Facilities management3

1. Facility Management

2. Education and knowledge in the context
of term Facility Management

3. ...What actually is...“Facility management“...

4. Facility Management definitions
- „Facility management is the practice of coordinating the physical workplace with the people
and the work of the organization. It integrates the principles of business administration,
architecture, and the behavioral and engineering sciences. “
(IFMA 1983)
- „Facility management is a profession that encompasses multiple disciplines to ensure
functionality of the built environment by integrating people, place, process and technology.“
(IFMA 1983)
- „Facilities management involves the management, operation and maintenance of buildings,
precincts and community infrastructure.“
(FMA Australia )
- „Facilities management involves the management, operation and maintenance of buildings,
precincts and community infrastructure.“
(BIFM British Institute of Facilities Management )
...What actually is...“Facility management“...

5. Facility Management definitions
- „ Facilities Management is an enabler of sustainable enterprise performance through the
whole life management of productive workplaces and effective business support services.“
(South African Facilities Management Association )
- „ integration of processes within an organisation to maintain and develop the agreed
services which support and improve the effectiveness of its primary activities.“
(EN 15221-1)
- „ Facilities Management is a process by which an organisation delivers and sustains
agreed support levels within a quality environment to provide full values in use to meet
strategic objectives.“
(Strathclyde Centre for Facilities Management)
- „ Facilities Management (FM) involves the total management of all services that support the
core business of an organisation. It deals with those areas that the managers of the
organisation consider to support their fundamental activities. FM focuses on the interaction
between the core business, the support functions, and the facilities throughout all sections
of industry, commerce, and services.“
(RICS Royal Institution of Chartered Surveyors)
...What actually is...“Facility management“...

6. Real Property Management
Corporate Real Estate
Property Management
Facilities Management
Capital Asset Management
Real Estate Management
Asset Management
...What actually is...“Facility management“...

7. ...What actually is...“Facility management“...
The perception of Facility Management has changed significantly in the past
years to Business Process Mnagement approach

8. European standard EN 15221
EN 15221-1:2006 Facility Management - Part 1: Terms and definitions
EN 15221-2:2006 Facility Management - Part 2: Guidance on how to prepare Facility
Management agreements
EN 15221-3:2011 Facility Management - Part 3: Guidance on quality in Facility Management
EN 15221-4:2011 Facility Management - Part 4: Taxonomy, Classification and Structures in
Facility Management
EN 15221-5:2011 Facility Management - Part 5: Guidance on Facility Management processes
EN 15221-6:2011 Facility Management - Part 6: Area and Space Measurement in Facility
Management
EN 15221-6:2011 Facility Management - Part 7: Guidelines for Performance Benchmarking

9. Definition of facility management according
European standard EN 15221
„ integration of processes within an organisation to maintain
and develop the agreed services which support and improve
the effectiveness of its primary activities.“

10. “To think is easy. To act is hard. But the hardest
thing in the world is to act in accordance with
your thinking.”