Success selling skills public program course brohure by i trainingexpert

A workshop specially designed to tremendously increase sales,
acquire customer passion and improve customer delight through unveiling the secrets of Neur0-Linguistics
Programming (NLP)-revolutionary study of our how our Thoughts, Emotions and Language Influence Our
Future Success!

100% HRDF Claimable
*Checkout the latest dates and training venues on
http://www.itrainingexpert.com/

OVERVIEW

“Selling is a skill & therefore you can learn The Only System To Re-Program Your
how to do it if you want to. The most Brain, Eliminate Intimidation & Gain
important part of the sale process is getting Ultimate Confidence In The Face Of Any
your brain set up to attract sales rather Objection … Anytime Or Anyplace
than drive sales away HIGHLY RECOMMENDED
PROGRAM!

Personal selling is about building relationships that creates long-term benefit to the sales personnel and the
organization – not simply completing a transaction. You need an edge –-- a reason that makes you more
attractive to the customer. Those who promote sell and deliver the value of the product, service or solution
that the customers buy, seems to know naturally what ticks (how to influence and persuade), to increase
market share for the company.

Sales and service personnel can be trained to perform the task productively. People who sell themselves more
effectively than others have equipped themselves with the art of selling and has applied a Mindset that
generates positive selling attitudes.

This 2-day program is aimed at sharpening the sales personnel’s skills in prospecting, presenting, selling and
servicing the prospects and customers. Emphasis will be placed on the importance of interpersonal skills
communication, influencing skills to start, maintain good customer services, how to overcome objections and
rejections.

THE ENGLISH EXPERT PUBLISHING AND TRAINING (1225574U)
Corporate Headquarters: No 6-3, Jalan Persiaran Puteri 1, Bandar Puteri, 47100 Puchong, Selangor, Malaysia
Tel: +603-8075 9056 | Fax: +603-8070 4164
Email: info@itrainingexpert.com Website: www.iTrainingExpert.com

WHY ATTEND THIS POWER COURSE

Upon completion of this program, you will be able to:
 Develop an understanding of a practical reframe of Sales Process and Powerful Communications
 Effectively build rapport with your customers
 Add a powerful set of listening and communication tools to assist the selling process and influence
buying process.
 Explore the inner factors that influence the sales and offer products or services successfully.
 Understand your customers wants and needs
 Understand how your prospects process information and their thought preferences
 Understand sales strategy and sales tactics that support your customers buying strategies
 Apply non-verbal communication to influence prospect in selling and negotiations.
 Use effective advanced questioning techniques and discover hidden buying pattern.
 Use of language to gain influence and handle objection
 Closing with a difference

SUITABLE FOR

 Sales And Marketing Managers
 Sales And marketing executives
 Those who want to enhance their selling skills.
 Anyone who want to make sales as a career

PERFORMANCE INTENT (LEARNING OUTCOMES)

Participants will be equipped with tools in personal selling and handling the job with greater confidence and
ease. Application of
 Thinking strategies
 Communication and listening skills
 Pace Sensory Language to Build Rapport
 Resourceful language patterns for success

DURATION

2 full days ; 9.00am – 5.00pm

PRE-REQUISITE

Delegates are encouraged to bring along sales kit, product brochures or slides presentations.

Tel: +603-8075 9056 | Fax: +603-8070 4164

COURSE OUTLINE

Overview
 Context setting
 Having new eyes
 The human belief system
 Perception of selling

Module 1: Mindset
 Brief intro of NLP and how it impacts our entire being (Examples of Top Sales People and Successful
Entrepreneurs) use this techniques to succeed in business and life.
 Mindset of excellence (NLP Presuppositions)
 Thinking Model (Visual, Auditory, Kinesthetic)- discover how different people thinking and accept
‘suggestions’ internally
 In the money game, you are led by your Emotional state

Module 2: Strategies in Building Rapport
 Understand the Power of Rapport and how you can get it instantly within minutes
 Recognise and speak prospect's language
 Read and respond to eye accessing cues.
 Matching, mirroring, pacing & lead

Module 3: Interpersonal Communication
 Communication
 The 4 Communication Quadrants
 Identifying your personal communication style
 Elements in Communication

Module 4: Fundamentals of Sales Personnel
 Sales Skills Ability ( assessment )
 Qualities of Successful Sales Presentation – it’s not your product, it’s not you. It’s your client and what
they want to see, hear and feel…
 First Impressions

Module 5: Selling Presentation Model
1. POSA Frameworks
2. The NLP 5 Selling Process
3. The Selling Steps
4. Plan Your Strategy and Your Activity
5. Language Pattern that hypnotise and deliver the ‘Right Suggestions’
6.Your embedded commands of ‘Buy Now’

Tel: +603-8075 9056 | Fax: +603-8070 4164

Module 6: Probe and Question with Precision
 Identify The Client’s Needs, Wants and Preferences
 Discovering the answers in the questions
 Questions that clarify client actual meanings
 Active Listening Skills

Module 7: Attending Concerns
 Out Frame and Reframe
 The Answer Is In The Questions
 The Emotional Factor
 Conversational Change Techniques

Module 8: Closing The Sales
 Identify The Buying Strategy
 Understand Client’s Hot Buttons
 Identify The Buying Signal
 Effective Closing

METHODOLOGY

In this Experiential program, we adopt a coaching and facilitative approach through interactive workshops,
self-assessments, group activities and simulations.

It is very important to engage the participants in reviewing their own outcome and so the activities are
designed to illustrate key issues that the participants are facing in Selling.

The entire programme is a highly interactive. This will ensure the entire group has ample opportunity to learn
and absorb the lessons with lots of activities and reviews to encourage application and integration of the
appropriate values.

 Group Discussions, Dynamic
 Highly Engaging
 Experiential & Action Learning.
 NLP Coaching Strategies
 Interactive Presentations.
 Powerful & Engaging Simulations or Processes

Debriefing –participants discuss what occurred for them during the simulations or processes

Tel: +603-8075 9056 | Fax: +603-8070 4164

COURSE LEADER

VINCENT TAY Certified Professional Trainer & Executive Coach

With a passion to enrich the lives of others, Vince ( as he is better known as ),
decided to become a trainer and coach after discovering the power of
experiential training more than 26 years ago. Since then, he has helped his clients
to find their own merits and enrich their personal lives as well as those around
them. Constantly seeking to show others how to be more self-aware and get more
out of life, he has made training and coaching his life ambition.

Applying his knowledge and experience from a variety of industries including construction(as CEO), project
management, general trading, shares and options trading, unit trusts and real estate, Vince is able to connect
with individuals from all walks of life.

In his desire to develop his training skills, he had undertaken a variety of programs including Born To Be Free
by IHK (Institute of Hard Knocks), Leadership Program (AsiaWorks Training), Memory Techniques, Born Rich
(Robert Proctor), Metaphysics, Master Class Train The Trainer (Result Asia), Hypnosis & NLP Practitioner and
MIM Certified Professional Trainer, approved by the Human Resources Development Fund (HRDF).

Vince is very active in Toastmasters (a public speaking club ) and won the humorous contest twice
consecutively at club level. His creativity coupled with his sense of humour, versatility and passion to make a
difference in the lives of others have compelled him to become a Trainer and Coach and work towards building
a world where people live to contribute their best.

People benefited from his programs are from organizations like :- TNT, OSK Investment bank, CIMB Tech
banking, Kenanga Investment Banking Bhd , Philips Lumileds, Dell, Maybank Investment Banking, GTC
Associates, Alcatel-Lucent Malaysia S/B , Intel , BH Insurance, ASPAC, Suruhanjaya Syarikat Malaysia
(Companies Commission of malaysia,), UMW heavy equipments, OSC courier MNP properties S/B , F&N Dairies
(Premier Milk), Asea Brown Broveri (ABB), DHL Exel Supply Chain, Allianz Insurance, Diagraph Corporation and
Kuwait Finance House (just to name a few)

He strongly believes that training should be practical which is then followed-up with coaching to make the
training sessions more effective. Today, being a trainer and coach allows him to share a different perspective
of the world with others and to connect with them at a very personal level

Tel: +603-8075 9056 | Fax: +603-8070 4164

FEEDBACK FROM PAST PARTICIPANTS

“He has a good knowledge and experience in sales. Helps me to plan how to create another breakthrough in
sales after being the top achiever in Indonesia.” Eka Winarto - PT Bank Negara Indonesia, (PERSERO)

“We should have a tough mind. The skills of analyzing and planning. The trainer was great and professional”
–Walid Baccar, Regional Sales Manager, Shaker Group- Saudi

“I learned how to solve problems more effectively.” – Mohydine Ramadan, Sales Manager, Shaker Group.

“I learned to look at things from different perspectives” – Tarek Koujou, Sales Manager, Shaker Group - #1 LG
distributor in KSA

“Teamwork is very important. The training was great.” –Marwan Bushnak, Head of Sales Manager-Eastern
Region, Shaker Group, Saudi.

“Mr. Vince is so knowledgeable person and a great trainer.” – Roslan Bin Piei, Sales & Marketing, Kelab
Rahman Putra Malaysia.

“Analyze customer and use correct strategy. Mr. Vince always try to share his knowledge to help us.”- Chin
Pui Yee – Bluestone Health

RESOURCES & BONUSSES JUST FOR YOU

You will get these bonuses & resources absolutely *FREE* when you sign-up today.
Resource #1: A page comprehensive Training Manual, beautifully & creatively designed including
Extra Learning Materials

Resource #2: Certificate of Accomplishment

Resource #3: Ready To Use Checklists, Action Plans, Worksheets for Easy Reference

*Free* Bonus #1: Attractive Document Bag (Non-Woven)

*Free* Bonus #2: Sales Kit That every Sales Person Must Have (Pocket Size Post It Note with Holder)

Tel: +603-8075 9056 | Fax: +603-8070 4164

INVESTMENT

INDIVIDUAL PRICE: RM 2990.00
EARLY BIRD PRICE: RM 1990.00 per delegate
Group Registration: RM 1890.00 per delegate for a minimum of 3 participants register together.
(Fee inclusive of Buffet Lunch, Refreshment, Training Materials, Bonuses and Free Resources as promised,
Certificate of Achievement)

REGISTRATION

Download Registration from www.iTrainingExpert.com /Registration
Registration Online: www.iTrainingExpert.com /Registration
This Training Programme is SBL Claimable *Subject to PSMB conditions.

We Are An Approved Training Provider (Serial No: 2059) Under SBL Scheme With Pembangunan
Sumber Manusia Berhad (PSMB/HRDF)

 All registrations MUST be accompanied with PAYMENT 14 days after the issuance of invoice to
the event.
 Completed registration form with CHEQUES should be made in favor of "THE ENGLISH EXPERT
PUBLISHING AND TRAINING" and bank in to Maybank Account No: 5128 5700 6541. Email or fax
the pay-in slip to us at info@itrainingexpert.com or fax: +603- 8070 4164.

Tel: +603-8075 9056 | Fax: +603-8070 4164

REGISTRATION FORM
TRAINING REGISTRATION FORM (PUBLIC PROGRAM)
Upon submission of this registration form, you undertake the Registration Policies and have read
and understood the terms and regulations.
Registration date: ________________________________________________________
Training Programme Title: _________________________________________________
Training Programme Date: _________________________________________________
Fee per pax (RM): ___________________________Total (RM) ____________________
Meal preference: Vegetarian Normal

No Participants Name Designation Contact No Email
(Handphone)
1
2
3
4
Company Name: _________________________________________________________
Address: ________________________________________________________________
________________________________________________________________________
Telephone : _________________ Fax : _____________________
E-mail : ____________________________________________

Contact Person
Name : ________________________________ Designation : _____________________
Telephone : _________________________ Fax : ____________________________
Mobile:_____________________ Email: _____________________________________

________________________________
Authorised Signature Company Stamp

Terms and Condition:
1. Quotation and Invoice will be issued for your payment. Please make cheque payable to: THE
ENGLISH EXPERT PUBLISHING AND TRAINING. Bank into Maybank Account 5128 5700 6541. Email
or fax the payment slip back to us for confirmation.
2. We reserve the right to change the date or venue, and to cancel the training program should
circumstances beyond our control arise. We shall inform participants of the changes.
3. The course offered is SBL claimable under HRDF.
4. By submitting the registration form, you have fully read and understand the policy stated.
PLEASE FAX THIS FORM TO +603-8070 4164 or email to info@itrainingexpert.com
For enquiry, please contact us at +603 8075 9056
Download softcopy from www.iTrainingExpert.com/Registration

Tel: +603-8075 9056 | Fax: +603-8070 4164

CANCELLATION OF REGISTRATION POLICY

Should you wish to cancel your registration, a request should be sent to info@itrainingexpert.com stating your
name, organization, contact details (postal and email address, telephone and fax numbers), and your
registration reference number.
 All cancellations will incur a 10 per cent administration fee
 Cancellations made less than seven working days before the training event will not be eligible for a
refund.
 For cancellation in writing (letter/email) in more than 14 days prior to the training we will prepare a full
refund.
 If you cannot attend an event, you can nominate a substitute at any time without payment of an
administration fee.

PROGRAM POLICY
Please note that consultant and topics are confirmed at the time of publishing. However, should circumstances
beyond the control of the organizer may occur, we reserve the right to alter or modify the advertised speakers/
topics/ dates if necessary.

PAYMENT DETAILS
Payment is required within 14 days upon receipt of the invoice. Confirmation letter will be issued to participants
once payments have been received. All payments must be banked into the organiser’s bank account and email or
fax payment slip as proof of payment.
For late payment, we will start charging a 10% interest for payment not received 7 days after the completion of
the program.

ORGANIZER’S RIGHT TO CANCEL OR RESCHEDULE
We reserve the right to cancel or reschedule any program or course. In the event that, the organizer cancels a
program or course, a full refund of the amount paid for the program or course will be issued or applied as a
credit toward a rescheduled program or course.

We cannot and do not assume responsibility for any other costs (i.e. non-refundable airline tickets or hotel
reservations) or damages (including consequential, exemplary, incidental, or tort damages) or for any lost profits
resulting from the rescheduling or cancelling a program or course.

Email to info@itrainingexpert.com with any questions or concerns.

Tel: +603-8075 9056 | Fax: +603-8070 4164

Success selling skills public program course brohure by i trainingexpert

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