FORDHAM GRADUATE SCHOOL OF SOCIAL SERVICE
GENERALIST SOCIAL WORK PRACTICE
WITH INDIVIDUALS, FAMILIES AND GROUPS I
SWGS 6321 - Fall 2012 (M.Forgey)
The Beginning Phase – Tasks and SkillsBasic Beginning “Boundary Clarifying” Tasks
· Introduction of self
· Seeking introductions
· Explaining your purpose and role · Clarifying the client’s role
· Seeking feedback from client about their expectations of your role/their role
· Reviewing ground rules, ethical and policy considerations
Basic Exploring Tasks
· Beginning exploration of Person, Issue and Situation (Past, Present, Future)
(Agency information about person, issue, situation and client’s
information
may differ)
Beginning Contracting (who will do what)
· Identify client and worker tasks
· Clarify agency boundaries
· Identify client strengths for use in tasks
Beginning Phase – Some Basic Interviewing Skills
· Use of open vs. closed ended questions (open ended necessary for “non-knowing stance” and “client as expert”)
· Probing
· Seeking clarification
· Seeking concreteness
· Reflecting content (paraphrasing, summarizing)
·
Simple Reflections
·
Amplified Reflections
·
Double Sided Reflections
· Reflecting feeling (empathic communication)
· Reflecting complex communication (e.g. you feel this way because..)
· Going beyond what is said
· Partializing the problem
· Seeking feedback
· Responding authentically (I statements)
· Giving positive feedback
· Reframing
· Pointing out strengths – getting details
· Focusing
· Use of containment (not interrupting)
· Following the client’s content
· Use of client’s own language
· Communicating at the client’s level of understanding
· Summarizing
· Dealing with the door knob syndrome
· Asking Evocative Open Ended Questions to Elicit Motivational Statements
Open ended Questions about Pros and Cons
Open ended Questions about Extremes (worst or best that could
happen)
Open ended Questions about Looking Back
Open ended Question about Looking Forward
· Specific Strategic Strategies to Handle Resistance
Shifting Focus
Reframing
Reflection with a Twist
Emphasizing Personal Control
Taking the Negative Side of the Argument
PROCESS RECORDING
Submitted by: _________________________ Date: ___________________________
Case Name: _________________________ Location of Interview: ___________________________Date of Interview: ________________
Contact #: __________ Present: _______________________________________________________
Purpose of Contact and Goal of Session: ________________________________________________________________________________
___________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________
Basic Client Description: ________________ ...
Z Score,T Score, Percential Rank and Box Plot Graph
FORDHAM GRADUATE SCHOOL OF SOCIAL SERVICEGENERALIST SOCIAL WORK .docx
1. FORDHAM GRADUATE SCHOOL OF SOCIAL SERVICE
GENERALIST SOCIAL WORK PRACTICE
WITH INDIVIDUALS, FAMILIES AND GROUPS I
SWGS 6321 - Fall 2012 (M.Forgey)
The Beginning Phase – Tasks and SkillsBasic Beginning
“Boundary Clarifying” Tasks
· Introduction of self
· Seeking introductions
· Explaining your purpose and role · Clarifying the client’s role
· Seeking feedback from client about their expectations of your
role/their role
· Reviewing ground rules, ethical and policy considerations
Basic Exploring Tasks
· Beginning exploration of Person, Issue and Situation (Past,
Present, Future)
(Agency information about person, issue, situation and client’s
information
may differ)
Beginning Contracting (who will do what)
· Identify client and worker tasks
· Clarify agency boundaries
· Identify client strengths for use in tasks
2. Beginning Phase – Some Basic Interviewing Skills
· Use of open vs. closed ended questions (open ended necessary
for “non-knowing stance” and “client as expert”)
· Probing
· Seeking clarification
· Seeking concreteness
· Reflecting content (paraphrasing, summarizing)
·
Simple Reflections
·
Amplified Reflections
·
Double Sided Reflections
· Reflecting feeling (empathic communication)
· Reflecting complex communication (e.g. you feel this way
because..)
· Going beyond what is said
· Partializing the problem
· Seeking feedback
· Responding authentically (I statements)
· Giving positive feedback
· Reframing
· Pointing out strengths – getting details
· Focusing
3. · Use of containment (not interrupting)
· Following the client’s content
· Use of client’s own language
· Communicating at the client’s level of understanding
· Summarizing
· Dealing with the door knob syndrome
· Asking Evocative Open Ended Questions to Elicit
Motivational Statements
Open ended Questions about Pros and Cons
Open ended Questions about Extremes (worst or best that could
happen)
Open ended Questions about Looking Back
Open ended Question about Looking Forward
4. · Specific Strategic Strategies to Handle Resistance
Shifting Focus
Reframing
Reflection with a Twist
Emphasizing Personal Control
Taking the Negative Side of the Argument
PROCESS RECORDING
Submitted by: _________________________
Date: ___________________________
Case Name: _________________________ Location of
Interview: ___________________________Date of Interview:
________________
Contact #: __________ Present:
_____________________________________________________
__
Purpose of Contact and Goal of Session:
_____________________________________________________
___________________________
7. Interview Assessment: (Reflect on the interview as a whole.
Was there a clear beginning, middle and end? How effective
were you in
achieving the stated purpose?)
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Briefly present your impressions of the client situation: (In this
section, provide a brief summary of your analytical thinking
about the entire
interview. Were the goals met?)
_____________________________________________________
_____________________________
_____________________________________________________
_____________________________________________________
9. __
Identify questions for the conference with your field instructor:
( What specific questions do you have for your field instructor,
e.g., about
how to keep the focus clear, what to do when a client displays
anger, sadness, resistance, etc., what to do with silences.)
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