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Institute for Work and Health – Plenary Series – November 2009. "Job Quality – What is it, why does it matter, and how can it be improved?" This presentation examines the diverse theories, concepts and practices that address the quality of jobs, work environments, and individuals’ work experiences. On this broad canvas, we can identify points of convergence around key sets of determinants and outcomes. However, a common conceptual vocabulary is lacking, which impedes cross-fertilization across disciplines and between researchers and practitioners. The most promising opportunity for an integrated approach is around the connection between work environments, employee well-being, and organizational performance. Practitioners and policy makers need a basic model explaining these complex dynamics. By taking up this challenge, researcher would help ensure that future decisions to improve job quality are informed by evidence.