James Hock has over 30 years of experience managing high-volume manufacturing operations. He has a proven track record of success in growing and contracting markets, managing multi-million dollar production processes, and leading organizational development. His achievements include negotiating the return to work of union employees, organizing facility transfers and shutdowns with no interruptions, and establishing processes that reduced costs and improved on-time delivery rates.

1. James Hock
(314) 560-4365 cell 7014 Briarwood Dr.
(636)285-1033 home Cedar Hill, Mo. 63016
jshocksr@sbcglobal.net
Manufacturing Operations professional adding value through planning,
organizing and directing the activities of high volume manufacturing operations.
Knowledgeable and skilled in managing large capital projects.
Summary of Qualifications
Successful, diversified experience in a high volume manufacturing environment.
Operations success in growing and contracting market conditions. Proven ability to
manage and direct multi-million-dollar production processes.
Respected for leadership, integrity and organizational development.
Strategic Planning Budgeting Logistics
Negotiations Recruiting Hiring
Employee Training Process Planning Process Improvement
Project Management
Selected Achievements
Leadership
• Ended unauthorized work stoppage by negotiating the return to work rules with
the union agent while owner was absent.
• Organized transfer of product from a newly acquired facility to the parent
company without interruption of deliveries.
• Organized the shutdown of a satellite facility and the move of production to the
parent facility with no interruption of service to customers.
Project Management
• Acted as “owner’s representative” in the construction and layout of two new
satellite factories resulting in 50 percent increased capacity.
• Supervised the construction, layout and move of the parent company production
facility with the loss of only one work day.
Organizational Development
• Negotiated funding and training of new employees with state agencies for a start
up satellite production facility resulting in a trained workforce on opening day.
• Established a time & motion based incentive pay system reversing declining
efficiency and reducing direct labor costs by 10 percent.

2. James Hock Page 2
Process Improvement
• Established a system of standing delivery appointments for National Accounts
resulting in 99.7 percent on time/complete deliveries.
Professional Experience
Serta Mattress Company, St. Louis, MO 1980 – 2008
Plant Manager
Bridal Originals, St. Louis, MO 1972 – 1979
Plant Manager
McDonnell-Douglas Corporation, St. Louis, MO 1968 – 1970
Draftsman
Education
St. Louis Community Colleges Business Administration
Business Administration
Inventory Control
Accounting
Psychology