This document outlines the events and use cases for the Wide Cast online application for a cable and internet provider. It includes a list of 13 events for customer and specialist interactions such as creating an account, ordering services, paying bills and managing service tickets. It also lists 15 use cases including managing products, orders, accounts and incident tickets. Finally, it provides definitions for 4 actor roles - Manager, Account Specialist, Technical Support and Customer - and instructions for submitting an assignment to develop an analysis class diagram and conceptual data diagram for the Wide Cast application.

1. Wide Cast Online Application
1. Context Diagram
2. Feature Tree
3. Event List:
3.1. Create a customer (Customer)
3.2. Account Created against the request (Account Specialist)
3.3. Create an Order (Customer)
3.4. Select the Order (Customer)
3.4.1. Mobile Movie streaming
3.4.2. High Definition Box
3.4.3. TV Plan

2. 3.4.4. Data Plan
3.4.5. Video Gaming
3.4.6. Pay Per View
3.4.6.1. Place an order of a PPV event (Account Specialist)
3.4.7. Contracts and deals
3.5. Pay the Bill (Customer)
3.6. Request an order update (Customer)
3.7. Edit or update the order (Manager)
3.8. Cancel the order (Customer)
3.9. Delete the order (Manager)
3.10. Schedule Incident Ticket (Technical support)
3.11. Close Incident Ticket (Technical Support)
3.12. Cancel Incident Ticket (Technical Support)
Wide Cast Cable and Internet Provider
List of Actors
There are numerous Actors which are as follows
1. Manager
2. Account Specialist
3. Technical Support Specialist
4. Customer

3. List of Use Cases
Following are the List of Use Cases
1. Add product
2. Update Product
3. Delete Product
4. Update Order
5. Cancel Order
6. Create Order
7. Delete Order
8. Pay Bill
9. Create Account
10. Update Account
11. Create Incident Ticket
12. PPV Order Placement
13. Schedule Incident Ticket
14. Close Incident Ticket
15. Cancel Incident Ticket
Use Case Diagram
Assignment #3
Assignment Due Date: 6/9/19 by 11:59pm
Assignment Submission:

4. Submit your typed assignment (NO hand-writing) as a SINGLE
PDF document on D2L by the due date
Assignment Deliverables:
Use the artifacts you have created in Assignment #1, and
Assignment #2, along with high-level description of Widecast
Cable and Internet provider to create the following:
1. Analysis/domain class diagram
2. Conceptual Data diagram (ERD)