By: Madhusudhan Goud Vemula,
Department of Management Studies,
G.Pullaiah College of Engineering &Technology,
Selection process involves a series of steps which help in
evaluating the candidates.
Job Analysis, Job Specifications, along with man power
planning forms the basic requirements for Selection process.
Eg: An Organization stresses “Team Work” as an important
feature of its organizational culture.
The organization should therefore conduct test on candidates,
who have ability to work in teams.
An exceptionally brilliant candidate with poor team
management & Interpersonal skills , would not be the useful
to such an organization.
He/she may not add value to the organization.
“The process of choosing the most suitable candidate
for a job from among the available applicants is
It is the process of ascertaining the qualifications,
experience ,skill, knowledge, etc, of an applicant with the
purpose of determining his/her suitability for a job.
Selection process depends on a
Organization’s strategy & objectives, the
tasks &responsibilities of the job & the
qualifications, experience & characteristics
required in an individual to perform these
tasks and responsibilities successfully.
What are the Organization’s
Goals & Objectives?
What are the tasks &
responsibilities of the worker that
contributes to these goals?
What are the qualifications &
experience required in an
employee to perform these
What are the competencies required to
what level, for successful performance?
What should be the criteria for selecting the
right candidate , base on specifications &
competencies required for the job?
Initial screening interview
Analyze the application blank
Conducting Tests & Evaluating
Core and departmental interviews
Resume/ CV’s Review
Offer to the
A resume is a
of your education,
and is used to apply
A curriculum vitae (CV)
provides a summary of
one’s experience and
Typically longer than
(at least two
Resume (or) Curriculum Vitae can be either in a company
specified format, or in the format submitted by individual
Generally evaluated by HR executives (or) junior
executives of line department.
Includes basic educational qualifications and experience
of the candidate.
Some times takes place before accepting the applications.
Definition: A screening interview is a type of job interview
that is conducted to determine if the applicant has the
qualifications needed to do the job for which the company
A screening interview is typically the first interview in
the hiring process screening interview can be conducted
over the phone or in-person.
In both cases, the results of the screening
interview will determine if the candidate
moves to the next round of the
Eg: Telephonic Round
1. Personal Information:
Name of the candidate
Date of birth
Details of his/her family
Annual Income of the Family
Status & Family
List of schools
Institutions attended by the job applicant
Period of study
Various courses taken & subjects studied
Percentage of marks scored
Class (or) grade secured by him/ her.
List of previous employers,
The period of employment each, tasks, activities and
responsibilities of the applicant and salaries drawn.
In some cases , reasons for leaving the organizations is also
In some cases , it also helps the organization to study the
applicant’s working habits & Competencies in relation to
Salary last drawn in his/her last job.
Why the companies look over the issue is
1. Some offer low package with high benefits
2. Some offer high package with low benefits.
Strengths & Weakness
His/her professional goals-both long term & short
Hobbies & Interest areas.
Names & Addresses of the individuals who can
contacted for reference check of the applicant.
Why the companies look for reference check
To find the credibility of the applicant & getting the
information on past record.
Tests are generally conducted to analyze the skill levels
of the candidates.
Intelligence defined as “reasoning,
Judgment, memory,& the power of
verbal comprehension, numbers,
Memory and space)
IQ usually measures logical
reasoning, analytical reasoning,
And General Knowledge.
Measures individual‘s ability to learn a given job, when
given adequate training.
Here they do not test the knowledge of the individual,
But they test his/her ability to learn.
Eg: Mechanical, clerical, linguistic, musical & academic
Tested skills are
Hand-eye dexterity are
tested using psychometer tests.
Are also called as Proficiency (or) Knowledge Test.
Job Knowledge Test: knowledge
of the applicant in his/her area of
experience is tested.
Work sample test , the ability of
the candidate to perform the job he/she is experienced in is tested.
Generally used in middle and senior level management
selections, to test the applicant’s likely responses to
In GD, group members are left to interact on their
own, without any leader being specified.
b. Leadership qualities
c. Negotiating skills
d. Communication skills
e. Decision making skills
Can be assessed by observing the group discussion.
The managerial and administrative skills of the candidate.
the candidate is exposed to
simulated office situation where
he/she has to respond to letters,
clear important documents,
schedule his/her meeting , meet
his/her colleagues and make some
business related decisions-all activities
which are normally a part of a day’s work
Candidates play the role of a
simulated character and are
evaluated within a group.
These are used for a variety of
executive activities, from
capital asset management
Generally called Role-Play.
It helps companies to identify & understand the
degree of interest a candidate has in a job.
Eg: A candidate who looks for variety in his job might
not be interested in doing a monotonous and
Majorly concentrates in
applicant’s likes and dislikes
related to work, job, hobbies
and recreational activities.
It helps to in understanding the basic job-related
personality traits of an employee.
Helps in assessing
individual’s value system,
emotions, maturity and other
personal characteristics which
are expressed like
dominance ,conformity .
This method is used to test the validity and
truthfulness of an applicant's answers by monitoring
the physical changes in his body as he/she answers a
series of questions.
This test is used for
defense & high-profile
where it is essential
that an employee
Involves examining an individual’s handwriting to
assess his/her personality, emotional characteristics
This test examines the lines
loops, strokes and curves
in the applicant’s
assess his personality.
An interview is a conversation between two or more
people where questions are asked by the interviewer to
elicit facts or statements from the interviewee.
Why the HRS do interview process?
To assess the applicant’s profile
and comparing it with the job profile
Interviews helps in assessing the candidate and validating
the information provided in his/her application.
1. It forms a part of the recruitment process.
2. The employer can sell his organization and the job to
the candidate during the course of the interview.
1. Main disadvantage is its subjectivity.
2. Opinion & perception of the interviewer becomes
3. Individual biases based on gender, religion, race,
nationality, caste etc. can influence the decision
making of the interview.
These are 1st round interviews that aim to eliminate the
applicants who are unqualified for the job.
These are generally informal and unstructured even before
the candidates fill in the application blanks.
Eg: When a job applicant approaches personal manger
regarding the employment advertisement , is an informal
Preliminary interview enable quickly to interviewer about
interviewee on the basis of appearance and quality of
communication. But it may be undesirable.
A selection (or) Core interview is normally takes place
between job applicant and line manger (or) experts
where the applicant’s job knowledge, skills talents are
evaluated and ascertained.
The suitability of the candidate for the job is
determined in this interview.
Selection interview can be of the following types
Interviewer follows rigid structure and contents.
The interviewer goes on format questions.
Eg: Tell me about yourself?
Tell me your strengths & weaknesses?
What are your hobbies?
1: No scope for subjectivity
2: effective time management.
1: No scope for openness.
i.e. we cannot make the job applicant to
think out of the box.
Name suggests no pre-determined framework of questions
and takes its own course depending on the response s of
the candidate and the interest of the interviewer.
No time limit. More open ended questions.
Eg: which food you like?
why should I hire you?
Tell me something about your favorite
1. Candidate remains comfortable in
answering the questions, because every
thing takes place naturally.
1. More scope for subjectivity
Objective of a this round is to test the applicant’s ability to
perform & deliver under stress.
Here interviewer put the interview under stress by
repeatedly interrupting him/her, criticizing their answers,
asking them unrelated questions or keeping quiet for long
periods after the interviewee has finished speaking.
Eg: Are you Male (or) Female?
Show your self-confidence if you have.
1. We can see whether interviewee has
a capability to work under stress r not.
1. Some times it may hurt opposite person’s value system.
Here all the candidates are interviewed by a panel of
interviewer or a single interviewer.
This method is useful when number of applicants is high
and the time available for interviewing is short.
Candidates can evaluate
their talent in comparison to the
talents of others.
We cannot judge the talent of
student in short span of time.
In today’s organizations where all functions are
interdependent and every job involves cross-functional
Interactions, it is imperative that people from different
functions interview a candidate.
Reduces subjectivity involved
in one-to-one interview.
We cannot find the core domain
knowledge of the candidate.
These interviews are more suitable for selection of
candidates for high-end technology and high skill jobs.
Experts from relevant area test the candidate’s
knowledge and understanding of the subject and assess
After the applicant’s knowledge in the core areas is evaluated by
experts , including line managers , the candidates are finally
interviewed by Dept. heads and HR Dept.
These interviews are usually informal discussions where the candidate’s
interest in job and the organization, their reaction to the working
conditions, career planning and promotional opportunities, work
adjustment and allotment are evaluated and discussed.
The HR manager tries to find out candidates expectations regarding
salary, allowances, benefits, promotions and career opportunities.
Finally selecting the candidate is taken by interview board and HR
Here not only interviewee, but also interviewer , has
to prepare for the interview.
Interviewer has to go through the Job Description &
Job Specification to understand the requirements of
Scan the application of the candidate to understand
his/her background & experience to form an idea of
the kind of questions that can be asked.
Don’t go through the application, by waiting the
candidate. unfortunately though, many interviewers
do just that.
Following steps need to consider for the interviewer.
Determine the objectives of the interview—what
position & specification.
Read the application in advance to ask relevant
Determine mode of evaluation, standards, the weights.
Plan the time management to allocate equal time &
attention to all interviewees.
Interview the candidate without any prejudice & bias.
Most of the candidates ,no matter how confident they seem, experience ,
tension, & pressure when they go interview.
List of responsibilities from the point of interviewers:----
Interview need to conduct in serene and
Interview room should
be well ventilated.
Seating arrangement should be
Avoid attending phone calls, meeting colleagues
during the interview.
Interviewer need to make candidate feel relaxed and at
A pleasant smile & a offer of a seat or
a glass of water can make the
But nowadays some interviewers
behave very rude towards candidates
in the name of “stress interview”
Guidelines to conduct pleasant and pleasant manner.
The interviewer has to demonstrate a basic liking &
respect for people.
Ask open ended questions , that gives maximum scope
to the candidate to speak, should be asked.
Allow the candidate to talk & gather complete &
Ask more questions & probe only if necessary.
Make a note of the relevant points during the
interview for accurate assessment.
Stick to the plan of the interview.
Closing of the interview is as important as its
Should be done in a smooth manner, avoiding any
abrupt (or) awkward gestures and words.
The interviewer should explain the expected course of
action, the expected date of intimation.
The interviewer should give a chance to candidate to
pose his/her queries.
Evaluation need to takes place immediately after the candidate leaves
If the interviewer decides to evaluate all the candidates together at the
end of all the interviews, he/she might get influenced by the recency
While evaluating , interviewer need to look at:
1. Should not take personal bias ,
but for the betterment of the organization
2. They need to evaluate time to time
by improving their interviewing skills
3. They need to attend workshops
on interview skills .
Before the winding up the interview process, it is
responsibility of the HR Dept. to get some reference checks of
the candidates before going to hire him/her.
Here referrals may be former employers (or) professors (or)
acquaintances of the candidate, who are in responsible
positions in the corporate world (or) in the society.
The company can handover this work of background
verification to any consultancy (or) they may personally
contact reference persons through mail, phone or person.
Medical examination is part of job specification &
organizational recruitment policy.
Medical examinations is
done to probe whether
candidate is infected with
Definition: “ the determination of the job to which
an accepted candidate is to be assigned & his/her
assignment to that job”.
a proper placement of an employee
in low employee turnover, low absenteeism
and low accident rates in the
shop floor jobs & increase morale
and commitment of the employees.
“The systematic collection , evaluation, & organization
of related to jobs”
It is the process of determining & recording all the
pertinent information about a specific job, including
the tasks involved, the knowledge & skill set required
to perform the job, the responsibilities attached to the
job & the abilities required to perform the job
into the tasks & skills &
other information relevant
to performing a job.
On the job
Steps in the process:
1. Information gathering: includes
Information of the structure
Role of the job in relation to the other jobs
Class to which belongs
Detailed description of the activities &
responsibilities involved in a job.
Job specific competency determination: based on
study & observation, the competencies required are
Developing a Job description: includes----------
duties, responsibilities, tasks, functions of the job is
Developing a Job Specification: includes---------
minimum qualifications & experiences required to
match the job description.
1.Job Identification-job title, location,
job code dept.& unit.
2.Job summary-authority &
3.Relation to other jobs (relation with
superiors, peers, subordinates)
8.Conditions of the work,
6. Physical effort
7. Physical skills
8. Communication skills
9. Emotional Characteristics
10. Usual sensory demands such
as vision, smell, hearing etc.
Tasks, responsibilities, duties &
functions involved in the job.
Guidelines required in
writing a good job description:
1.The scope & nature of the work.
2. Work & duties of the
position should be clearly laid out.
should be explained to the
It is a written statement of the minimum acceptable
qualifications, knowledge, skills, traits, & physical &
mental characteristics that an incumbent must posses to
perform the job successfully.
Specifications can be ………………….
1. Physical specifications: height, weight, vision, hearing,
ability to lift & carry weights, health condition, age,
capacity to use machines, tools etc.
2.Mental specifications: includes analytical ability, data
interpretation ability, decision making ability etc.
3.Emotional & Social specifications: includes stability,
adaptability & flexibility. Social specifications include
ability to work in a team, maintain interpersonal
4. Behavioral specifications: include the ability to make
judgments, ability to undertake research, creativity,
teaching ability, self-reliance, ability to be authoritative
-Job Title: Manager-Technical-BPO operations
-Location: New Delhi
-ownership of the technical consulting operation, providing technical services to
client with regard to connectivity, specific applications support, etc.
-lead the team(of assistant managers, team leaders, quality coaches, trainers and
technical support associates) & provide support to actualize on innovative
business solutions in a cost efficient manner.
-Manpower planning, recruiting, scheduling, training & appraising ensuring
-co-ordinate with other departments in order to assure the smooth running of
---5 to 7 years experience with at least 2-3 years in BPO.
---Customer service /care BPO experience essential.
---experience of handling technical processes in a call center
---knowledge of quote/order to delivery cycle
---excellent analytical, management, and communication
----must be open to work in night shifts.