J.A. “Chip” Strosnider , Jr. Director, Business Technology Planning & Portfolio Management Regional Innovation Leader, GA KP-IT Closing Keynote "Kaiser Permanente Innovation: Leveraging Technology for Patient Benefit"

1. Kaiser Permanente Innovation:
Leveraging Technology for Patient Benefit
Chip Strosnider, Kaiser Permanente Georgia Information Technology
Director, Business Technology Planning & Portfolio Management
Regional Innovation Leader
Institute for Health Technology Transformation, Atlanta, April 24, 2013

2. Proprietary and Confidential to Kaiser Permanente
Medical Facilities (29 locations)
Urgent Care Centers (30 locations)
3 Core Hospitals (11 locations)
U
H
Nearly 90% of Atlantans live within a 15 minute drive of a
Kaiser Permanente Medical Facility
Kaiser Georgia Integrated Delivery System
 Kaiser’s Integrated Delivery System serves
metro-Atlanta and Athens
 Members conveniently access 29 Kaiser care
locations, including:
 Micro Facilities – provide members with
primary care, pharmacy and lab in
medical offices situated in town centers
and retail locations
 Medical Office Buildings – offer primary
and specialty care, as well as pharmacy,
lab and radiology
 Comprehensive Medical Centers –
primary care, sub-specialties, outpatient
surgery, 23-hour observation, and high-
acuity urgent care (services vary by
location)

3. Proprietary and Confidential to Kaiser Permanente
New Comprehensive Medical Centers (CMCs)
• 24/7 Advanced Care Center-staffed by board
certified emergency medicine physicians
• 23/59 clinical decision unit with treatment bays
• Medical and surgical subspecialties
• Procedure suite for outpatient surgery
• Infusion Center and nuclear medicine camera
• After hours care center
• Advanced imaging and diagnostic services
Gwinnett
TownPark
Southwood
(Opening 2014)

4. Proprietary and Confidential to Kaiser Permanente
KP Georgia Recognized as a Health Care Leader
in the Southeast
#1 in Georgia
8 consecutive years
Top in the Southeast
5 consecutive years
KP Georgia Medical Group
recognized
4 consecutive years
Quality Service Top Notch Docs

5. Proprietary and Confidential to Kaiser Permanente
Kaiser Permanente Georgia (KPGA)
Delivers Technology Enabled Medicine
Through our Epic-based EMR, called KP HealthConnect or KPHC

6. Proprietary and Confidential to Kaiser Permanente
The Future of Innovation

7. 7
Secure
Email
Secure Email
(attachment)
Patient
Questionnaire
Store & Forward
SMS Appt.
Reminder
SMS Wellness
Analysis
Bidirectional SMS
Quality Survey
Capsule
Biometric
Monitors into
KPHC
Capsule Biometric
Monitors into
KPHC
MOB-MOB
TeleSpeciality
Mobile Imagery
(MIM)
Home Monitoring BL
Healthcare
Patient Monitoring
iBGStar Asthmapolis
New Member
Onboarding
Lab Coat of
the Future
Wound Wand
E-Stethoscope
Dermascope
Exam Cam
Otoscope
Mature
State of the Art
Emerging
Mobile Access to
Patient Records
Proprietary and Confidential to Kaiser Permanente

8. Proprietary and Confidential to Kaiser Permanente
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Proprietary and Confidential to Kaiser Permanente

9. Proprietary and Confidential to Kaiser Permanente
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Proprietary and Confidential to Kaiser Permanente

10. SMS Appointment Reminders and
More…
Proprietary and Confidential to Kaiser Permanente

11. 11
Proprietary and Confidential to Kaiser Permanente

12. © 2010 The Corporate Executive Board
Company. All Rights Reserved.
CIO6385110SYN
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Proprietary and Confidential to Kaiser Permanente

13. © 2010 The Corporate Executive Board
Company. All Rights Reserved.
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Proprietary and Confidential to Kaiser Permanente

14. Proprietary and Confidential to Kaiser Permanente
Mobile Access to EMR (iPhone)
Haiku (read only KPHC on iPhone *) + Good (MDM + KP e-
mail) + IMBills (remote charge capture)
Proprietary and Confidential to Kaiser Permanente

15. Proprietary and Confidential to Kaiser Permanente
Mobile Access to EMR (iPad)
Canto (read only KPHC on iPad *) + Good (MDM + KP e-mail)

16. Chronic Disease Home Monitoring
Proprietary and Confidential to Kaiser Permanente

17. © 2010 The Corporate Executive Board
Company. All Rights Reserved.
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Proprietary and Confidential to Kaiser Permanente

18. Proprietary and Confidential to Kaiser Permanente

19. Oracle Confidential
Virtual Concierge Enables Continuous Improvement
*These capabilities allow KP to create competitive advantage
1 2 3 4 5 6 7
5
6
7
1
2
3
4
Proprietary and Confidential to Kaiser Permanente

20. Proprietary and Confidential to Kaiser Permanente
Consumer Mobile Roadmap
• In the next 12 months, Kaiser Permanente will deliver mobile capabilities to meet consumer expectations
and deliver anytime, anywhere, personalized healthcare
Native App
that Calls Optimized
Web Features
• Sign On (o)
• My Health Manager
- My Medical Record (o)
- Pharmacy Center (o)
- Appointment Center (o)
- Message Center (o)
• Find Locations (n)
Native App
that Calls Optimized
Web Features
• Sign On (n)
• My Health Manager
- My Medical Record (n)
- Pharmacy Center (n)
- Appointment Center (o)
- Message Center (o)
• Find Locations (n)
• Pull Notifications (n)
• Help / FAQ (o,n)
• Improved Design Elements
Native App
that Calls Optimized
Web Features
• Sign On (n)
• My Health Manager
- My Medical Record (o)
- Pharmacy Center (o)
- Appointment Center (o)
- Message Center (o)
• Find Locations (n)
• Pull Notifications (n)
• Help / FAQ (o,n)
• Improved Design Elements
Native App
that Calls Optimized
Web Features
• Sign On (n)
• My Health Manager
- My Medical Record (n)
- Pharmacy Center (o)
- Appointment Center (o)
- Message Center (o)
• Find Locations (n)
• Pull Notifications (n)
• Help / FAQ (o,n)
• Improved Design Elements
Native App
that Calls Optimized
Web Features
• Sign On (n)
• My Health Manager
- My Medical Record (n)
- Pharmacy Center (n)
- Appointment Center (o)
- Message Center (n)
• Find Locations (n)
• Pull Notifications (n)
• Help / FAQ (o,n)
• Improved Design Elements
• Provider Search (n)
Native App
that Calls Optimized
Web Features
• Sign On (n)
• My Health Manager
- My Medical Record (n)
- Pharmacy Center (n)
- Appointment Center (n)
- Message Center (n)
• Find Locations (n)
• Pull Notifications (n)
• Help / FAQ (o,n)
• Improved Design Elements
• Provider Search (n)
• Push Notification (n)KP Locator
Integrated features into KP Locator
app & retired as stand alone app
iPhone May 2012 July 2012 September 2012 December 2012 March 2013 May 2013
Android App (launched in conjunction with above)
iPad App Release
Native App
that Calls Optimized
Web Features
• Sign On (n)
• My Health Manager
- My Medical Record (o)
- Pharmacy Center (o)
- Appointment Center (o)
- Message Center (o)
• Find Locations (n)
• Pull Notifications (n)
• Improved Design Elements
(n)=native (o)=optimized web
Blue text Indicates a new or
updated from optimized to
native feature
Legend
Same
as above
Same
as above
Same
as above
Same
as above
Same
as above
NOTE: Above screenshots are mock-ups only. Final designs TBD.
KP 2.2KP 2.1KP 2.0 KP 2.3 KP 2.4 KP 2.5
Proprietary and Confidential to Kaiser Permanente

21. © 2010 The Corporate Executive Board
Company. All Rights Reserved.
CIO6385110SYN
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Proprietary and Confidential to Kaiser Permanente