IT support capabilities, project or onsite services based.

1. 3 www.aap3.com/engineering
... Enabling Business! ®
All About People, Process, Productivity
SILICON VALLEY IT SERVICES
SUPPORT TEAM FOR HIRE!
What happens when your Respond quickly & effectively
IT systems let you down? to the challenge of change.
Not sure? Talk to aap3... When it comes to desktop IT, rapid change
is a fact of life. Day in and day out, you’re
confronted with changing technologies and
The aap3 local IT team are a flexible, cost- products often in multiple countries.
effective solution to your IT support needs.
Based in Silicon Valley, our experienced, Often companies looking to offer infrastructure
qualified team of IT professionals seamlessly services to their customers as a standalone
integrate into your organization. proposition or as part of a wider managed
service contract, find themselves faced
with delivering against a diverse range of
new and legacy equipment, a multitude of
‘Pay as you go’ IT Support software versions and a constantly changing
Support for your IT infastructure, as environment. Maintaining the required
and when you need it. resources and skills in-house can be both
costly and difficult to manage.
Managed IT Support
On a project basis at a fixed price.
Service Level Agreement
Hand over your IT support to aap3 as
your external IT department.

2. The aap3 Solution
Count on aap3 to help you successfully and cost-
effectively manage this constant evolution in a
simpler way. We offer a range of services from
“establishing the IT estate” (discovery) to expert
on-site services including installations, support,
move, add, change and disposal (IMACD)
requests that occur throughout product or
system lifecycles.
The service includes the analysis and resolution
of infrastructure requests or incidents at a local
site level, local continuous improvements and
the deployment of technology projects at a
local level in multiple countries. Let us handle your IT so
you can concentrate on
What our customers say... what you’re good at
- running your business.
“I just wanted to say how impressed I’ve
been with your engineers during our latest
Cisco CME install…If it wasn’t for your two
engineers I would have been in real trouble.
Due to their hard work and commitment
they turned an otherwise very troublesome
install into a smooth running process. I have
nothing but utter confidence in aap3 and
will definitely be using them again”.
Adam Tarbox, Business Development Manager
of Assist
“Ingram Micro have used aap3’s engineers to
help install and configure Cisco equipment
and they have been extremely flexible and
effective especially when it comes to Cisco
call manager express”.
Jaime Rickards of Ingram Microelectronics
For more information, please get in touch:
aap3 UK aap3 US
T: +44 (0)845 2300 189 T: +1 (408) 876-4866
W: www.aap3.com W: www.aap3.com
Delta House, Enterprise Road, 2107 N.First Street, Suite 550
Southampton Science Park, San Jose, CA 95131
Chilworth, Hampshire, SO16 7NS, UK USA