4. Scenario 1
โข โAlready Knowsโ
โ Already knows the method and has it in mind
โข Explored list layout of Method
โข No other descriptions included
โข Quick access to method
5. โข Explore this option even more.
โข Setting an email up and itโs branded D4D, link
the D4D and tie it all together
โข Prepopulate email
6.
7. X Scenario 2
โข โNeeds Refresherโ
โ Forgot the name and canโt remember the steps
BUT remembers what he or she mad
โข Uses the picture layout instead of the list
layout
โข Also uses the โshareโ or โemailโ option on the
specific method page
10. Scenario 3
โข โWhat method to useโ
โ Unfamiliar with a method but wants to involve the
customer
โข Two paths
โ 1. Use filters
โ 2. Use Examples
โข Filters as imagined in the storyboard were
unfavorable
โข Examples that users could upload makes the app
Interactive and less Static
11.
12.
13. Scenario 4
โข โAm I doing this right?โ
โ Without having gone through the training, they
need guidance from a Catalyst
โข Introduces the option of having a
Videoconference Option so that experts are
able to help immediately via phone
โ Might require an appointment
โ Might require an infield standby IC for a session
without an IC