Case Management @ ABB
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Customer case ABB (Presentation Case Management event 25-04-16)
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Case Management @ ABB
- 2. 1. Agentschap Binnenlands Bestuur / Agency for local governance 2. History & context 3. R&D project 4. Output 5. Next: project Kalliope
- 3. 1. Agentschap Binnenlands Bestuur 3 ABB Lokaal bestuur Steden- beleid Inburgering /Integratie Beleid Vlaamse rand Beleid Brussel Gelijke kansen http://binnenland.vlaanderen.be Burger Maatschappij Dept. Kanselarij en Bestuur IVA ABB Ben Weyts Sven Gatz Liesbeth Homans gemeenten en steden OCMW’s Provincies intergemeentelijke samenwerkingsverbanden OCMW-verenigingen lokale openbare bedrijven besturen van de erediensten Politiezones integratiediensten en -centra, Kruispunt Migratie-Integratie sociale tolk- en vertaaldiensten Onthaalbureaus
- 5. 11/04/2016 │5 History < 2014 • As is application reaches the limits of its functionality • As is costs-benefits out of balance • Needs of society evolve • Technology evolves 2014 • ABB detects new challenges • Decision is made to replace the legacy application • Government commision for the study is published • Government commission is awarded 2015 • Study is delivered • ABB decides to proceed with the realisation • Project Kalliope is defined …
- 6. 11/04/2016 │6 Context Complex knowledge workers Variable business conditions New working conditions Co-creating solutions, open mindset Solid IT foundations Flexible applications
- 8. 11/04/2016 │8 Government commission Architectural vision Reference architecture Technological selection Proof of concept implementation Simplified core business processes Theoretical excercise Practical excerciseFront- office Back- office Focus: 1. ESB 2. Business rules 3. Complex business processes 4. DMS/ECM
- 10. • Current problems • Historical lessonsAS IS • Needs & wants • Future challenges • Change TO BE 11/04/2016 │10 Building the reference architecture Interviews BU workers Creative workshops architects Collaborative workshops BU-IT Pragmatic approach Done right Done rapid Honest
- 11. 11/04/2016 │11
- 12. 11/04/2016 │12 Deliverables ABB architectural principles ABB reference architecture Technology selection for implementation Proof of concept implementation
- 13. 11/04/2016 │13 Architectural principles mmd Architectural Principles Architecturale principes Business Technologie Data Applicatie Generieke open standaarden MAGDA principe Informatieveiligheidsbeleid Via services ontsluiten Ownership uitoefenen Infrastructure as a service Internettechnologie Standaardisatie technische platformen Lokale installaties vermijden Herbruikbare functionele services Maatwerk op platformen vermijden Loose coupling Vereenvoudigen alvorens te automatiseren Standaardiseren/uniformiseren alvorens te automatiseren Regelgeving volgen
- 15. 11/04/2016 │15 Technology selection - criteria General criteria • Quality • Balance price – quality • Completeness of vision & future proofness • Compliant with the VO & ABB architecture • Complexity / ease of use • Partners available to the VO Eliminating criteria • Partners available in Belgium • Price Components • ESB • ECM/DMS • Process support & rules
- 16. 11/04/2016 │16 Technology selection - candidates ESB WSO2 Talend ESB Jboss FSW / Jboss BPM Oracle Service Bus Mule ESB Process WSO2 Bonita / Talend BPM Jboss BPM suite Oracle BPM suite Pegasystems ACM Appian ACM IBM: Lombardi ACM Agilepoint ACM Ground lion ACM OpenText Case 360 ACM ECM/DMS IBM Filenet Content Mgr OpenText ECM: Documentum Oracle Webcenter MS: Sharepoint Perceptive Software Hyland: OnBase Alfresco Xerox: DocuShare
- 17. Software selection - Choices Full stack or suite platforms undermine the modularity of the reference architecture, but they do cover more responsibilities Suite platforms tend to be more expensive Their take on Adaptive Case Mgmt is often from a BPM perspective. Rarely do they support CMMN. The suites often contain an embedded DMS, BRE and ESB: great integration, but further reducing the openess and interchangeability. Decision Modular platform No vendor lock-in Price! Complex business context Respecting the reference architecture Pro Con 1 product, so already integrated Less transparency, less service minded No need to select many different components Higher price; sometimes paying for unwanted components
- 18. 11/04/2016 │18 Technology selection - result ESB BRE ACMDMS
- 19. 11/04/2016 │19 Proof of concept Simplified core business process fully implemented Using the selected technology So… the concept was proven. ABB needed to decide what to do next.
- 20. 11/04/2016 │20
- 21. 11/04/2016 │21 Who is Kalliope? In Greek mythology, Calliope ("beautiful-voiced") is the muse who presides over eloquence and epic poetry; so called from the ecstatic harmony of her voice. She is spoken of by Ovid as the "Chief of all Muses.” Calliope is one of the (many) daughters of Zeus, and one of the nine muzes in the Greek mythology. She was the muze of the heroic epos, philosophy and rethoric. She is rumored to be the mother of Orpheus and Linus. She was sometimes believed to be Homer's muse for the Iliad and the Odyssey. The Roman epic poet, Virgil, invokes her in the Aeneid Inspire Support Enable
- 22. What is Kalliope? Central Comm File cabinets and archive Elementary services Calculations & rules Service external actors Case workplace internal actors
- 23. 11/04/2016 │23 Roadmap … 2015 • Study is delivered • ABB decides to proceed with the realisation • Project Kalliope is defined 2016 • Project Kalliope starts • Project Kalliope delivered • First pilot on the platform > 2016 • Internal business applications on the platform • Integration into Flemisch government shared services
- 25. 11/04/2016 │25 Kalliope project Infrastructure Vanilla installations Configuration & integration Trainging & coaching Change management In het kort… Voorzien op 6 jaar exploitatie Bestaande raamcontracten Duurzaam partnership Focus op kwaliteit-prijs Piloot VO VO architectuurprincipes & RD principes respecteren
- 26. 11/04/2016 │26 Kalliope platform Infrastruct ure Vanilla installatio ns Configurati on & integratio n Trainging & coaching Change manageme nt Bu applicat ion X Bu applicat ion Y Bu applicat ion Z Bu applicat ion α Bu applicat ion Ω
- 27. 11/04/2016 │27 If you can imagine it, you can achieve it If you can dream it, you can become it William Arthur Ward (1921 – 1994)