5. NON VERBAL COMMUNICATION
NON VERBAL COMMUNICATION IS THE PROCESS OF
COMMUNICATION THROUGH SENDING AND RECEIVING
WORDLESS CUES BETWEEN PEOPLE.
IT IS ESTIMATED THAT 65% PEOPLE IN THE WORLD
COMMUNICATE THROUGH NON VERBAL COMMUNICATION.
6. NON VERBAL COMMUNICATION INCLUDES
BODY LANGUAGE
GESTURES
EYE CONTACT
TOUCH
FACIAL EXPRESSION
CLOTHING
7. BODY LANGUAGE
THE WAY A PERSON SITS; STANDS; MOVES ARMS, HANDS, AND FEET;
OTHER SUBTLE MOVEMENTS.
BODY LANGUAGE CONTAINS GESTURES, POSTURES, FACIAL
EXPRESSIONS, AND EYE CONTACT.
8. GESTURES
ESPECIALLY HAND GESTURES ARE RICH CONVEYORS OF COMMUNICATION. THEY PUNCTUATE
THE SPOKEN WORD AND ADD MEANING. LESS CONSCIOUS GESTURES SUCH AS SCRATCHING
YOUR NOSE, STROKING YOUR HAIR, TUGGING ON YOUR CLOTHES.
IN THE UNITED STATES , THE THUMBS UP GESTURE MEANS �GOOD GOING!� BUT IN
BANGLADESH , IT IS A TAUNT; IN OTHER ISLAMIC COUNTRIES, IT IS AN OBSCENITY.
9. EYE CONTACT
PEOPLE OFTEN ATTRIBUTE TRUSTWORTHINESS TO PEOPLE WHO SPEAK WHILE
MAINTAINING GOOD EYE CONTACT AND VICE VERSA. EYE CONTACT IS ALSO USED
TO CONVEY INTEREST AND EMOTIONS, AND TO PROMOTE RAPPORT WITH THE
RECEIVER OF THE MESSAGE. IT IS ALSO USED TO FEIGN INTEREST, MISLEAD, AND
FAKE INTEREST.
EXAMPLE:
IN INDIA EYE CONTACT WITH THE SENIORS IS CONSIDERED VERY RUDE. AVOIDING
EYE CONTACT WITH THE SENIORS IS CONSIDERED AS A SIGN OF RESPECT. BUT IN
AMERICAN CULTURE, EYE CONTACT IS VERY VERY IMPORTANT. AVOIDANCE OF
EYE CONTACT IS VIEWED WITH SUSPICION.
10. TOUCH
TOUCH IS A POWERFUL METHOD OF NONVERBAL COMMUNICATION. A HUG, A
PERSON REACHING OUT TO TOUCH YOUR HAND IN SYMPATHY COMMUNICATE
WITH OR WITHOUT ACCOMPANYING.
FOR EXAMPLE, AMERICAN CULTURE IS CLASSIFIED AS LOW CONTACT BECAUSE
THERE'S LESS TOUCHING THAN IN ARABIAN CULTURES WHICH ARE RECOGNISED
AS HIGH CONTACT CULTURES.
IN OTHER WORLD, THERE ARE DIFFERENT CULTURAL RULES OF TOUCHING IN THE
WORLD.
11. FACIAL EXPRESSION
ALL CULTURES SEEM TO EXPRESS WITH THE SAME BASIC FACIAL EXPRESSIONS THE
BASIC EMOTIONS OF ANGER, GRIEF, HAPPINESS AND FEAR. BUT THE
ACCEPTABILITY OF SUCH EXPRESSION VARIES FROM CULTURE TO CULTURE. MANY
ASIAN CULTURES DON'T EASILY EXPRESS ANGER OR GRIEF ON THEIR FACES, WHILE
LATIN AND ARABIC CULTURES PERMIT OPEN EXPRESSIONS OF GRIEF
12. CLOTHING
TYPES OF CLOTHING AND YOUR APPEARANCE SEND POWERFUL NONVERBAL
MESSAGES. SOME OF THE MESSAGES ARE INTENTIONAL AS WHEN THE EMPLOYEE
WEARS A SHIRT WITH HER FAVOURITE ATHLETIC TEAM EMBLAZONED ON THE
BACK OR THE EMPLOYEE THAT WEARS A CONSERVATIVE, BUSINESS-LIKE SUIT
EVERY DAY .OTHER MESSAGES MAY BE UNINTENTIONAL.
13. THANK YOU FOR LISTENING US.
YOUR’S QUESTIONS,SUGGESTIONS AND CRITICISM ARE
WELCOMED!!!!!!!!!!!!!!!
