This document provides guidance on troubleshooting Microsoft Teams Rooms. It discusses prerequisites for troubleshooting, new features like embedded PS1 updates, hardware troubleshooting tips for devices and drivers, service troubleshooting using log files from Exchange, Skype, and Teams, and tools for log analysis. Recommended log files and tools include DesktopAPIService.txt, SkypeRoomInit, App\Microsoft\Teams\log.txt, MonitorInfoView, Snooper, and Azure Monitor.

1. About the Speaker
Technical Solutions Manager
Lives in Minneapolis, MN
Microsoft Certified Master
Loves being a Member/Owner of Broken
Clock Cooperative in Minneapolis
Twitter: lkannel
URI:lkannel@ucninjas.com

2. Advanced Microsoft Teams Room Troubleshooting
Topics
Prerequisites
What’s new?
HardwareTroubleshooting
ServiceTroubleshooting
Log file analysis
CoolTools
MTR OEMTools

3. Prerequisites
• Experiencing creating, deploying, and troubleshooting Microsoft
Teams Rooms
• Experience with theTeams Admin Center
• Skype for BusinessTroubleshootingTools like CQD, CLS, Snooper
• WhenTroubleshooting:
• Gather specific dates and times of issues/events
• Clearly document what was expected to happen, and what actually
happened

4. What’s New?
• Embedded PS1 with MTR updater
• WindowsVersion Support
An ounce of prevention is worth a pound of cure

5. Embedded PS1
updater
*Uses hashed binary application
embedded in powershell script
*Updates using appropriate user
context (Skype)
*Process takes up to 45 minutes (wait
until complete!) – MTR settings screen
will display 4.4.63.0 as of July 5th, 2020.
https://support.microsoft.com/en-us/help/4565998/teams-
rooms-application-does-not-start-after-update
https://go.microsoft.com/fwlink/?linkid=2134015
From an elevated command prompt

6. WindowsVersion
Support
Windows 10 1903 Recommended
Windows 10 1909Validated
Windows 10 2004 Not Recommended

7. MTR Management inTeams Admin Center

8. HardwareTroubleshooting
• OEM Devices
• DriverVersions
• Displays
• MTR Logs and enumerated devices
• Devices
• DxDiag
• MSInfo32
• Event Logs
https://Bit.ly/MTRLogs

9. OEM Devices • Audio I/O
• Microphones
• Speakers
• Camera(s)
• Display(s)
• Compute (Bios)
Use the latest firmware
recommended by OEM

10. Log Files
• Log collection script

11. Devices.txt
Device Description/Name
Product ID/Vendor ID – helpful when
working with OEMs troubleshooting
specific device hardware/firmware
issues

12. Dxdiag (DirectX)
• Detailed System Info
• Windows Build
• CPU/Bios/Memory
• System devices and driver builds/repository
• Audio/Video Compressors
• Windows Error Reporting (WER) events

13. Event Logs
If its 68K-70K, its probably empty (no need to
open/review
Microsoft-Windows-Kernel-PnP_Configuration
identifies USB device additions, removals, and
configurations.

14. ServiceTroubleshooting
• Exchange/Exchange Online
• Skype for Business Server/Online
• MicrosoftTeams

15. Exchange
Retrieving the core credentials from the password vault
Core credentials do exist.
Attempting to autodiscover for
demoroom1@mydemos.com with
https://outlook.office365.com/autodiscover/autodiscove
r.json/v1.0/demoroom1@mydemos?Protocol=ews
Retrieving the core credentials from the password vault
Core credentials do exist.
Scenario_Name = AutodiscoverV2. Scenario_Reason =
mydemos.com : Attempting to autodiscover.
Scenario_Status = Success. Scenario_Step = Start.
Scenario_TotalTime = 00:00:00.
AppSkypeDesktopAPIService.txt
AppSkypeSkypeRoomInit-
• ConfigurationValues
• Web Services connectivity
AppMicrosoftTeamslogs.txt
SkypeDownloadsMS Teams Diagnostic
Logs *.txt
Event Logs

16. AppSkypeDesktopAPIService.txt
AppSkypeSkypeRoomInit-Version.log
• ConfigurationValues
• Web Services connectivity
AppMicrosoftTeamslogs.txt
SkypeDownloadsMS Teams Diagnostic
Logs *.txt
Event Logs
Exchange

17. • AppSkypeDesktopAPIService.txt
• AppSkypeSkypeRoomIni
Version.log
• ConfigurationValues
• Web Services connectivity
• AppMicrosoftTeamslogs.txt
• SkypeDownloadsMSTeams
Diagnostic Logs *.txt
• Event Logs
Exchange

18. MicrosoftTeams
• Main Kiosk Application Log
• Identifies User and hardware
interactions
AppSkypeDesktopAPIService.txt
AppSkypeSkypeRoomInit-Version.log
• ConfigurationValues
AppMicrosoftTeamslogs.txt
SkypeDownloadsMS Teams Diagnostic Logs *.txt

19. DesktopAPIService
• Audio/Video Device Interactions
• Display connectivity
(left top)=(0 0) (w
h)=1024w *
768h isPrimary=True
name=.DISPL
AY1 maxResolution=5120w * 2880h
[2024][15][AudioDeviceHelper.cs:49:ChangeDevice] Attempting to change the default audio device eConsole eRender Echo Cancelling Speakerphone (Logi Rally Audio)
[2024][15][AudioDeviceHelper.cs:53:ChangeDevice] DEVICE NOT FOUND!
[2024][1][SystemWatcher.cs:185:WndProc] Received event type PBT_POWERSETTINGCHANGE
[2024][1][SystemWatcher.cs:197:WndProc] System message: Display OFF
[5080][1][SystemWatcher.cs:185:WndProc] Received event type PBT_POWERSETTINGCHANGE
[5080][1][SystemWatcher.cs:201:WndProc] System message: Display ON

20. DesktopAPIService
• Windows Update and App Store Interactions
• Event Log Entries
[5080][15][DesktopAPIService.cs:175:Connection_RequestReceived] Received request of type: GetRegIntValueInHklm with args:
SOFTWAREPoliciesMicrosoftWindowsWindowsUpdate
Received request of type: EventLog_WriteEntry with args: {"Description":"Heartbeat is
healthy.","ResourceState":"Healthy","OperationName":"Heartbeat","OperationResult":"Pass","OS":"Windows
10","OSVersion":"10.0.18363.900","Alias":"logitech-srs-mn1@logidemos.com","DisplayName":"Logitech Tap Training Room
1","AppVersion":"4.4.63.0","IPv4Address":"192.168.1.105","IPv6Address":"","IPv4Address2":"172.18.64.1"}, 4, 2000

21. SkypeRoomInit
• Configuration
Settings at
runtime
Value of AudioCaptureCommunicationsDevice = Echo Cancelling Speakerphone (Logitech MeetUp Speakerphone)
Value of AudioRenderCommunicationsDevice = Echo Cancelling Speakerphone (Logitech MeetUp Speakerphone)
Value of AudioRenderDefaultDevice = Echo Cancelling Speakerphone (Logitech MeetUp Speakerphone)
Value of AutoExitMeetingEnabled = True
Value of AutoScreenSharing = True
Value of BluetoothAdvertisementEnabled = True
Value of ByomAutoAcceptEnabled = True
Value of LastPasswordUpdate = 1/1/0001 12
Value of PasswordRotationEnabled = False
Value of PasswordUpdateFrequencyInDays = 30
Value of TeamsMeetingsEnabled = True
Value of WebexMeetingsEnabled = False
Value of ZoomMeetingsEnabled = False
Value of IsTeamsDefaultClient = True
Value of TeamsRing = general
Value of TeamsVersion = 1.3.00.8357
Value of ContentCameraId =
Value of ContentCameraInverted = False
Value of ContentCameraEnhancementEnabled = True
Value of HideMeetingNames = False
Value of Theme = Windows.Storage.ApplicationDataCompositeValue
Creating new RigelTheme with #FF0874AA Default#FF0874AA.png True Default
Value of Autodiscover = Windows.Storage.ApplicationDataCompositeValue
Value of ModernAuthEnabled = True
Value of NoOfFrontOfRoomDisplays = 1
Value of DisplayOrder = 1
Value of DuplicateIngestDefault = True
Value of AdminEmailAddress =
Value of AllowSendLogs = False
Value of SystemId = ab91d9ec74c5001121ff7f579f87b43bcd032b16969620373ab7e9bbb306151b

22. SkypeRoom-Lync*.lynclog
• Skype Login Info
• Web Services information,
SIP ladder flows (parsable
via Snooper)
• SDP/Media negotiation
information

23. AppMicrosoftTeamslog.txt
Bad password/MFA:
Added AuthenticationFailed (current state: Unknown -> AuthenticationFailed)
SSO: ssoerr - SSO failed. ErrorCode:invalid_grant Error Desc: Status: caa20003
Monitor Location:
Saved window state to
{"monitorId":2480450848,"x":0,"y":0,"width":1280,"height":800,"isM
Maximized":false,"isFullScreen":true}

24. AppMicrosoftTeamslog.txt
Bluetooth beaconing enabled:
RIGEL-SERVICE: RigelService::UpdateBluetoothAdvertisementState
BluetoothLE Desktop: ble:advertisement-start requested
BluetoothLE Desktop: ble:publisher-status-changed 0
BluetoothLE Desktop: ble:publisher-status-changed 2
Bluetooth Advertisement State Update request received
update bluetooth advertisement state, isAdvertising = true
https://www.graham-walsh.com/add-this-room-to-your-microsoft-teams-meeting/

25. AppMicrosoftTeamslog.txt
“My content is on the wrong display”
RigelWindowService: Launching context view correlationId:4d24513d-fcf4-4631-
8cf0-faef1012c752
RigelHostedWindow windowType=GalleryAndContent log=Primary display id =
2480450848, and bounds = (x,y) = (0,0), (width,height) = (1280,800)
RigelHostedWindow windowType=GalleryAndContent log=Found 1 secondary
displays
RigelHostedWindow windowType=GalleryAndContent log=Secondary display id =
2528732444, and bounds = (x,y) = (1280,0), (width,height) = (1281,720)
RigelHostedWindow windowType=GalleryAndContent log=Selected display
id:2528732444, index:0 in secondary displays list

26. CoolTools
• MonitorInfoView
• Snooper
• Azure Log Analytics
• USBDeview

27. MonitorInfoView
Gathers detailed info about connected
displays such as:
• Manufacturer
• Maximum Resolution
• Refresh Rates
• Low power state options (standby,
suspend, low power)
• EDIDVersion
• Download

28. MonitorInfoView
Gathers detailed info about connected
displays such as:
• Manufacturer
• Maximum Resolution
• Refresh Rates
• Low power state options (standby,
suspend, low power)
• EDIDVersion
• HTML Output

29. Snooper
• Included in SfBS 2015/2019
debugging tools
• 2015
• 2019

30. Azure Monitor

31. USBDeview
https://www.nirsoft.net/utils/usb_devices_view.html
Thank you MichaelTressler!

32. Advanced Microsoft Teams Room Troubleshooting
Topics
What’s new?
HardwareTroubleshooting
ServiceTroubleshooting
Log file analysis
CoolTools

33. Appendix

34. DesktopAPIService.txt