Runner-up project idea and pitch at The World Bank Malawi Data Literacy Bootcamp, Lilongwe, June 2013. By Herman Fung, John Mark Esplana, Zoe Dibb, Susan Mkangama, Blessings Lungu, Tumaini Malenga, Victor Banda, Misho Chibwe, Kelvin Zita, Rose Chisowa. @Fung14 https://twitter.com/FUNG14

1. Project: Umoyo Scale
14 June 2013
Malawi Data Bootcamp, Lilongwe

2. • How do Malawian citizens know if a
healthcare facility is good or not?
– Myths and stigma associated with clinics and
hospitals
– Hold government to account for the quality of free
essential healthcare package
Informed choice
The Problem

3. • A TripAdvisor-like review system to collect and
display crowd-sourced information on all health
facilities in Malawi, via:-
– * Website
– * SMS
– * Press joint-venture e.g. Free newspapers by MANA
(Malawi News Agency), brochures - like Thomson Reuters
– Mobile application
– Crowd-mapping / Data-mining from social networks like
Twitter
– Electronic health records: Services, beds available, average
waiting time, procedure success rates
The Solution

5. SMS Walkthrough
• Collecting data:-
– Each health facility has a unique code
– Client texts code and rating for service (out of 5) to short code
number (toll free; paid for by provider)
– Phone number of sender is automatically stored in system (e.g.
Telerivet)
– Follow up survey questions can be sent to sample of clients to
probe further
• Using data:-
– Data can be viewed in real-time through online web console by
MoH/NGOs or clients with internet access to see where health
facilities are rated poorly
– Clients can text enquiry number with location to receive simple list
of ratings for nearby health facilities

6. Data... BIG and small
• Crowd-sourced inputs - WISDOM OF THE CROWD
• DHIS2 (Ministry of Health’s health mgt info system)
• Measure DHS (Demographic and Health Surveys)
• NEDOCS
• Fusion Tables > MASDAP

7. Data... Mapped

8. What’s Out There?
• Kakav Je Doktor (What's The Doctor Like), Serbia
– Service quality and corruption
• University Hospital of South Manchester, UK
– Publicise “mortality ratings” for each of their heart and lung
surgeons online along with patient feedback on the performance of
individuals
• HealthyCity.org, California, USA
– “Information + action for social change”

9. Utility and Impact!
• Ministry of Health accesses data to show which facilities are
performing well - A Top 10 List - and link to funding
• NGOs can monitor & evaluate how their work is having an
impact at the user-level
• Health facilities get a rating on their services and link to
incentives
(e.g. performance related bonuses / certification for the health
facility / awards for health professionals etc.)
• Malawian citizens can have a voice and bring action!

10. Questions?
Team:-
Herman Fung @FUNG14
John Mark Esplana @JMesplana
Zoe Dibb @zoedibb
Susan Mkangama
Blessings Lungu
Tumaini Malenga
Victor Banda
Misho Chibwe
Kelvin Zita
Rose Chisowa