUNITIES FOR ALL MODERATE BOUNDARY WORKERS AS ENVIRONMENTAL SCANNERS MODERATE ENABLING STRUCTURES WEAK REWARD FLEXIBILITY WEAK INTER-COMPANY LEARNING WEAK A LEARNING CLIMATE WEAK

32. Thank you for your attention! [email_address] http://blogy.etrend.sk/jozef-hvorecky