1. ITIL v3 Foundation
July 23rd-25th 2011 - Riyadh
The Golden Gate ITIL v3 Foundation training  Just SAR 5, 500
programme is specifically developed for your staff including exam
to gain a clear and comprehensive understanding  5% Early Bird saving
of IT Service Management and how this is
 Buy 5, get 1 free!
facilitated by the diligent application of the ITIL
framework All delegates qualify for a
complementary seminar
CONTACT US IF YOU NEED AN ON-SITE TRAINER on the ITIL 2011 Update!
OR A SPECIALLY CUSTOMISED COURSE 
Course Objectives
- Comprehend the ITIL v3 approach to IT Service Management
- Gain firm understanding of the IT Service Management lifecycle which
is described in the 5 core books - Service Strategy, Service Design,
Service Transition, Service Operation and Continual Service Improvement
- Learn how to implement ITIL v3 successfully within your own
organisations
- Pass the ITIL v3 Foundation Certification Exam
Course Prerequisites
- There are no official pre-requisites to the course, although it is expected that candidates will have a
fair grasp of the English language and be aware of and experienced within an IT Service environment
Course Outcomes
- Delegates will be prepared for the ITIL v3 Foundations exam (60 minutes, 40 questions, multiple choice
with 65% minimum pass grade)
- This leads to obtaining the prestigious Foundation Certificate in IT Service Management
- 2 ITIL Credits, 18 PDUs
- A clearer understanding of IT Service Management and how ITIL v3 helps excel in this area
- A firm grasp of the 5 core books at a Foundation level, the 4 functions and 24 processes of ITIL v3
- The critical foundation and stepping stone for further ITIL v3 Expert Qualifications
Golden Gate Saudi for Training Co.
Tel: +966.1.210.8253
Fax: +966.1.210.8263
musab@goldengatesa.com

2. ITIL v3 Foundation
July 23rd-25th 2011 - Riyadh
The Golden Gate ITIL v3 Advantage
- All trainers are native English speakers from the United Kingdom, Europe, United States or having the
equivalent language proficiency
- Our trainers are from a practitioner background; they have worked with ITIL for numerous
organisations over the past few years
- All of our trainers are ITIL v3 Expert certified
- Maximum class size of 20 (many of our competitors allow 25 if there is a demand)
- Comprehensive training pack provided (full course slides, ITIL v3 Glossary, relevant white papers and nu-
merous beneficial hand-outs)
- In addition we provide ample practice questions to practice under conditions similar to the real exam;
these ensure you feel confident and in control
- We are so sure of our course quality that any student who does not pass can attend the same course again
for FREE (excluding accommodation and exam cost) one extra time
- We want you to enjoy your time so Refreshments and a Full Lunch are provided
Course fees and Payment Policy
- Course Investment total is: SAR 5, 500 per head (including
the exam fees)
- 5% Early bird discount (14 Days before course run)
- Buy 5, get 1 free! Submit 5 delegates and the 6th is at no
cost to you!
- Full payment must be received before course start
Refund Policy:
- Delegate may be substituted by a colleague
- Cancellation 14 days before course date - 50% refund
- Cancellation 7 days before course date - 25% refund
- Cancellation 3 days before course date - 5% refund
Golden Gate Saudi for Training Co.
ITIL® is a Registered Trade Mark of the Office of Govern-
Tel: +966.1.210.8253 ment Commerce in the United Kingdom and other
countries.
Fax: +966.1.210.8263
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musab@goldengatesa.com Government Commerce.