Email clients haven't moved forward since the mid-1990s. Most applications have added superficial features, but the basics remained unchanged: Folders, lists of disconnected emails sorted by arrival time. Clients have no sense of priority, urgency, workflows, or connectedness. Their search features are simple and are sometimes painfully slow. Users today are bombarded with email and find popular email clients hard to use and inefficient. How did we get here? How do we get out of it? This talk will show new ideas of improving the email experience for overloaded users. Gabor will also talk about commercial opportunities in this field, illustrated with his own experience in Silicon Valley at his previous startup, Xobni, the maker of a popular Outlook-based application. These are the slides from Gabor Cselle's presentation at CSIRO / Macquarie University on Oct 15, 2008. Thanks to Andrew Lampert for organizing the talk!