1. Benefits & Impacts
1. Retain Customer and Grow The
Business
2. Build Good Business Reputation
and Enhance Public Image
3. Achieving Increased Level of
Operational Efficiencies

2. TRIZ Process
Problem
Statement
Root Cause
Identification
Specific
Problem
Contradiction
Contradiction
Matrix
Specific
solution

3. Root Cause Identification

4. Contradiction 1
Altshuller’s 39 Parameters
Improving parameter:
Speed is increased. #9 Speed
Worsening parameter:
Security matter and loss of banking relationship cause of having
electronic type of banking service.
#31 Object-generated harmful factors

5. Contradiction 2
Altshuller’s 39 Parameters
Improving parameter:
Increase in ease of operation
#33 Ease Of Operation
Worsening parameter:
Decrease in adaptability and versatility #35 Adaptability or Versatility

6. Inventive Principle 1
Contradiction Matrix Inventive Principles
#31: Object-generated harmful factors (Worsening)
X
#9: Speed (Improving)
#2 Taking Out/Extraction
#24 Intermediary
#35 Parameter Changes
#21 Skipping /Hurrying

7. Inventive Principle 2
Contradiction Matrix Inventive Principles
#35 Adaptability or Versatility (Worsening)
X
#33: Ease Of Operation (Improving)
#15 Dynamization
#34 Discarding and Recovering
#1 Segmentation