1. The
T Mae Alab ma
ersk bam
Secu
S urity Case Study
Griffin S
G Security
y in Action
Fina
al Outcome
Situation Sum
mmary
Mae ersk implemen nted Griffin’s A
Anvil Employee Travel
The Maersk Ala abama, operate ed by Maersk L Line, Limited,
Mon nitoring Systemm (ETMS) syste em, an intuitive
e, web
a cargo ship car
rrying 17,000 m metric tons of ccargo and a
crew of 20 was bound for Mombasa, Kenya on the night baseed system with h a user‐friendly interface that enables
of Wednesday 8 8 April, 2009. 2
240 nautical miles southeast commpanies to quic ckly identify im
mpacted traveleers,
of the Somalia pport city of Eyl, the ship was chased and pinppoint their loca
ations and review their itinerraries. ETMS
boarded by four Somali Pirate es. This was thee first consolidates data from both online and traditional
boarding of an AAmerican regis stered vessel ssince the 19th boookings and is auutomatically up pdated to keepp
entury.
ce info
ormation current as itinerarie es change.
Griffin Respon
G nse With the new ETM MS system Mae ersk now has the
capaability to conta
act travelers wwithin 24 hours via
Griffin Americas
G s, who specific
cally provides ttravel tele
ephone or e‐ma ail and provide
e updates on thhe current
management se
m ervices to Mae ersk Line, Limiteed (MLL),
situation, special i
instructions annd important phone
headquartered in Norfolk, Vir rginia, immedia ately initiated
a coordinated e effort within th
he global Griffinn network to nummbers for trave elers needing to change or ca ancel their
bring real time, boots‐on‐the‐ ‐ground suppo ort to not only planns.
he MLL headqu
th uarters in Norffolk, Virginia, b
but to the port
destination of the M/V Alabam ma crew and C Captain in Impplementation oof Griffin’s ETMMS system helped Maersk
Mombasa, Keny
M ya as well. As t
the crew and C Captain were enhance its organizational risk m management p program and
fr
reed over the n next four days, , Griffin, working hand‐in‐ rease the level of security it p
incr provides to trav
velers.
hand with MLL Management, coordinated im mmediate
ravel for a relie
tr ef crew, homew ward bound travel for freed
crew members, , and travel for
r family members so they
ould meet their retuning her
co roes. Griffin als
so coordinated d
needed hotel an nd local transpportation requi irements with
port agent pers sonnel in both domestic and g global
ocations.
lo
All crew membe
A ers and their fa
amilies returneed home
sa
afely, and in th
he dignified ma anner which thhey deserved.
Griffin was honored to provid
G de this small am
mount of
assistance to thhe Captain, Officers and crew w of the M/V
Alabama. After
A r managing a la abor‐intensive process of
co
ontacting emp ployees and fam mily members, , the MLL
re
ealized it needed an automat ted solution to
o quickly
id
dentify travelers impacted du uring times of c
crisis.
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G briar Drive | H
Houston, TX 7
77098 USA | griffintravel.c
com | 800.30
01.7150