The document provides an overview of Accenture's capabilities for leveraging AI to enhance customer service and experience. It discusses challenges facing contact centers like increasing volumes, talent shortages, and legacy technology issues. It also covers key customer trends like the explosion of AI/chat and the blurring of online and offline channels. The presentation proposes using generative AI to transform customer journeys and reimagine interactions through proactive outreach, conversational analytics, and virtual agent design.
18. Powering
with pre-built starter solutions
How Accenture can help
AI Product Expert
Product info knowledge assistance
chatbot
AI Talking Kiosk
Customer service assistant ready to take
orders and provide recommendations
AI Trend Sensor
Global news and social share
aggregation for trend identification
AI Visual Content Creator
AI Generated product imagery via easy-
to-use design studio
AI Catalog Manager
Catalog creation and merchant
onboarding, attribute enrichment and
categorization
AI F&A Invoice Processor
Invoice automation solution with learn-
from-everyday-work approach for F&A
AI Employee Co-pilot
Employee internal knowledge
assistance chatbot
AI Regulatory Document Generator
Creation of technical documents
for regulatory purposes
AI Agent Co-pilot
Contact center call summarization,
sentiment analysis, client information
retrieval
AI Trust Meter
Quantify and improve trust in
conversations with multi-sense measuring
Solutions upcoming for: IT, Supply Chain, Engineering & Manufacturing,
Sustainability, Corporate Strategy, M&A, Research & Development
AI Marketing Editor
Product title and description
creation at scale; optimized for
search & marketing
AI Content Summarizer
Summarize news article, white
paper and publications