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ApresentaçãO Qualid
1.
QUER CONHECER
A NORMA ISO 9OO1...
2.
...COM BOM-HUMOR?!
3.
REQUISITOS DA ISO
9OO1
4.
O MELHOR JEITO
DE ENTENDER UM REQUISITO É VENDO O QUE ACONTECE QUANDO ELE NÃO EXISTE!
5.
VAMOS LÁ?
6.
RESPONSA- BILIDADE DA
DIREÇÃO
7.
x 5.1 COMPROMETIMENTO
DA DIREÇÃO “ FALTA DE DIREÇÃO”
8.
x 5.2 FOCO
NO CLIENTE “ FOCO NO UMBIGO”
9.
x 5.3 POLÍTICA
DA QUALIDADE “ POLÍTICA PRA INGLÊS VER”
10.
x 5.4 PLANEJAMENTO
“ COMPLICAMENTO”
11.
x 5.5 RESPONSABILIDADE,
AUTORIDADE E COMUNICAÇÃO “ TÔ NEM AÍ!”
12.
x 5.6 ANÁLISE
CRÍTICA DA DIREÇÃO “ CRÍTICAS DA DIREÇÃO”
13.
GESTÃO DE
RECURSOS
14.
x 6.1 PROVISÃO
DE RECURSOS “ DESPERDÍCIO DE RECURSOS”
15.
x 6.2 RECURSOS
HUMANOS “ DISCURSOS INUMANOS”
16.
x 6.3 INFRA-ESTRUTURA
“ INFRA- BAGUNÇA”
17.
x 6.4 AMBIENTE
DE TRABALHO “ AMBIENTE DE RETRABALHO”
18.
REALIZAÇÃO DO TRANSPORTE
19.
x 7.1 PLANEJAMENTO
DA REALIZAÇÃO DO TRANSPORTE “ PLANEJAMENTO DO FRACASSO DO TRANSPORTE
20.
x 7.2 PROCESSOS
RELACIONADOS A CLIENTES “ ISSO NÃO É COMIGO”
21.
x 7.4 AQUISIÇÃO
“ COMPRA DO MAIS BARATO”
22.
x 7.5 PRODUÇÃO
E FORNECIMENTO DE SERVIÇO “ RECOLHE TUDO!!”
23.
x 7.6 CONTROLE
DE DISPOSITIVOS DE MEDIÇÃO E MONITORAMENTO “ DESCONTROLE TOTAL!”
24.
MEDIÇÃO, ANÁLISE E
MELHORIA
25.
x 8.1 GENERALIDADES
(MEDIÇÃO, ANÁLISE E MELHORIA) “ BURRO- CRACIA”
26.
x 8.2 MEDIÇÃO
E MONITORAMENTO “ QUE CHATICE!”
27.
x 8.3 CONTROLE
DE PRODUTO NÃO-CONFORME “ MISTURA COM OS OUTROS!”
28.
x 8.4 ANÁLISE
DE DADOS “ JOGO DE DADOS”
29.
x 8.5 MELHORIAS
“ COMODISMOS”
30.
VIU? NÃO
É TÃO DIFÍCIL...
31.
PRA FALAR A
VERDADE, VÁRIOS DESSES REQUISITOS JÁ SÃO PRATICADOS POR TODOS NÓS...
32.
AFINAL... O NOSSO
TRABALHO TEM QUALIDADE!!
33.
A DIFERENÇA É
QUE, QUANDO TRABALHAMOS DENTRO DE UM SISTEMA DE GESTÃO DA QUALIDADE...
34.
...TODAS AS NOSSAS
AÇÕES PASSAM A FAZER PARTE DE UM ÚNICO SISTEMA!
35.
ISSO FACILITA A
OBTENÇÃO DE MELHORIAS...
36.
...A CONQUISTA DE
RESULTADOS...
37.
...E A SATISFAÇÃO
CADA VEZ MAIOR DE NOSSOS CLIENTES!!
38.
TODOS SÓ TÊM
A GANHAR!!
39.
E QUANDO TODOS
GANHAM, TODOS FICAM DE BOM-HUMOR , NÉ? ENTÃO...
40.
...SORRIA!
41.
ISO 9OO1:2OOO O
CAMINHO DA QUALIDADE, DO SUCESSO E DO BOM-HUMOR!
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