Chat ops .. a beginner's guide

ChatOps
…
a
beginner’s
guide
~
$

Jason
Hand
VictorOps
jason@victorops.com
@jasonhand

Agenda
• Introduc)on
to
ChatOps
• Origins
• Tools
• Benefits
• Examples
• Limita)ons
&
Concerns
• Ge>ng
Started
• Q&A

What
do
you
do
over
and
over
again?
Can
I
do
that
for
you?
I’ll
think
about
it.
@jasonhand
#ChatOps

ChatOps
“puCng
tools
in
the
middle
of
the
conversaFon”
-‐
GitHub
(2010)
“everyone
is
pairing
all
of
the
Fme”
-‐
Jesse
Newland
(Ops
–
GitHub)

DevOps
Culture
AutomaFon
Measurement
Sharing
To
move
fast
and
maintain
stability
it’s
important
to
have
a
culture
of
automaFon,
measurement
and
sharing
@jasonhand
#ChatOps

Tools
• Chat
clients
• (with
channels
or
rooms)
• Bots
• Scripts
@jasonhand
#ChatOps

HipChat
Campfire
Chat
Slack
@jasonhand
#ChatOps

Benefits
• Sharing
• Learning
• Speed
@jasonhand
#ChatOps

MulF-‐user
terminal
Share
learning
experiences
Sharing
Disseminate
knowledge
across
everyone
on
the
team
Share
learning
experiences
@jasonhand
#ChatOps

Learning
@jasonhand
#ChatOps

Speed
How
many
clicks
does
it
take
you?

Jason:
Hey
Dan
…
did
you
see
that
spike
in
CPU
usage
on
Prod1..
~
3
minutes
ago?
Dan:
No.
Let
me
check.
brb
Old
methods
Dan:
Shit.
Yeah,
I
see
it.
Looks
ok
now.
I
think
:-‐/
Jason:
Think
we
should
let
Mike
know?
He
might
want
to
dig
in
to
it
later.
Dan:
Yeah,
I’ll
take
a
screenshot
and
email
it
to
him.
Jason:
Would
anyone
else
need
to
know
about
it?
Dan:
Prob.
I’ll
cc
the
DevOps
team
so
everyone
knows

Jason:
Hey
Dan.
My
code
is
ready
to
push
when
you
are.
Dan:
Old
methods
Cool.
I’ll
commit
it
to
the
latest
branch
here
in
a
minute.
Jason:
Great.
Also,
we
should
probably
sit
down
with
Nick
(new
guy)
and
show
him
how
to
do
that
soon.
Dan:
Yeah.
Once
I
get
some
Fme,
I’ll
schedule
something.
:/
Jason:
There’s
probably
a
bunch
more
stuff
to
show
him
too,
but
I’m
not
sure
I
even
know
all
of
the
steps
for
everything.
Dan:
We’ve
got
a
wiki
for
most
things,
but
not
everything.
I’ll
see
what
I
can
find
and
email
him.

Jason:
Hey
Dan.
My
code
is
ready
to
push
when
you
are.
Dan:
Cool.
I’ll
commit
it
to
the
latest
branch
here
in
a
minute.
Jason:
Great.
Also,
we
should
probably
sit
down
with
Nick
(new
guy)
and
show
him
how
to
do
that
soon.
Dan:
Yeah.
Once
I
get
some
Fme,
I’ll
schedule
something.
:/
Jason:
There’s
probably
a
bunch
more
stuff
to
show
him
too,
but
I’m
not
sure
I
even
know
all
of
the
steps
for
everything.
Dan:
We’ve
got
a
wiki
for
most
things,
but
not
everything.
I’ll
see
what
I
can
find
and
email
him.
Old
methods
Chat
with
Jason
&
Dan
If
using
a
tradiFonal
chat
client
Such
as
Gchat
…
Who
else
can
see
this
conversaFon?
Nobody
!
@jasonhand
#ChatOps

What
do
you
do
over
and
over
again?
Can
I
do
that
for
you?
Heck
yeah!
:D
@jasonhand
#ChatOps

Examples
•
Run
MySQL
command
(as
read-‐only
user)
• Authorize
users
(assign
and
enforce
user-‐based
roles)
• Take
a
server
offline
• Bring
a
server
online
• Deploy
code
to
a
repository
• Displaying
the
status
of
a
JIRA
Fcket
• Adding
comments
and
changing
their
status
on
Fckets
• Query
the
status
of
API's
(internal
&
external)
• VM
interacFon
to
see
host
health
• Monitoring
service
interacFon
to
trigger
status
checks
• Hubot
scripts
can
be
wrinen
in
CoffeeScript
or
Javascript
• NoFfy
people
not
present
in
a
chatroom
that
they
were
menFoned
• Fetch
logs
• Rebalance
shards
across
its
file
servers
• List
currently
running
jobs/processes
• Kill
jobs/processes
• Tail
a
job/process
• Track
Customer
signups
• Sharing
graphs
for
context
• Store
staFc
links,
mapping
those
links
to
simple,
easy
to
remember
commands
In
GitHub
Opening
issues
Closing
issues
CommenFng
on
issues
LisFng
issues
Merge
pull
requests
jhand.ml/scripts
jhand.ml/heroku
@jasonhand
#ChatOps

Example
script
Show
current
GitHub
status
and
messages
jhand.ml/script1
@jasonhand
#ChatOps

Jason:
hubot
github
status
hubot
github
status
-‐
Returns
the
current
system
status
and
Fmestamp.
hubot
github
status
last
-‐
Returns
the
last
human
communicaFon,
status,
and
Fmestamp.
hubot
github
status
messages
-‐
Returns
the
most
recent
human
communicaFons
with
status
and
Fmestamp.
Hubot:
github
status:
new
file:
Chatops.txt
116
seconds
ago
@jasonhand
#ChatOps

Jason:
Hey
Dan.
My
code
is
ready
to
push
when
you
are.
Dan:
Cool.
I’ll
commit
it
to
the
latest
branch
here
in
a
minute.
Jason:
Great.
Also,
we
should
probably
sit
down
with
Nick
(new
guy)
and
show
him
how
to
do
that
soon.
Dan:
Yeah.
Once
I
get
some
Fme,
I’ll
schedule
something.
:/
Jason:
There’s
probably
a
bunch
more
stuff
to
show
him
too,
but
I’m
not
sure
I
even
know
all
of
the
steps
for
everything.
Dan:
We’ve
got
a
wiki
for
most
things,
but
not
everything.
I’ll
see
what
I
can
find
and
email
him.
New
and
improved!
Chat
Room
Who
else
can
see
this
conversaFon?
Erybody
!
Members
Jason
Dan
Nick
Mike
Jeff
Doug
Tara
@jasonhand
#ChatOps

Jason:
Hubot
graphite
load
1
min
on
serverABC
Jason:
@Dan
…
you
seeing
this?
Dan:
Yeah.
New
method
w/
bots
Hubot:
Mike:
That
was
me.
I
was
running
a
giant
report.
Should
be
fine
now
Nick
(new
guy):
Cool.
Thanks
for
showing
me
how
to
do
that.
;-‐)

Big
Whoop
Why
is
this
important?

Graphs
or
it
didn’t
happen
@jasonhand
#ChatOps

@ngrieb:
hubot
graphite
load
1
min
on
serverABC
@jasonhand
#ChatOps

GeCng
Started
Install
bot
jhand.ml/installhubot
Create
repo
Download
exisFng
scripts
jhand.ml/scripts
Create
your
own
scripts
Ask
others
what
needs
to
be
automated
@jasonhand
#ChatOps

LimitaFons
@jasonhand
#ChatOps

What
I’d
like
to
learn
from
you
:
Are
you
doing
ChatOps?
Are
you
on-‐call?
jhand.ml/SOoncall
@jasonhand
#ChatOps

Automate
!
@jasonhand
#ChatOps

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