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How to organise a citizens' consultation? Theory, practice… and strategy

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European Public Communication Conference EuroPCom 2019,
8 November 2019.
Brussels: European Committee of the Regions

Published in: Government & Nonprofit
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How to organise a citizens' consultation? Theory, practice… and strategy

  1. 1. How to organise a citizens' consultation? Theory, practice… and strategy Identificació del departament o organisme Ismael Peña-López @ictlogist 08/11/2019
  2. 2. Vision & Mission of Citizen Participation Vision The Administration keeps a constant dialogue with citizens. Mission To transform the Administration by means of citizen participation, and to transform the Administration to enable citizen participation. 2
  3. 3. Theory of change (most abridged) 3 Electoral processes Direct democracy Deliberative processes Transformation of the Administration New actors & new spaces Infrastructures Improve efficacy and efficiency of public policies Understanding the complexity of public decision-making Reduce populism (fascism) Foster a shift towards a technopolitical paradigm of collective action
  4. 4. Value chain 4 Instruments of citizen participation Infrastructures New actors New spaces Knowledge management Transformation of the Administration Diagnosis Implemen- tation EvaluationDesign
  5. 5. A citizens’ consultation in a nutshell 5 Diagnosis Implemen- tation EvaluationDesign Framework Rules, limits Political Commitment Task Force Map of Actors Outputs Outcomes Target Instruments Information Communication
  6. 6. Shifts in meaning (i)  Legitimization of (1) participation (2) at any level/commitment.  Participation means not direct democracy (substitution), but dialogue (complementation). 6
  7. 7. Shifts in meaning (ii)  “Horizontalization” of government-citizen in decision-making.  Sovereignty over (1) agenda setting (2) institutions (3) the system.  ICTs not as substitutes, but as enablers and boosters and to increase efficacy and efficiency. 7
  8. 8. Shifts in norms (i)  Institutions as neutral enablers, as rich nodes, as hubs.  All contributions matter: the power of granularity in participation.  Deep change of culture within the Administration.  (Digital) infrastructures are public, including its governance. 8
  9. 9. Shifts in norms (ii)  Participation is binding and has an impact.  Transparency as a PRE-requisite for policy- making.  Against disenchantment and disaffection: ​ no “listening” but “engaging”. 9
  10. 10. Shifts in power (i)  Small in size, significant in qualitative terms.  Agenda setting is now public/open/participated.  Decrease of the layers of intermediation (openness of the rest).  Total disclosure of the full process and outputs. 10
  11. 11. Shifts in power (ii)  Real devolution of sovereignty:  From institutions to citizens.  From civil organizations to individual citizens.  From media to participants.  An ecosystem of open participatory governments and citizenries 11
  12. 12. Conclusions (i)  Deliberation becomes the new democracy standard.  Openness as the pre-requisite for deliberation.  Accountability and legislative footprint to achieve legitimacy.  Participation for more pluralism and stronger social capital (& GOTO 1) 12
  13. 13. Conclusions (ii)  Lesser role of intermediation and traditional institutions.  Major role of informed deliberation.  Balance between institutions, experts/leaders and individual citizens in a new ecosystem of actors, roles and relationships: networks and communities with liquid and reconfiguring affiliation. 13
  14. 14. Identificació del departament o organisme To cite this document: Peña-López, I. (2019). How to organise a citizens' consultation? Theory, practice… and strategy. European Public Communication Conference EuroPCom 2019, 8 November 2019. Brussels: European Committee of the Regions http://ictlogy.net/presentations/20191108_ismael_pena-lopez_-_citizens_consultations_theory_practice_strategy.pdf To contact the author: ismael.pena@gencat.cat @ictlogist All the information in this document under a Creative Commons license: Attribution – Non Commercial More information please visit http://creativecommons.org/licenses/by-nc/4.0/

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