13. Marketing What We Sell “ Clients don’t care about the firm, they care about their lawyer.” “ Firms are too busy ‘institutionalizing’ clients, and not busy enough institutionalizing their talent.”
14. Marketing What We Sell The talent is the product. The firm is the product marketer.
15. “ Using” Communications vs. “Doing” Communications Create campaigns that impact the 3 R’s : Relationships, Results, and Reputations Seek compelling content that can be leveraged through multiple channels (internal & external) Apply sophisticated tools down the sales funnel (from general awareness to direct marketing and relationship building) Niche Practice/Partner Positioning STRATEGY