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Right Audience
Real Engagement
Stanley Lim
Regional Director
Innity
Brand advertising is getting
complicated.
Challenges in display advertising
PAID
OWNED
EARNED
The treasure is in the journey
Are our strategies too rigid?
Finding the right audience
Advertiser Website
Social Plugin:
- Demographic
- Interest
Recommendation
Engine:
- Cross-sell
Display/Video:
- Browser
- Geographic
- Time
- OS
- Frequency
Me want it!
Needs to be cookied Registration Data
Data defining objectives
(Point is Marketing Led)
Storage / Warehousing
Normalization
Analytics & Decisioning
Segmentation/Persona Creation
A B C D
Data
Traveler Tech Geek Music Lover Art Student
Target &
Retarget
Now what?
Performance Branding
P.O.E.M
PAID
OWNED EARNED
Awareness
Consideration
Favorability
Action
1
Formulation
2
Pre-
Commerce
3
Commerce
4
Post-
Commerce
Dynamic Customer Journey
Self-expression Feedback
Consideration
Favorability
Action
1
Formulation
2
Pre-
Commerce
3
Commerce
4
Post-
Commerce
Dynamic Customer Journey
Self-expression Feedback
Awareness
Premium Inventories
Rising Stars
Pre-Roll VAST/VPAID
First View
Awareness
Action
1
Formulation
2
Pre-
Commerce
3
Commerce
4
Post-
Commerce
Dynamic Customer Journey
Self-expression Feedback
Consideration
Favorability
Network Inventories
In-Text
Standard / Expandable / Bottoms-Up
Awareness
Action
1
Formulation
2
Pre-
Commerce
3
Commerce
4
Post-
Commerce
Dynamic Customer Journey
Self-expression Feedback
Favorability
Consideration
Network Inventories
In-Text
Standard / Expandable / Bottoms-Up Balloon / Video Balloon
Lightbox / EnRoll
Awareness
1
Formulation
2
Pre-
Commerce
3
Commerce
4
Post-
Commerce
Dynamic Customer Journey
Self-expression Feedback
Consideration
Favorability
Action
RTB Inventories
Standard / Expandable
Balloon / Video Balloon
*with Dynamic Creative Optimization
1
Formulation
2
Pre-
Commerce
3
Commerce
4
Post-
Commerce
Dynamic Customer Journey
Self-expression Feedback
Awareness
Consideration
Favorability
Action
Campaigns can concurrently be executed
Awareness
4
Post-
Commerce
Consideration
Favorability
Action
1
Formulation
2
Pre-
Commerce
3
Commerce
Dynamic Customer Journey
Self-expression Feedback
Experience
Loyalty
Advocate
4
Post-
Commerce
Passive
Loyalist
Don't run a social campaign.
Make all campaigns social.
What is Engagement?
CONTENT
PEOPLE
EXPERIENCE
ACTION
CONTENT
SOCIAL
CROSS MEDIA
GAMIFICATION
Measuring engagement.
View
Interact
Respond
Request
Share
Create
Extend
Engagement
Value
Continuum
Higher Value
Lower Value
Engagement Hierarchy Actions
Action type Examples
View Lightbox view
Interact
Photo/content gallery, video plays, tab interactions, clicks
to site
Respond Rate, vote, comment, answer questions, polls
Request Request additional information, ask questions
Share Share the brand content via social media/email
Create
Upload content/photo/video, participate in brand-
related assignments/ contest
Extend
Sign up to newsletter, sign up for an offer/promotion,
express a purchase interest, download a widget, like
brand FB page
From Concept to Deployment
The result:
Engagement scoring is an
integrated approach that helps-
1.Assess user behaviour aligned
to the brand objectives and
their place in the purchase
funnel
2.Understand the magnetism of
various types of content and
optimize for better conversions
Right audience + real engagement =
fucking awesome results.

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Innity - RARE

Editor's Notes

  1. 1. Brand advertising is getting complicated. Due to multiple reasons. Eg. Various targeting. Multi channels, multi platforms. Scattered data.  2. 60% of the people can't remember the last as they saw. Why? Irrelevant. Un-engaging. 
  2. We talk a lot about technology convergence, but it is still disparate and synergizing this is still tricky.
  3. [4:36:36 PM] Denise Tan: With the range of online resources available, the digital path to purchase is more complex than ever as each customer takes a different path while evaluating buying options.
  4.  The New rules. The old idea - programmatic buying used for direct response. The new idea- brands use programmatic platforms to buy media to achieve brand objectives. 
  5. Begin by getting the right audience.  - collecting( social plugins, 1st/3rd party), compiling, organising data. - making sense of data - segmenting, creating personas, etc.  -  with the power of data you can - Rtb. DSP. SSP. Exchanges. Retargeting. Recommendation retargeting etc. 
  6. Storage / Warehousing Normalization Selection / Segmentation Analytics & Decisioning
  7. Create personas Create taxonomies
  8. Create personas Create taxonomies
  9. Create personas Create taxonomies
  10. Right audience is good for performance but a bit trickier in the context of branding. Because we talk about things like car, consideration and favorability is the key (brand experience is the key)
  11. Right audience is a lot about paid media. What we want to do is extend to owned and earned and transcend this seamlessly. Edward: thus transforming your audience into your main media.
  12. You can use the original
  13. Then introduce our own
  14. Premium
  15. Network
  16. Network continue
  17. RTB
  18. Part where Verbal case study is used to reinforce the theory. Phrase this better or something, But this is only half
  19. Transition to Engage+
  20. The landscape has changed today and consumers are also part of the media process
  21. Measuring engagement. The traditional: ctr, cpc, cpm. Etc. The revolutionary: the 7 levels of engagement. Macau example again Because when we run a campaign, we are restricted by the confines of CPM, CPC, CPA still. How about when they share? How about when they participate? For want of a better metric.
  22. The result: seamlessly integrating, extending and measuring campaigns across poem.