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©2010 MasterCard.
Proprietary and Confidential
Which Came First: The
Learning or Talent
Management?
Ron Garrow, MasterCard Worldwide
©2010 MasterCard.
Proprietary and Confidential
• Who started career in:
o Training?
o Talent Management?
o Recruiting?
o HR Generalist?
• Who has a pure learning/training role?
• Who has a pure talent management role?
Opening Questions
©2010 MasterCard.
Proprietary and Confidential
Skills Required?
• What skills are required to transition to Chief Talent Officer?
• How are you making this transition?
Competing to Win – Leadership Behaviors
• Empower and coach
others to make decisions,
while simplifying
processes and delegating
approvals wherever
possible
• Accepts clear
responsibility and
accountability for results
• Promote constructive
dialogue and debate
• Use & share data to
objectively assess risk
• Treat failures as learning
opportunities
• Energizes others
to compete to win
• Serve as a catalyst for
culture change
• Proactively address
challenges and make quick
decisions based on best
available information
Thoughtful
Risk Taking
Sense of
Urgency
Empowerment
& Accountability
©2010 MasterCard.
Proprietary and Confidential
Talent Review and Succession Planning Criteria
Executive CredibilityLeadership
Strategic Thinking Integrated Business Execution Global Business Acumen
  Acting with Honor and
Character
  Getting Work Done Through
Others
  Inspiring Others
  Developing Others
  Comfort with Ambiguity
  Demonstrating Personal
Flexibility
  Being Open and Receptive
  Resiliency
  Understanding the Business
  Focusing on the Bottom Line
  Managing Work Processes
  Getting Organized
  Keeping on Point
  External Competitive Focus
  Creating the New and Different
  Making Complex Decisions
  Dealing with Trouble
  Global Business Knowledge
  Cross Cultural Resourcefulness
  Cross Cultural Sensitivity
  Managing Diverse Relationships
  Relating Skills
  Communicating Effectively
  Being Organizationally Savvy
  Comfort Around Higher
Management
  External Credibility with Key
Stakeholders
©2010 MasterCard.
Proprietary and Confidential
Reinforcing the Culture with L&D Options

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Which Came First: The Learning or the Talent Management?

  • 1. ©2010 MasterCard. Proprietary and Confidential Which Came First: The Learning or Talent Management? Ron Garrow, MasterCard Worldwide
  • 2. ©2010 MasterCard. Proprietary and Confidential • Who started career in: o Training? o Talent Management? o Recruiting? o HR Generalist? • Who has a pure learning/training role? • Who has a pure talent management role? Opening Questions
  • 3. ©2010 MasterCard. Proprietary and Confidential Skills Required? • What skills are required to transition to Chief Talent Officer? • How are you making this transition?
  • 4. Competing to Win – Leadership Behaviors • Empower and coach others to make decisions, while simplifying processes and delegating approvals wherever possible • Accepts clear responsibility and accountability for results • Promote constructive dialogue and debate • Use & share data to objectively assess risk • Treat failures as learning opportunities • Energizes others to compete to win • Serve as a catalyst for culture change • Proactively address challenges and make quick decisions based on best available information Thoughtful Risk Taking Sense of Urgency Empowerment & Accountability
  • 5. ©2010 MasterCard. Proprietary and Confidential Talent Review and Succession Planning Criteria Executive CredibilityLeadership Strategic Thinking Integrated Business Execution Global Business Acumen   Acting with Honor and Character   Getting Work Done Through Others   Inspiring Others   Developing Others   Comfort with Ambiguity   Demonstrating Personal Flexibility   Being Open and Receptive   Resiliency   Understanding the Business   Focusing on the Bottom Line   Managing Work Processes   Getting Organized   Keeping on Point   External Competitive Focus   Creating the New and Different   Making Complex Decisions   Dealing with Trouble   Global Business Knowledge   Cross Cultural Resourcefulness   Cross Cultural Sensitivity   Managing Diverse Relationships   Relating Skills   Communicating Effectively   Being Organizationally Savvy   Comfort Around Higher Management   External Credibility with Key Stakeholders
  • 6. ©2010 MasterCard. Proprietary and Confidential Reinforcing the Culture with L&D Options