The University of Dubuque (UD) completed its second year of offering online courses to undergraduate students. In this time, UD has learned several valuable lessons in the delivery of quality online courses that include faculty development, support services, quality assurance checks, and 360-assessment. This presentation addresses several of these lessons.

1. ESTABLISHING QUALITY STANDARDS FOR FACULTY DEVELOPMENT IN TEACHING ONLINE COURSES: LESSONS FROM THE TRENCHES Gail Hodge Associate Dean for Academic Affairs Director of On-line Programming Jonathan Helmke Faculty Librarian

4. The goal for online education is to provide mission-driven, competitively marketed, income generating, and clearly branded undergraduate and graduate courses, as well as selected graduate degree programs, to enhance and expand educational opportunities. Written by Online Advisory Committee

6. FRAMEWORK

16. Applicable Sloan C- Pillars Learning Effectiveness Cost Effectiveness Access Faculty Satisfaction Student Satisfaction #3 Proof is in the Pudding: Insist on Adhering to Milestones in the Course Development Schedule! #4 Throwing out old notion about student learning #2 Training: Digital Immigrants versus Digital Natives #1 Identify Champions – Even if It Means Buying Their Affection #2 Training: Digital Immigrants versus Digital Natives #3 Adhering to Milestones #1 Identify Champions – Even if It Means Buying Their Affection #2 Training: Digital Immigrants versus Digital Natives #2 Training: Digital Immigrants versus Digital Natives #4 Throwing out old notion about student learning

17. GAP ANALYSIS

22. ASSESSMENT 360 Peer, Self, and Student

27. T-TEST

28. Difference Mean 0.08 Standard Error 0.035019618 Median 0.08 Mode 0.2 Standard Deviation 0.131031411 Sample Variance 0.017169231 Kurtosis -0.001776348 Skewness -0.788888516 Range 0.42 Minimum -0.2 Maximum 0.22 Sum 1.12 Count 14 Largest(1) 0.22 Smallest(1) -0.2 Confidence Level(95.0%) 0.075655284

29. 1 instructor fell below 2 STD of mean * *

33. WHERE DO WE GO FROM HERE?