The document discusses usability for different stakeholders in developing a URS template. It outlines how usability varies for clients, project managers, developers and testers. Specifically, it focuses on ensuring the URS template has an easy to understand flow for clients, is easily customizable for project managers and developers, and has an understandable flow and customization for testers. It also provides details on establishing patterns, using visual elements like flowcharts and videos, and the benefits of prioritizing usability such as fewer mistakes and happier customers and employees.

1. USABILITY URS Template Goal

2. Usability varies with users Client PM’s Developers Testers

3. USABILITY - Clients Flow of modules URS represents the final product

4. USABILITY - PM’s Easy customization

5. USABILITY - Developers Easy to understand customization

6. USABILITY - Testers Easy to understand flow Easy to understand customization

7. USABILITY - HOW? 1. By design

8. Main requirement Web Phone Same as phone Different from phone Not Required Required Custom functionality Custom prompt Standard

9. USABILITY - HOW? 2. Visual elements

10. 2. Visual elements Flowcharts

11. 2. Visual elements Videos

12. 3. Patterns We will establish patterns and be consistent

13. 3. Patterns All labels have – ‘Arial Bold’ font

14. 3. Patterns All instructions have – ‘Arial Normal’ font

15. 3. Patterns All prompts have – ‘Courier New’ font

16. 3. Patterns Separate indicators for phone and web

17. Benefits of usability Work becomes more desirable

18. Benefits of usability Less mistakes

19. Benefits of usability Better profitability

20. Benefits of usability People happy

21. Benefits of usability Boss happy

22. Q & A