Your existing phone lines are forwarded to our high-tech sophisticated contact centers.

1. Restaurant Business Growth Solutions
NomNom Takes
Your Phone
Orders
NomNom Manages
Deliveries End-To-
End
1 2 3
You Run Kitchen,
Cook Food

2. A Single Number That Always Connects
Your existing phone lines are forwarded to our high-tech
sophisticated contact centers.
No hassles of maintaining multiple phone lines
Maintain a single number instead of multiple lines. Cut down telephony costs,
reduce hassles by using a single number that always connects.
For restaurant chains: Centralized order taking
deskWhy launch multiple numbers for multiple outlets, when just a single number
can do all?! NomNom’s centralized order taking can take orders for all your
outlets on a common number. Scale up faster, market easily, cut down costs
and increase brand recall!

3. 20 phone lines in parallel = You never miss an
orderEach call not answered = Potential business loss. NomNom’s multiple call handling
technology ensures you never miss a single order, ever!
Answer ALL Calls In Under Two Rings
42% customers never call back after their hear a busy tone. What
happens to the calls which never come back due to waiting?!
No busy ring tones. No wait times. Direct call
answer.Busy ring tone = Potential business loss. Customers today have plenty of choice
to order from. NomNom ensures you never make them wait, EVER!
Interactive Voice Response (IVR) with Callback
RequestsCustomers can call on your number, press 1 and just hang up! NomNom
immediately calls them back to take their food order. Customers never wait!

4. Food experts who really know your menu
Team of food experts and foodies, who really understands food, tastes and details
about each and every item on your menu.
Well Trained Order Taking Team Of Food Experts
Your order takers are the face of your brand. Customers experience your
order takers first, then taste your food. First impression is not the last
impression, but it DOES matter.
Friendly team with polished soft skills
Hotel management background team with good call etiquettes and soft skills.
Ask us ANYTHING. We know it ALL – about EACH
dish!NomNom merchant onboarding team captures detailed information about EACH
dish on your menu – dish description, spice levels, gravy base, no. of pieces,
bone/boneless, even the preparation types. We can answer ALL questions a
customers may ask!

5. Greet customers directly with their name!
Calls start with ‘Hi Mr. Rahul, what would you like to order today?’. Connect with
the customer is built right from the first line on the call!
Personalized Experience To Customers
Customers loyalty increases by 65% if you show that you know them.
Higher loyalty = Higher customer repeat order rate = More business
Customers never repeat their number and
addressesFor all repeat customers, we directly ask ‘Would you want the food to be
delivered at your home or office?’. Customer would never repeat information
Personalized dish recommendations
The more frequently a customer orders with you, the better you know the
customer. Dish recommendations are based up on customers’ past ordering
patterns, cuisine preferences, most ordered dishes, spice levels and a lot more!

6. Expert in upsell and suggestive selling
techniquesOur team suggests what goes best with what. Be it a Raita with a Biryani, or Butter
Naan with Dal Makhni, or Fries with Sandwiches – we do it all!
Food Recommendations Increases Bill By ~25%
Suggest, sell and upsell – but – never OVER sell
Sales is a tricky business! What’s important to understand is when to upsell and
suggest and when NOT to. Our team makes sure we NEVER over sell.
Overselling pushes customers away, makes them insecure.
Occasional down-selling builds lifelong customers
trust‘The food you’re ordering may be a little too much for 4 people.’
Tell a customer this – he realizes you care for him. You reduced the bill amount
– but you won customer trust for lifetime. NomNom practices this well.
85% people are open to food recommendations, ONLY 25% ask for it.
Customer do NOT want to chose. Tell them what’s good – they will go for it!

7. NomNom Point Of Sale (POS) takes fastest
ordersOur intelligent order taking technology is designed to close orders in the minimum
possible time. Just click, click, click and done!
Fast Order Taking Increases Customer Retention
Customers can repeat their orders in just one
line!Customer can simply say ‘Repeat my order from day before yesterday, send it
at my office.’ and just hang up! NomNom takes care of the rest.
Quick order communication through SMS or App
As soon as the call is over – your kitchen directly receives the order through the
SMS or the easy-to-use NomNom merchant app, without ANY lag.
Fast Order Communication To The Kitchen
Easily integrable with all major POS solutions
If you’re already using an existing POS, NomNom can take orders on your
phone lines, then directly show them in your existing POS – you don’t worry!

8. Outsourced delivery saves cost by ~40%
In-house delivery team is expensive, resources are not optimally utilized.
Outsourced delivery saves costs, with no management head ache!
End – To – End Delivery Management
Get the fastest delivery boy across logistics
firmsNomNom has API level integrations with multiple logistics players. You only talk
to us, we get you the fastest guy across multiple players.
Best pricing across multiple logistics players
NomNom has deep partnerships with multiple logistics players serving in your
area, we get you the best services of all – at the best possible pricing.
Whether you’re using an in-house delivery team, or an outsourced
player – NomNom adds reliability as well as saves cost!
Our managed delivery fleet pay you the order amount at the time of order
pickup. No hassles and delays in payment processing. We don’t owe you
money, you owe us money!
No payment hassles and delay – we bill you bi-
monthly

9. 24 X 7 available dedicated account manager
We work (very) closely with all our merchants. You have all our ears and
hands available for continuous support and management.
You Get A Single Point Of Contact
No hassles to talk to different firms for different
purposesFor order taking as well as for delivery – you only talk to NomNom. One
number, one person, all purposes.
Ordering, tracking & feedback – all on same
numberCustomer get a single point of contact for placing orders, tracking status as well
as providing feedback. They even speak to the same agent next time!
Customers Too Get A Single Point Of Contact
Real time order tracking links shared with customers
As soon as order is picked up, customers get name and number of delivery boy.
Additionally, they get tracking link to track their order real-time.
PLU
S

10. Call customers to seek feedback
Our team call customers the next day to seek feedback on food quality,
ordering experience as well as delivery experience
Seek Valuable Customer Feedback
Regular feedback reporting improves quality
Our team shares detailed reports of feedback received from customers, helping
you improve food, ordering and delivery experience
You have complete access to all call recordings
Every call is recorded. Listen to all conversations, anytime. Keep a check on
quality of service and support we deliver to your customers on each call.
Listen To Every Call – Complete Transparency
Detailed call analytics, discover call patterns
See details of all calls received by us. Study key metrics, number of calls, call
duration, average call handling time, analyze call patterns, understand customer
demands in a better way.
PLU
S

11. Daily sales report SMS and emails
Keep up to date on your business is progressing. Get a daily report on the key
metrics for the day – number of orders, total sales, top customers, etc.
NomNom’s Business Intelligence, Analytics
Act up on key business metrics – grow your business
Do you know customer repeat rate? What % of customers who ordered last
month ordered again this month? What’s your order ticket size? We share all
these key metrics with you regularly, use them to grow your business!
Know your customer in and out
Figure out your target audience. Study which areas you get good response
from, which customers you need to focus the next promotional campaigns on.
Customer Analytics & Promotional Campaigns
Run special promotional campaigns
Our team calls your existing customers to run marketing campaigns and grow
your sales. Offers XX% off to customers who haven’t ordered in last 30 days.
Offer XX% off on next orders to complaining customers, etc.
PLU
S

12. PLU
S
We work on trust and long term business relationship. Once a
NomNom merchant, always a NomNom merchant. Our 100%
track record so far.
NomNom founding team eager to help you business grow.
NomNom’s founders are ex-Bain & Company strategy consultants
and have helped many Fortune-500 companies in past.
Restaurant Business Growth Solutions
Already working with The Yellow Chilli chain across Delhi-NCR
(by Sanjeev Kapoor), Moti Mahal Delux, Colonel Kebabz, and
many more!
Call NomNom, speak with _____________ on _________________
Your Growth Partners For Life
Come say Hi to us at NomNom, Refiral, C-121, Sector 63, Noida, UP – 201301