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Windber Medical Center: The Patient Experience In Their Own Words: What patients, staff, and physicians have to tell us about their experience at Windber www.WindberCare.com
Inpatient impressions of their most recent care experience ,[object Object],[object Object]
Inpatient impressions of their most recent care experience ,[object Object],[object Object]
Inpatient impressions of their most recent care experience ,[object Object]
Outpatient impressions of their most recent care experience ,[object Object]
Outpatient impressions of their most recent care experience ,[object Object]
Patient impressions of their recent emergency department experience ,[object Object]
[object Object],[object Object],[object Object],Patient impressions of their recent emergency department experience
Do you feel that staff cared for you as a person while you were under their care? ,[object Object]
Do you feel that staff cared for you as a person while you were under their care? ,[object Object],[object Object]
Did you receive enough information in a way you could understand? ,[object Object],[object Object]
Did you receive enough information in a way you could understand? ,[object Object]
Would you consider this hospital to be a relaxing, healing environment? ,[object Object],[object Object]
Do you feel your privacy was respected while you were a patient? ,[object Object],[object Object]
 
Were you offered any special amenities? ,[object Object],[object Object],[object Object]
Were your spiritual needs met while you were a patient? ,[object Object],[object Object],[object Object]
Were complementary therapies offered to you at the hospital? ,[object Object],[object Object]
Windber Medical Center:   The Employee Experience www.WindberCare.com
What are the greatest strengths of Windber Medical Center? ,[object Object],[object Object]
Do you feel that you have a good understanding of what Planetree is, and what it means to this organization?   ,[object Object],[object Object]
Have you been involved in patient-centered activities and initiatives? ,[object Object]
Do you feel that management supports staff involvement in patient-centered activities?   ,[object Object],[object Object]
Do you feel that you have a voice in your department?  Are you able to provide personalized care to patients?   ,[object Object],[object Object]
In what ways are you, as a caregiver, cared for by Windber Medical Center? ,[object Object]
In what ways are you, as a caregiver, cared for by Windber Medical Center? ,[object Object],[object Object]
How are you, as staff, recognized and rewarded for the work you do? ,[object Object]
How are you, as staff, recognized and rewarded for the work you do? ,[object Object]
Do you feel comfortable reporting quality and patient safety issues without fear of reprisal? ,[object Object],[object Object]
Staff impressions of the patient experience: ,[object Object]
What are your hopes and dreams for Windber Medical Center? ,[object Object]
Windber Medical Center: The Physician Experience www.WindberCare.com
Have you been involved in patient-centered activities and initiatives? ,[object Object]
Physician impressions of the care experience at WMC? ,[object Object]
Physician impressions of the staff experience at WMC? ,[object Object]

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In Their Own Words: What patients, staff, and physicians have to tell us about their experience at Windber

  • 1. Windber Medical Center: The Patient Experience In Their Own Words: What patients, staff, and physicians have to tell us about their experience at Windber www.WindberCare.com
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  • 19. Windber Medical Center: The Employee Experience www.WindberCare.com
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  • 32. Windber Medical Center: The Physician Experience www.WindberCare.com
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