http://www.hcltech.com/business-services/overview ~ for more Business Process Operations

4. HCL creates ‘shared services’ across 7
locations for a global Pharma client, to bring
about process standardization and
transformation
BACKGROUND
 A global pharmaceutical giant turned to HCL as it was discontented with its
disintegrated finance & accounting processes with varied applications and
procedures spread across several European countries. It required a unified process
without compromising the native language necessity and diverse VAT/legal
procedures
 HCL brought about complete process transformation by drawing from its integrated
global delivery capability to offer an integrated delivery model. HCL also de-scaled
the language skill requirement and developed a language translator tool for easy
business language translation to be used by specific domain analysts
CHALLENGES / OBJECTIVES
SNAPSHOT
 Disintegrated multi-lingual finance & accounting processes spread across
European operations with different applications and procedures  Horizontal: Business Services
 Invoice processing in native languages  Industry served: Pharmaceutical
 Complex and diverse VAT procedures for various European countries  Service Areas: Finance & Accounting
 Compliance to SOX procedures and audit Outsourcing
 Deep need for process standardization and consolidation  Tools & Technologies: Client in-house
Document Management Tool, Business
Process Management Tool and Popular
ERP

5. THE SOLUTION CUSTOMER TESTIMONIALS
 Provided support to create a client shared business service center with “It's great working with you. Please extend a big
process harmonization and standardization across 7 geographic locations thank you to all HCL employees providing services
 De-skilled process and language requirements; successfully implemented to the project. It's a great achievement and we are
the client’s in-house tools, and deployed language specific domain analysts looking forward to working with you to make the
project a great success story. ”
 Developed a language translator tool for easy business language translation – Director
 Enabled process transformation - from manual to workflow based
automation “It’s a great professional and human opportunity to
 Developed 2 Lean/Six Sigma Green Belt Projects and ‘Partnership Projects’ work with HCL! Thank you for all your support.”
- Italy Process Steward
for legal entity integration, exception management, process improvement,
and tool implementation for new entities ”We had a Regional SOX Audit for invoices with
 Seamless transition of domain specific processes by drawing from our global sample taking for every country (except NL) and we
delivery capability to offer our client an integrated (nearshore-offshore) had no finding - 100% clean. So congratulations to
delivery model the local and offshore teams! Well done! ”
- EMEA PtP Lead
RESULTS / BENEFITS
 Seamless and successful transition of P2P invoice processing across 7 European locations
 100% SOX audit compliance
 Multilingual service delivery supporting German, Spanish, Italian and French languages, apart from English
 Exemplified Quality Standards delivering 99.9% accuracy in processing, thus exceeding service levels
 20% productivity efficiency passed on after the first year of operations
 Robust governance framework ensuring a risk mitigated approach
 Excellent C-SAT ratings - 7/7 for overall satisfaction and other parameters
 HCL has emerged as a trusted, strategic partner

6. Hello, I’m from HCL! We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to
build superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 88,000 of us bright sparks are busy
developing solutions for 500 customers in 31 countries across the world.
How can I help you?
www.hcltech.com