2. TABLE OF CONTENTS
Overview 1
Prior to Go Live 1
Once You Go Live 1
Software and Hardware Update Types 2
Quarterly Updates 2
Vertex Updates (Tax and Address Files) 3
Infrastructure Updates 3
Monthly Maintenance Packs 4
Exception Updates 6
Additional Update Information 7
Planned Outages 7
Exceptions to Update Practices 7
Frequently Asked Questions (FAQs) 7