Instaguide is a B2B Platform developed for travel industry to facilitate smooth hiring of tour guides

1. Innovative Tourism Technologies
under guidance of
IATO presents
Presented by

2. Major concerns (tour operators)
• Availability of guides across India
• Quality
• Punctuality
• Reliability
• Fear of unknown

3. Major concerns (Guides)
• Lack of regular assignments
• Individual marketing
• Need of someone's introduction
• Reputation management
• No existing platform to showcase their
expertise and domain knowledge

4. How to deal with them

5. Our approach (solution)
• To automate process of hiring guides though technology
instead of manually
• Directory of all active guides PAN India with contact details
and license picture and endorsements
(north, south, east, west and central region)
• Visibility of guides availability calendar to tour operators
• Rate & review guides to ensure quality (by tour operators)
• Endorsement by tour operators to ensure reliability
• Term & conditioned for guides.
• On record confirmation

6. Solutions
With aid of technology we can address concerns of
both stake holders by using a centralized platform.
WWW.INSTAGUIDE.IN

7. Features
• Create your panel of Guides
• See their availability
• Direct call button from guides profile
• Post an assignments ( all guides/panel guides)
• Track him through click a picture feature
• Rate & review a guide for his work
• View guides rating & review before hiring
• Endorse a guide
• Generate Bill

8. Administrative benefits
• To have on the record confirmation instead of verbal.
• Guides to abide terms and conditions laid by IATO and
MoT.
• To identify guides who have stopped working
• To ascertain no. of days a guide has worked for
• Administrator to have access to all assignment posted by
his agency on one click

9. Operational benefits
• Hire a guide across india within seconds
(Whether Agra,Jaipur,Mumbai, kolkata or Mumbai)
• View rating, reviews and endorsement before hiring a new guide
• Monitor his punctuality by click a picture feature
• Receive bill immediately after conclusion of assignment
• Review of guides that is accessed by all tour operators thus improving
performance and conduct of guides

10. How Instaguide works

11. Availability
• We have taken care of all
three scenarios
A) Particular guide
B) Panelist guide
C) Any good guide
• For availability and lack of
assignments we have
integrated calendar for
guides to display their
availability.

12. Post an assignment
Tour operators can choose to
send assignment to
• An individual guide from panel
• All panel guides
• All Guides filtered by language &
city

13. Punctuality
• (Guide who has been
assigned assignment at
any location is directed to
click an image of reporting
location to display that he
has reached there on time)
• Click a picture
• No gallery uploads
• Image will have time &
date stamp on it and will
be attached with
assignment.

14. Reliability and fear of unknown
• Endorsement from tour
operators guide have
previously worked with.
• (Endorsement are meant to show
existing relationship of a guide with
industry)

15. Quality control
• Reviews & rating from tour
operators to keep a tab on quality,
commitment and conduct of guides.

16. Billing
• Guides tend to delay
submitting bill
• Generate a Bill feature
is one touch solution for
generating bill, it is
printable by both tour
operators and tour
guides.
• Guides can send it
immediately after
printing.

17. Technical support
• Instaguide office will provide technical support to all its user
whenever required
• Instaguide will incorporate changes suggested by travel patrons as
per requirement
• Instaguide will extend full support in terms of assistance regarding
understanding and functions of application.

18. User fees
• IATO and instaguide are working on reaching a sweet spot
regarding usage charges, it will be notified once agreement is
made
• Use fee will cover annual maintenance and all required technical
support

19. Reach out plan for enrolling guides
• Invite a guide feature ( Tour operators can invite their empanelled
guides using this feature of application)
• Instaguide will reach out guide personally through
• Dedicated call center
• SMS
• Field Visit etc.

20. Summary
• We believe this approach will help in reducing problems regarding guides,
a centralized system and reviews will bring more accountability and
improve overall experience.
• It will save time and hassle for regarding hiring of quality guides.
• We working with vision of providing a reliable guide
• any location/any language/anytime

21. We seek your advise and endorsement to
improve it and take it further to serve the
industry
Thank you!!!