High speed, Dead Cheap, Reliable communication lines let the order takers in Colorado Springs converse with customers in Missouri and deliver the yummy burgers and tongue tickling pizzas.
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Call center outsourcing fast food
1. Call Center Outsourcing: Fast Food
Now it’s the age of fast food outsourcing: Sounds yummy?
High speed, Dead Cheap, Reliable communication lines let the order takers in Colorado
Springs converse with customers in Missouri and deliver the yummy burgers and tongue
tickling pizzas.
People picking up their burgers never know that their order traverses two states and
bounces back before they can even start driving to the pickup window.
If your fast food business is starting to be flooded with huge volumes of calls from
customers and suppliers alike, maybe it is time for you to consider outsourcing your call
requirements to a professional call center company.
In about 40 of its fast food outlets across America McDonald's has been routing orders
in California, Hawaii, Mississippi and Wyoming to a hi-tech call center located at Santa
Clara in California via the Internet. Operated by Bronco Communications, call center
employees from this company process the order instantly and relay it back to the
respective outlets where the orders are displayed on the TV console for the caterers to
attend to the orders and dispatch them and for the cashiers to collect the displayed
amount.
Even if your business is on a shoestring budget and you have a shortage of manpower to
handle all the calls that come in on a daily basis call center outsourcing is a less
complicated and affordable way to create an efficient customer service to your loyal and
or prospective clients
Make your small scale fast food business appear large through offshore outsourcing
services that provides a lot of benefits because not only will you be able to provide an
efficient round the clock customer service but your brand image also grows day by day.
A good call center outsourcing solution can render professional customer service and
make your small scale fast food business look more like a large corporate business entity
in the fast food industry.