A reliable managed IT support provider should be able to tailor their services to meet the specific needs of your business and provide proactive maintenance and support to minimize downtime and maximize productivity, Help desk support for end-users Network monitoring and management Security management (firewalls, antivirus, spam protection, etc.) Data backup and disaster recovery planning Cloud computing services (hosted email, file sharing, etc.) Server management and maintenance Desktop and laptop support and maintenance Mobile device management (smartphones, tablets, etc.) Software installation and upgrades IT consulting and strategic planning Vendor management and procurement IT project management and implementation Virtual CIO services Employee training and education on IT best practices Compliance management and reporting (HIPAA, PCI DSS, etc.)