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1. Healthcare
Customer Story
Shropdoc
Healthcare Case Study
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2. Emmanuel Le Goff, Shropdoc Interim
Operations Director stated that,
Shropdoc were keen to solve this
business problem and undertook a
technology search for the right
product.
“Reporting and Business Intelligence tools are
a nightmare for smaller organisations in
Healthcare such as Shropdoc. Since our core
business is patient care, the technical skills and
time required to operate a traditional
reporting function are unaffordable. However,
without the right tools we are unable to
react to the levels of information that are
requested and required as part of the
delivery of healthcare today.”
Shropdoc wanted a reporting and business
intelligence solution that not only delivered
on its day-to-day reporting, but that allowed
them to move information provision and
Healthcare Case Study
Shropshire Doctors Co-operative (Shropdoc) is the provider of
Out-of-Hours, urgent and unscheduled care services for the Powys, Telford
and Shropshire population, with a head office based in Shrewsbury.
With growing pressure on resources and an increasing demand from
service commissioners for information about services and service quality,
Shropdoc needed a way of meeting the requirements of its commissioners
and internal information users without over burdening its resources with
back office tasks and distracting users away from patient care.
The Challenge
data analysis to the next level to ensure that
it was ready to meet the future
requirements as their service portfolio
expands.
Key Benefits
Rapid implementation
Faster output of key
information and reports
Swift return on investment
(ROI)

3. Key items in their assessment criteria
were to:
The fundamental need was to achieve all
of the above criteria with a Business
Intelligence tool that was priced in a way
that could meet the needs of healthcare
providers.
Following a simple and tested installation
process to a Shropdoc Server and training
on the product, within 4 business days the
solution was up and running and reports
were being generated.
Less than a month into their project
Shropdoc have already discovered a
number of benefits and have identified
more benefits that they will leverage in
the coming months.
Shropdocs Interim Operations Director
confirmed that the solution “has, and
will, continue to transform our ability to
analyse and deliver information to our
stakeholders about how the business is
performing, our output is faster than
ever and the detail and quality of data
has improved. The ability for
stakeholders to analyse the detail of their
reports without calling on technical
resources is a major win for the business.
The return on investment cannot be
underestimated”.
After the installation, the business found
little need to call on Health Data
Intelligence for professional services and
the team have already achieved
significant headway with their reporting
and significantly reduced the time taken
to produce them.
Our output is
faster than ever and
the detail and quality of
data has improved
Emmanuel Le Goff
Interim Operations Director
Shropdoc
Reduce the time and effort consumed
to produce reports
Improve existing reports and create
new information capabilities.
Link data from disparate systems,
allowing a more holistic picture of the
business
Be able to quickly build new reports as
requirements change and new services
are introduced.
Healthcare Case Study
The Solution